I cannot speak highly enough of Dr Wages and her team. Both our children have been seeing her for a few years. I wish we had found her years before. We tried many dentists and she is by far our favorite. Quality of care is excellent, she is kind to her patient's and treats them really well! In my experience you don't find that care as often as you would hope for or expect. I appreciate the experience she creates for the kids and their families. Our experience in her care has been cleanings, preventative care, she has given helpful feedback on good oral care habits, and she placed caps on our oldest childs front teeth which turned out amazing! And boosted his confidence no one knows they are not his real teeth. Our youngest had surgery with Dr Wages when she was around two. Surgery is hard to walk into and not be concerned. Dr. Wages took time to explain everything and answer any questions or concerns we had. That led me to trust her, most care providers get frustrated if you ask to many questions. I was still terrified of what the risks were however everything went excellent and just as Dr Wages said it would. Within a day our child was eating and drinking as if she never had surgery that still amazes us. The world is a better place because of her sincere care for children and the care and quality of care she provides them. Today we had an emergency I reached out to Dr Wages office. They fit us in for an emergency appointment right at closing, in my panic its a bit of a blur what I do remember is Dr Wages calling to find out what was the best care option and helping me access the situation based on what I saw. Her questions helped me look at all the risks and make a good decision. She and her team had already worked all day and they were kind enough to stay and help. I sat there and just thought what would we do without each of you? It's beyond comforting to know that your child is in good hands, with people who care and know what they are doing! Life is busy we all are tired and when people set aside going home and take care of another human you can't help feeling extremely grateful that they care enough to do so. I want to add after leaving Dr Wages we went to an urgent care and were turned away because everyone was scheduled to end their shift and we had no appointment. I wanted to share because it is so rare to find care like the care Dr Wages and her team provide.
And I would like to add one final thought on my experience with the receptionist. In my experience its very hard to find dependable people who are good at what they do, medical receptionist have to
be efficient and be able to work with and understand insurance policies and deal with those insurance companies. Its hard to find any human that can do all the things required for a job and balance relationships with clients. I feel like it is two separate worlds. And if we can grasp what another person does behind the scenes it isn't so personal. I like her, she is good at her job, she is blunt by nature which probably makes her really good at dealing with insurance companies. Blunt people are often misunderstood at least from my experience.
I would urge you to decide on quality of care and how your child is treated over a how friendly the receptionist is. Friendly people aren't always good at their jobs because they are so busy being social. Just my honest thoughts after working with many different personality types I would take serious and to the point every time even if they ruffle feathers occasionally. Also with so much AI and in our recent emergency we couldn't get ahold of a human who could answer our questions about which urgent cares were open and if they were did we have to have an appointment. I just want to point out humans have such value and if we are kind and ask questions it can prevent alot of misunderstandings wait and try to understand their job or what they are going through. The concept of two truths can apply here, clients can be right and so can the receptionist. But that has never changed the quality of care and for us that is our highest priority, our kids are treated well and the work lasts. For me I had a dentist as a kid who did poor quality work and I have had that show up as an adult. Not every person is good at what they do, and that really matters.
If there are any parents who's child absolutely hates having their teeth brushed like our kids hated brushing their teeth, we found the song "Brush your teeth" by Charlie Hope helped them look forward to listening while we brushed their teeth and it helped us brush them long enough to! Play and connection really do make a world of difference for both the child and the parent or caregivers. I felt so overwhelmed that I reached out to a JAI certified parent coach and it's been a tremendous help in so many ways including the once dreaded teeth brushing. Make things fun and playful any chance you can and those memories will last a lifetime for the child and the parent. read more
