When I moved into a new home, I bought an oven, microwave, overhead exhaust fan, 3 refrigerators,…read moredishwasher, and 2 stands ...a total in excess of $9k. The third refrigerator was problematic and I spoke with B&B while the appliance was still under warranty to which they said, sounds like it as coming unplugged. The problems became more acute and I requested a service call. The serviceman came out and described the refrigerator as cheap piece of junk and unrepairable. Initially, I did say I would come in and buy a new one but I had to move and I opted not to buy another "cheap piece of junk. Today, while unaware of service bill, I get a very aggressive and threatening phone call demanding I pay $150 for a 5 minute service call. Rather than receive another threatening phone call. I guess I will pay. My mistake was patronizing B&B because they were local but frankly I would have paid less , received a military discount, and been treated much better. My advise is Lowe's and Home Depot has better quality and profoundly better customer service.

Although the repairmen are nice enough, they don't follow through. I've been waiting since October…read more11th for them to fix the dryer in my apartment. People keep coming out, futzing with it for a few minutes, then declaring "it needs another new part". This has happened THREE TIMES. Last time they were here, October 17, I was told that the new part would be in this week and they'd be back this week. Tomorrow's Friday , Oct. 25, and I haven't heard a damn thing from them. I'd have called in someone else by now, but the apartment corp insists on working with them for some reason. IF I have another appliance problem, I'm going to insist they use someone else besides B&B. The one star is ONLY because the repair techs were polite during the very short times they were here. UPDATE: 10-28. After calling B&B last Friday and getting assurances that they'd call me back that same day, BUT NEVER DID, I'd had enough. By today (Monday) my apartment manager still hadn't gotten anywhere with them, so I asked if we could just exchange a working dryer from an empty apartment, and they could deal with B&B without me in the middle of it. I got my "new" dryer within 2 hours. B&B has TERRIBLE customer service!! I'd give them NO stars if it were possible.

Update: 4-6-26 We had to once again call the dryer company,…read morewe were told he would reach out within 24/48 hrs that was over a week ago! Still haven't heard from him!!! This is beyond unprofessional at this point. What was supposed to be a simple dryer repair has turned into the biggest headache and cost us our deposit. Save yourself the problem and avoid at all cost. Don't use him, his very unprofessional. When he does actually show up or answer the phone. We had to use him through warranty for a dryer repair, he damaged my dryer, washer and my wall then lied and tried to blame the company I bought the dryer from. Its been over 2 months (Jan 29 is then this happen) we've heard nothing back. His had the parts since shortly after he caused the damages according to the our dryer company. Never even tried to make it right or fix the damages HE caused.

From the owner: Local Technician with over 10 years of experience. I service most major brands form Amana to…read moreWhirpool

Terrible at customer service when scheduling my appointment to get my dryer fixed. Technicians…read morecame out multiple time to fix dryer never updated me on anything and there was always random pieces left near the dryer after they left. Another company came out and said they really messed up the dryer

It was a pleasure to purchase an appliance from The Appliance Guy. The washer works perfectly and…read morewas delivered "single handedly" (Partner was ill) the next day. Going back for a refrigerator now!

I called A+ Charlie's because I had an Electrolux 600 series washer (that came with our house) that…read morewas draining extremely slowly, because a couple of throw blankets threw off a lot of fuzz and clogged the pump filter. Charlie was available that morning! He came out, took apart the machine to clean out the filter (dumb design by Electrolux!) and got it working again. Definitely will call him again for other appliance repairs.

Charlie examined our oven, ordered the correct element and installed it - all within 7 days. Thank…read moreyou, Charlie.

this used to be a wonderful shop because Ken is the opposite of many snobby quilt shop owners. now…read morehe has a team of snobby workers who guard the front of the shop and treat you like you are stupid and do t know what you are doing. if you have a simple question or go in there to buy something for your machine, you first have to convince the bitches up front that you actually know how to sew and your machine meets their standards. I will be taking my business online.

Amazing store !! The owner was awesome to work with and Holly was so helpful and patience. Would…read moredefinitely do business with them again