I called South Plains in desperate need of an exterminator. My call was immediately answered and…read morethey were able to have someone was en route to our home within an hour. Jake came and was answered prayer! He was timely, thorough, and very kind. We had a million questions and talked his head off, but he was so friendly and patient. He sprayed every nook and cranny of our home, and I haven't seen any live critters indoors or outside since! Im so grateful to have found South Plains Pest Control. Quality service, real results, at a great price. Thank you Jake, since your visit, my peace of mind has returned!

Following the recent rains we've experienced I discovered a few ants in the last day or so, but I…read morewas horrified to walk in my kitchen last night to the sight as I flipped on the lights! I called Louis this morning and he & Jake were at my home within the half hour. They immediately went right to work and reassured me of how effective the treatment would be. Louis is so personable, so respectful and knowledgeable. Although I detest anything that crawls, I am to elated to know Louis as my Mr. Pestman!

Been using this company for pest control for several years. Great service, friendly people, and…read moreexcellent prices. Highly recommend.

I am impressed with these folks. To begin with, availability and flexibility is great. I called…read moreon a Tuesday afternoon and they had availability on Wednesday. I needed to wait until the following Friday afternoon - no problem. They work with you. Our technician, Mike, was very friendly and happy to go through the treatment process in detail. He explained how the different chemicals work, what to expect, and to call with questions after the visit. He is very conscientious and polite. Great job!

They get you into a contract and then charge a large fee for you to cancel. I tried to cancel and…read morethey said it would be a $250.00 cancellation charge! In the meantime, they charge every month whether they provide any service or not. I've now learned all the things that my contact does NOT cover -they try to sell you additional services. Using them has been a huge mistake. I wish I had been warned.

Stay far away. they wouldn't take a throw old traps and put new ones, would half heartedly spray,…read moreand they only do all day availability appointments (who can just leave work at the drop of a hat to come out??) I had a sick child in ICU and had to cancel and paid my $129 service fee and they never came back out before I canceled. They do not use local operators and I told her when I canceled that I didn't receive my last service and nothing was done. Such a waste of money. Was locked into a contract and was counting downs until I could cancel!!! Find a good local company rather than this place!!

So far very pleased with the service. Our problem is ants so in the next few days we will find out…read moreif the service was effective. They will make additional service calls free if needed. So far I am very pleased with the thoroughness of the service and the tech was very polite.

Everything you read for these 1 star ratings is correct. Look at Facebook and read reviews. They…read moresuck and that's all you need to know. The worst freaking company I could ever recommend avoiding. Been trying to cancel since February and they keep charging and talked my wife into continuing service at a reduced rate, in order to avoid cancellation fee. I've never left a yelp review in my life, but if this helps others avoid our frustration, then it was worth it. Negative 5 star review, if that was an option.

Excellent prices, explained the services well, prompt, courteous, have not seen any bugs since…read morepreventative was applied 2 months ago.

Can't say enough positive things about this locally, family owned company! They are the most…read morefriendly people and truly care about their customers!

So, thank you Terminix in Lubbock. I didn't know that scorpions were going to be an issue when I…read moremoved here.... til I got stung!... I called Terminix after seeing my 3rd scorpion in less than a month. They were able to come out the very next day. The tech, I'm pretty sure his name was James was very professional , thorough and knowledgeable. They also give a 30 day guarantee on their services. I feel pretty confident that the only scorpions I will see i the future are dead ones, and that is creepy enough for me!

Have used them several times and they always impress me with their professionalism. 100% satisfied…read morewith these folks!

Loved D's and their customer service but Bug Out transition was an absolute mess. They came once…read moreand then continued to schedule appointments for me with no communication. I would get a random autocall at the end of the week that they were coming Monday with no way to contact them. Usually they didn't come, sometimes a person would text or call they were coming while I was driving to work and I'd have to explain all of this again. After almost 2 years of getting no help locally stopping the calls they sent me an overdue payment notice for a service that neve happened. I called their national and had myself completely purged from their system. Never again, use Rustys.

I am not one to leave many reviews - I however have been very frustrated. I was charged for a…read moreservice I was not present for - and keep calling to be refunded. They offered a reduced rate to come finish the service. I accepted. Then they charged me an additional full-price for the make up service! I've tried three time to get this refunded, but no one seems to be on the same page. They keep saying it'll be fixed, and then it gets worse, and I call again - rinse, repeat. The manager is supposed to take care of it next, I certainly hope they do - I don't think I'll be returning to this service otherwise - perhaps not even then. It's a shame, becuase they are all very nice people that I've interacted with. But I don't know what else to do except save someone else from experiencing the frustration I've felt.