NEVER GO HERE. At…read more6'7", finding a good fitting suit is difficult. I haven't purchased a new suit in 15 years due to this reason. Therefore I got a new suit made for me at an amazing tailor in Chapel Hill (thanks Julian's). Unfortunately, due to timing, I was not able to use them for alterations. I live in a small town and thought I'd like to take the alterations to a "professional" location in Asheville. Therefore I took the suit to Mary's based on the great recommendations here. I asked for the pants to be CUFFED, fairly simple request. I was told they would be ready to pick up 1 week later. I got a call asking me to come 2 days later. When I arrived my pants were not done. I arrived tonight to pick up the pants on the way to a major meeting to find that they WERE NOT CUFFED!!! The owner looked at the ticket, said "oh, sorry" and then told me there was no way to correct it (since the remaining fabric was in my pocket). The hemming job is adequate. Honestly, they took the time to kneel on the floor and mark my pants with chalk but couldn't get my request straight?? This is a lot different than overlooking my steak, I doubt they are buying my a new suit. Of course, they still charged me for the service of messing up my custom order suit.

Hole in the wall operation - always packed because they all know what a terrific job these ladies…read moredo! I came in with a short timeline and a bridesmaid dress in need of alterations, they took care of me and it fit like a glove. At a terrific price if I might add as well! Top notch quality, I'll never go anywhere else for my tailoring needs!!!!

The owner is nice and they do good work but the staff is very rude and unfriendly. Simple, polite…read morequestions are met with unnecessary hostility and scowls. The woman with the blue eyes who works at the front desk, in particular, is always rude, and as a result, they have lost my business. Working in customer service myself, I cannot imagine being that rude to customers and still having a job.

I took a blouse to be cleaned and it was ready on the day they promised. The results were excellent…read moreand the cost was a little higher than expected, but the blouse was very special and I needed it to be done properly.

I had a mixed experience. I called for a quote on a simple bridesmaid dress but was told to come…read morein. After giving them my dress, they quoted $300 for hem, waist, and bust alterations. The hem (2-3 layers) alone was $250, with the rest $50. When I asked, they said hems start at $150. Why not say that over the phone, then? Other bridesmaids paid around $60 for hems, so that price felt excessive. After a 10% discount and scaling back the work to bust, waist, and only one hem layer, I paid $211. The finished dress fit very well, and the seamstress actually hemmed all layers at no extra charge, which I appreciated. Turnaround was also fast (about 1-2 weeks). However, when I picked it up I noticed a large snag in the chiffon. The front desk said, "You already paid for it, so..." before taking it to the seamstress, which was concerning given their strict policies: full payment required BEFORE work begins, and NO fit adjustments without additional charges (unless a hem comes loose.) The seamstress fixed the snag, though. They were vague in their texts and commitment to providing a good result. I wanted to protect myself, so I asked "If I gain or lose 0 weight, it'll fit as pinned, correct?" And only then, did they give me an explicit "Yes." The policies are not customer friendly, their room for accountability was very limited, and the pricing was high compared to other shops, though the final workmanship and turnaround were good. The business might a fit for convenience/people who have money to lose. OR they are a small business that's been burned before and has now adopted broad policies and protections.

An 'in back, over there', business allows this establishment to be humble. Don't let that deter…read moreyou from trying these professionals out. There is no doubt they have been doing alterations for decades! Took in two pairs of trousers for alterations! Hemmed perfect, competitive pricing! My 'of course I go there...duh...place!

I have been using Misha's alternations since 2020. I have had many pairs of my husbands jeans…read morepatched up and dresses hemmed. They do a great job. Reasonable prices and quick turnaround. They have dressing rooms to change in to be fitted for alterations.

I recently took a brand new pant suit to Misha's to have both the sleeves and legs shortened and…read morethe metal clips at the wais eased. When I collected it, one sleeve puckered and would not lie flat, the stitching was incomplete revealing a gaping hole, and the black threads (on a light blue suit) were clearly visible. The pants had been sewn with what could only be described as a "mess" of black stitches which were also visible from the right side. The newly added metal clips were drowned in stitches and the original clips had not been removed. I hadn't realized it was such a mess until I got it home. Reluctant to take it back, I called and Misha insisted on fixing it although he didn't fix the clips. My overall takeaway was: if you need something altered properly, don't take it to Misha!

The dress alteration is beautifully done, but I left feeling like I was scammed. When I asked for…read morean estimate when I dropped off my wedding dress I was told "less than $350" when I picked it up it was $530. When I mentioned the difference in what was quoted I was told she forgot to tell me about certain fees... well that's why I asked how much it would be, so I could budget accordingly. I didn't have $530 for a dress alteration.

Ace, the owner, went above and beyond my expectations. She fitted/hemmed my wedding dress and…read morerehearsal dress. Mostly tulle, and then a sequined covered material. I brought my dresses just 2 ​months before I left the country for my wedding. She was happy to get me in (but anyone reading this, please do be mindful of the time you have, because this was Not during wedding season. January-Feb., So I got lucky). Ace altered my dresses to fit me perfectly in all places and she was able to make it so I had some cleavage in one (which I don't usually get in normal bras/clothes anymore), and I was extremely pleased! Ace is friendly and knowledgeable and didn't hesitate one move, which made me feel comfortable and confident that I was in good hands. I would highly recommend her for dress alterations and will go back for any other future alterations I need.

Kim does an amazing job w alterations and I usually get sleeves or pants shortened. She pretty…read morefast too! Week has been the longest!!!

Great! She did a great job! My suit was perfect! Now off to the wedding! Highly recommended!read more

She is great and very kind! And has done my alterations for 7 years. Takes about 1 week for…read morecompletion.

I called them and they told me that they didn't have time to help my wife with measurements for a…read moredress

Horrible customer service. The business is dirty and there are signs posted everywhere with…read moredisclaimers-should have been my first clue. I didn't have dry cleaning only pressing. They charge almost $15 to iron a dress. I would have not left my items had I had more time. I specifically asked about pick up time and I as told anytime the day they'd be ready. When I arrived the employee denied having told me that. When returned later that day to get my items I was met with hostility from the employee saying I had been rude. I was paying for a service and it wasn't completed to my satisfaction you bet I'm going to bring it to your attention. My linen shirt looked like a 3 year old ironed it and then he blames the fabric for the poor ironing of my dress. He told me to take my items and leave, he was highly annoyed, shaking like a leaf and accused me of lying about being told when the items would be ready. I asked the two items to be removed from my bill and I told him I wasn't not paying for $150 worth of dry cleaning even after he told me to leave. He agreed to take my payment, I'm sure his boss was pleased. Won't use them again or recommend them. The staff I interacted with could use a lesson in customer service and cleanliness.

Sweet lady with the best service. I had a bowl of red broth soup from a good Korean restaurant down…read morethe street (Koreana) and I tried my best to not get any on my white uniform shirt. No such luck. I needed my shirt a couple days later. Well when I dropped it off, the lady behind the counter says I can get it this afternoon. I was blown away. I did not need or expect such a quick turnaround. I told her no hurry and that I'd pick up my shirt in a day or two and to please take some time on it. WOW. She put so much time and care into my highly needed and required uniform shirt, that I could barely....... And no one would be able to tell I was so ineffective eating my soup with a very nice white work shirt. I was so surprised and taken by the whole Varsity cleaners experience. The price was so good too, I may have left her a tip. Just above and beyond.