Timely and polite. They had my two suits ready within 24 hours would reccomend. Not much else to add

12/27/23 Took my red sweater in for dry cleaning an entire year ago. I took it right after wearing it so that it could get cleaned and ready to wear next year. Well it was my fault for not doing an inspection after cleaning it. It was on the hanger in the plastic with receipt stapled to bag. Cost me more than 8 dollars and it is not clean and wearable. I think they forgot to clean it altogether. Never again will I go to this dry cleaners. Just for the heck of it I went to swan cleaners with my sweater and receipt in hand and asked about it. They said they would clean it again but not discounted so they will clean again if I pay again. No thank you. People don't do what I did check your things upon pickup. I will never go here again, even though I should have looked before leaving. read more

Swan Cleaners - . - Laundry Services Near Me - Williamsburg, Virginia

They destroyed two $99 Tommy Bahama shirts., I posted this last month but somehow my post was taken down ? read more

Swan Cleaners - Laundry Services Near Me - Williamsburg, Virginia

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I dropped off two wedding dresses to be cleaned on January 3. They told me it would be four to six weeks to clean them. I checked back after eight weeks and they weren't ready. The girl at the desk told me she would have someone call me. Never got a call. I went back in a week, still not ready. Again, I was told I would get a call, never got a call. Went back the following week. Was promised the dresses that evening. Finally got the dresses after ten weeks. I called their service number to express my displeasure for the ridiculous delay and the complete lack of communication. I was assured I would receive a partial refund (mind you this was a very expensive cleaning). After not receiving my refund, I called back six days later. I was told it had just been processed that day. I asked why it took so long (seems they do everything very slowly) and was hung up on. I called back and was told I was looking for an argument. I told the "gentleman" with whom I spoke he that he didn't know me and he couldn't speak to what I wanted. I will never ever return to this or any other Sean Cleaners. They don't care about their customers at all and it shows. read more

Great service. Very pleased with their work. Staff are so pleasant and helpful. New to area and so glad we found this company. The pick up and delivery service is more than convenient it is a real time saver!! read more

I think this is a good cleaners and I have been going there on a regular basis for around 3 years now. The order I am concerned about is a black and white Bob Mackie sport jacket that I had taken in both sides. ( I am talking lightweight felt material). The ticket number is 11-012506. We all realize Swan is a bit pricely, but overall the work is ok. The price was $32.00 and it was high way robbery. I am sorry, when I expressed my dismay, the clerk was not at all concerned. I've had tons of work done at the McGraws circle location and I've noticed that it makes a difference with clerk helps you because that person decides the price of the alteration. I believe that when a person disagrees with a price or service, a manager should called, right there on the spot. I'll locate another cleaners when I need alterations done. read more

I suppose in the last 2 yrs.they may have changed from the bad reviews. I didn't get a nice ,hello, when I walked in. Walked out. Read what was on here. read more

This swan cleaners seems family run and is extremely friendly, professional and efficient. Customer service and excellent cleaning results are the hallmarks of this establishment. I have lifetime loyalty to this place due to their great performance. I have no business interests or quid pro quo for my review - I'm just a satisfied customer and raving fan. read more

If you value your clothing DO NOT bring your items to any of the swan Cleaners In the area. After watching how they treated my friend Lori after they ruined her perfect coat I will warn everyone I know to steer clear of this business and their manager Ricky. I personally saw the coat before she took it to Swan. It was in like new condition with only a bit of cat hair on it. She too it to have the hair removed. When she got it back there were holes in it and dirt on the collar. She refused to accept the item and wanted to speak to the manage to see what can be done to remedy the issue. After days of repeated calling she was told by an employee that they know what he was going to say. That the coat was moth eaten and they had not caused the damage. Who the heck takes a MOTH EATEN COAT TO THE CLEANERS!?!?!? Sure enough he finally returned her call after 4 days from the incident and numerous calls to the different swan cleaners in the area trying to get him, he indeed reiterated what was told by his employee. Meaning he has done this before to others if his employees already know his ways.There was no offer to try and compensate her for the coat, let alone refund the cleaning fee! It's the worst Customer service I have ever heard of! What cleaning establishment doesn't inspect the garment before accepting it to be cleaned and if there are issues or damage not note it and notify the customer? Like I said I personally saw that coat before it went to the cleaners it was in perfect condition save some cat hair. She kept it in her closet not in storage. There is NO WAY it was moth eaten!!! read more

I have lived in Williamsburg now for 15 years and have dealt with Swan cleaners practically for the whole time I've lived here. I've had numerous interactions with them which have been negative. My biggest complaint with the cleaners is that their prices are exactly twice what of everyone else's are. To launder a men's shirt is almost 3 dollars and at other cleaners such as Berkeley cleaners it is half that price. I picked up my wife's sweater the other day from them and they charged eight dollars for a dry cleaning of that sweater. When I asked them why it was more expensive than a men's sweater they had no answer to that question. I'm totally sick of their exorbitant prices and I will continue to go back to BerkeleyCleaners because their work is as good if not better and their prices are half of Swan cleaners read more

Being from out of town and only in Williamsburg for less than a handful of days on a family trip, I specifically looked on Yelp to find a dry cleaner and laundry with four star (or better) reviews. After reading Jim P.'s review, I decided to drive across town from where we were staying to use Swan Cleaners on McLaw's Circle. I would like to say that my experience was as good as the other two reviewer's, however, when I picked up my dry cleaning on Thursday afternoon, there was virtually no starch in any of my shirts, when I'd specifically asked, not only for very heavy starch, but (in the way I requested it of the lady behind the counter) starch so heavy that they'd stand up on their own. I even said it twice, before pre-paying for my order and heading out the door. When I brought it to the attention of the attendant, who waited on me at pick up, that there was hardly any starch in my shirts (what I'd classify as "very light" starch), she was apologetic and told me that they had apparently been put in the wrong pile, when it came time for processing and asked if I'd like to leave them another day to get things done correctly. I told her that that wasn't an option for me, since I was leaving town early the next morning on the continuation of my trip and couldn't drive 20 minutes across town a third and fourth time to get done what should have been done the first time. Again, she was apologetic, but looked at me as if to say, "I know it's not what you paid for or were promised, but we did put some starch in them, so just be happy and go." Let me say, every job that I have ever held, from my first summer job until now has had some component of customer service at its foundation and I was always taught by my parents as well as by those who mentored me throughout my life and career that any job worth doing was worth doing well and worth doing correctly. I have always done everything I could to listen to the instructions of those who asked me to complete a task, so that I was sure what was being asked of me, so that I could produce the desired result. I understand that, contrary to the belief of some, the customer is not always right, but there's also no reason to get things wrong and prove that they are right. I didn't cry foul and demand a refund, because I paid for and got a service. HOWEVER, I did not get the service that I paid for and that's the real crux of the situation. If you promise something, pay attention to what you're telling your customer you'll do for them and come through on that promise. If you can't deliver on the promise, don't make it in the first place. Saying that it got put in the wrong pile or basket or whatever is still an excuse and it's a sorry one at that. read more

Pick a reputable cleaners before you have anything expensive cleaned. I paid over $50 to have over $450 worth of bed linens destroyed without even an "I am sorry" or "here is your money back." If you are in Williamsburg DO NOT use Swan Cleaners. read more

Beware! I can say they do a good job pressing shirts and pants, but when they make a mistake they do not take responsibility. They picked my wife's nice dress and blamed me. Wouldn't even listen. Also burned a hole in a pair of my pants and again no rational discussion. There are better options in Williamsburg. read more

Ricky helped me out in a pinch when no other cleaners in town would - same day press and starch on a groom's tuxedo shirt for a wedding. I brought the garment in well after their 11am same day cutoff, but Ricky took it in stride and had it completed just after 3pm. The price was extraordinarily reasonable, too. Thanks for making this bride's hectic wedding weekend a little bit easier! read more