Denise was on top of my mortgage loan from day one!! She handles a major hurdle with my former…read morelender and stepped in to close our home loan. Denise is awesome!!!

My wife and I had recently decided it was time to move on from our old home and buy a new house…read more After searching for about two months we finally found our new place! The next part of the process was to get a loan to finance the purchase. Since I had a fantastic experience with New Horizon Mortgage on the refinance of my prior home loan, we decided to utilize them again. Once again, they did not disappoint! Steve and Melissa made the process really easy for us and answered any questions that came up! Steve even promised to keep an eye out for us when mortgage rates drop so we can look to refinance. Awesome service and professionalism! It is no wonder they have been in business for over 27 years!!

The worst mobile app in Banking history. A check deposited on the mobile app Friday afternoon won't…read moreeven show partial deposits until Tuesday MAYBE. Prepare for less than a handful of locations to serve the entire San Antonio area, an unreliable App, and locations half a city apart. Best bank elsewhere.

This location in The Quarry replaces the location that was on Austin Hwy near WalMart…read more It was a smart move because this location is more accessible and closer to the center of town. I love the open and fresh interior design and same helpful and welcoming attitude of the employees. There was a steady stream of customers and they all seemed as happy I was to be Navy customers. Great job Navy FCU!

Stephy from GFS is so knowledgeable and helpful. She is able to get loans for people who think they…read morecan't get loans. She is always available and patient when answering questions.

I'm in the early stages of the home-buying process but I've shopped several lenders. I found there…read moreare no "stand outs" as far as pricing and rates. The lenders vary in the amount of Negotiating they're willing to do, too. What I really love about Gold is Popi You need a job take out a mortgage. Popi works with me outside of my work hours so I don't have to disrupt my work schedule for this home-buying (time consuming) process. I also realize that it's outside of her work hours so it means a lot. There's never a question that she does not know (or is not willing to find out) and I always get an immediate response. She'll talk numbers but she'll also check up on you to see if you got the house you wanted. She goes far beyond any Originator would! Before I decide if I want to make an offer, I give her the purchase price and she tells me my estimated payments within a matter of hours - even if its late. She's been the best asset in this whole process! After reading my review, I feel like I should add a disclaimer: she did not pay me for this endorsement Just kidding but she's pretty awesome!

I changed banks after a certain bank started to charge me for using my money, they started adding a…read moremonthly fee. I bank at RBFCU now. Wonderful, courteous staff. This was the first time I was at this branch. The lady at the front, don't know her title, she assists people with question and banking needs excluding transactions). She assisted me with getting a debit card as my branch now uses the money machine to contact a drive through teller and seems that a debit card is needed. She was on the phone when I walked in. She acknowledged me to let me know she realized I was waiting. When she got off the phone she apologized for the wait, very professional. Afterwards went to the teller for a transaction. He was very helpful for questions I had. It's nice to know RBFCU is consistently professional at all branches

I'm a member and I needed to get some important documents notarised. Gabriella was very helpful in…read moredetailing what I needed and assisted me through the process. The visit was efficient and quick, which I very much appreciated. Please give her a raise! She's excellent.

We had an absolutely wonderful experience working with Kristin Bailey and her team at LoanPeople…read more From start to finish, they were professional, transparent, responsive, and incredibly easy to work with. Buying a home can be stressful, but Kristin and her team made the entire loan process feel smooth and manageable. They worked extremely hard on our loan, followed through on everything they said they would do, and kept us informed every step of the way. What stood out most was their honesty and integrity-qualities that can be hard to find these days. Kristin truly went above and beyond to maximize our seller credits and delivered exactly what they promised. We always felt like we were in good hands and that they genuinely cared about helping us get the best outcome possible. We are so thankful for all of their hard work and dedication. I would 100% work with Kristin and her team again and highly recommend them to anyone looking for a lender they can truly trust.

Amanda Stewart is wonderful to work with. Extremely responsive, thorough, and took a genuine…read moreinterest in helping my husband and I as we navigated the first time home buying process. 10/10 service - highly recommend Amanda and her team.

Initially I was impressed by Starkey Mortgage. Loan officer Robert Alameda was quick to respond to…read moremy first few e-mails. After our first meeting on a Friday, I was pre-approved for a loan. He said he'd get back to me Monday with answers to a couple questions, which he did but I was still unclear on an issue. Over the course of 2 weeks, I sent 3 e-mails and left a voicemail, which he never replied to. Today I sent an e-mail requesting that my file be destroyed as I have chosen to go with another mortgage company; I promptly received a reply saying that was not a problem. How does this place stay in business?

We worked with Aurelius Sofia for almost 2 months before we decided to work with another mortgage…read morebroker. There were several problems that we encountered. The first was that our original mortgage application was denied due to our debt to income ratio which should not have been a problem as we had sufficient assets to cover the mortgage. While this was not Mr. Sofia's fault what he did next was to ask that my employer write a letter guaranteeing that I would be paid commission for 2013 equal to my 2012 commission, something that no one in their right mind would do unless they could predict the future. He even insisted that he speak to my employer to get them to write a letter to this effect. Needless to say when I asked my employer about this they pointed out the obvious that no one could agree to this. After wasting several weeks pursuing this Mr. Sofia finally went to another lender who had no problem with providing a mortgage. At this time we finally took a closer look at the Good Faith Estimate and noticed that there were loan origination fees of over $4000. After repeated requests for an explanation of the fees in which Mr. Sofia avoided giving us a straight answer, the lender finally explained that the fee to Starkey Mortgage was $3,900! Considering that most mortgage brokers have their fees paid by the lender, and that the law mandates full disclosure, we found this to be outrageous. In the end we went with another mortgage broker, Nancy Sun at Austin First Mortgage and we ended up paying a total of around $300 in total fees vs. $4,300 (none of which was paid to the broker) and ended up with a lower rate.

Madge and her AmeriPro team was excellent and professional. Madge talked me through the entire…read morerefinance process and apologized for all the federal regulations that we had to deal with. It was exhausting, however she tried to make to process as pleasant as possible. I was able to quickly close. I am now saving over $1500 a month. Can't bark at that!! Overall, Madge was very helpful and had great advice. Thanks Ameripro and Madge.

My previous mortgage company that I was dealing with kept giving me the run around. With Madge,…read moreAndrea and their team, I received immediate assistance and always answered my calls. Have me up to date information and kept me informed of my loan. I'm extremely satisfied with the team and will recommend them to friends and family...

I cannot, for the life of me, understand the one-star ratings. Every single time I've gone into…read morethis branch, they have provided fast and friendly service. They knew just what I needed and answered all my questions satisfactorily. I suspect some of these bad reviews are not even customers. I'd bet they're trying to get back at one of the employees for something unrelated to RBFCU.

Service here is agonizingly slow with the tellers. They don't make eye contact to say someone will…read morebe with you shortly. They really treat each transaction at the teller service as if there isn't a line. I seriously am considering moving my service. I use them only for money market savings. I rarely have to go into the credit union, but when I do I know I need to set aside an hour just to simply withdraw (usually a larger amount than the maximum at the ATM). I went in during my lunch break. There were 2 tellers and 3 people in front of me. It took almost the full hour before I was next and I had to leave before they could get to me because I had a conference call and had to be back at my office with 10 mins to spare. So frustrating! Isn't this why they have desk service for the longer more complex transactions?

This is by far the best VA lender I have met. I have been in Real Estate since 1984. You are a…read moreVeteran there is nowhere else you need to go. They have VA loans down to a science. They will help you out as a Real Estate Agent or a buyer and help the seller understand the VA benefits. I think it was well put that it is not well understood to the general population that VA regulations have changed and the benefits really help the buyer and seller. Respectfully Michael D. Benninger

Shout Out Time For all those starting the home buying process and looking for a reliable,…read moreknowledgeable and responsive mortgage loan officer, Christopher Lantagne is your man. As a recently retired 30+ year Command Chief Master Sergeant, Chris continues to educate and support his fellow Airmen, Marine, Soldier, Sailor, Coast Guardian, Guardian and Veteran maneuver through the whole VA Home Loan financing process. He's join me in multiple ZOOM conference calls with several active duty military clients stationed overseas, provided them with knowledge about the various loan options available to them, followed up with their requests, kept them on track with his own status checklist and ensured they had everything they needed prior to Closing Day. To say that he has a good work ethic would be an understatement! He's been an intrical part of my success as a new Sales Agent and someone I would definitely recommend partnering up with. Give him a call and let him know Andrew sent you! Christopher Lantagne NMLS #2021113 Residential Mortgage Loan Originator U.S. Air Force Retired Cell: 850.585.7105