I had a mixed experience. I called for a quote on a simple bridesmaid dress but was told to come…read morein. After giving them my dress, they quoted $300 for hem, waist, and bust alterations. The hem (2-3 layers) alone was $250, with the rest $50. When I asked, they said hems start at $150. Why not say that over the phone, then?
Other bridesmaids paid around $60 for hems, so that price felt excessive. After a 10% discount and scaling back the work to bust, waist, and only one hem layer, I paid $211.
The finished dress fit very well, and the seamstress actually hemmed all layers at no extra charge, which I appreciated. Turnaround was also fast (about 1-2 weeks).
However, when I picked it up I noticed a large snag in the chiffon. The front desk said, "You already paid for it, so..." before taking it to the seamstress, which was concerning given their strict policies: full payment required BEFORE work begins, and NO fit adjustments without additional charges (unless a hem comes loose.) The seamstress fixed the snag, though.
They were vague in their texts and commitment to providing a good result. I wanted to protect myself, so I asked "If I gain or lose 0 weight, it'll fit as pinned, correct?" And only then, did they give me an explicit "Yes."
The policies are not customer friendly, their room for accountability was very limited, and the pricing was high compared to other shops, though the final workmanship and turnaround were good. The business might a fit for convenience/people who have money to lose. OR they are a small business that's been burned before and has now adopted broad policies and protections.
