When I moved into a new home, I bought an oven, microwave, overhead exhaust fan, 3 refrigerators, dishwasher, and 2 stands ...a total in excess of $9k. The third refrigerator was problematic and I spoke with B&B while the appliance was still under warranty to which they said, sounds like it as coming unplugged. The problems became more acute and I requested a service call. The serviceman came out and described the refrigerator as cheap piece of junk and unrepairable. Initially, I did say I would come in and buy a new one but I had to move and I opted not to buy another "cheap piece of junk. Today, while unaware of service bill, I get a very aggressive and threatening phone call demanding I pay $150 for a 5 minute service call. Rather than receive another threatening phone call. I guess I will pay. My mistake was patronizing B&B because they were local but frankly I would have paid less , received a military discount, and been treated much better. My advise is Lowe's and Home Depot has better quality and profoundly better customer service. read more

Although the repairmen are nice enough, they don't follow through. I've been waiting since October 11th for them to fix the dryer in my apartment. People keep coming out, futzing with it for a few minutes, then declaring "it needs another new part". This has happened THREE TIMES. Last time they were here, October 17, I was told that the new part would be in this week and they'd be back this week. Tomorrow's Friday , Oct. 25, and I haven't heard a damn thing from them. I'd have called in someone else by now, but the apartment corp insists on working with them for some reason. IF I have another appliance problem, I'm going to insist they use someone else besides B&B. The one star is ONLY because the repair techs were polite during the very short times they were here. UPDATE: 10-28. After calling B&B last Friday and getting assurances that they'd call me back that same day, BUT NEVER DID, I'd had enough. By today (Monday) my apartment manager still hadn't gotten anywhere with them, so I asked if we could just exchange a working dryer from an empty apartment, and they could deal with B&B without me in the middle of it. I got my "new" dryer within 2 hours. B&B has TERRIBLE customer service!! I'd give them NO stars if it were possible. read more

B & B Appliance & TV - What my dryer has looked like for the past THREE weeks, thanks to B&B's UNimpressive service. - Appliances & Repair Near Me - Cheyenne, Wyoming

Just got off the phone with the service department - apparently, they aren't interested in doing much repair work - all he wanted to do was argue that they might not be able to get the parts without even looking at the dryer we need fixed. read more

I was so impressed with the customer service I received by b &b!!!!! The team was very friendly and helpful, and they went above and beyond to make sure I was satisfied. I highly recommend this company to anyone needing any type of appliance repair! The whole team is amazing and over the top to help us! Thank you b & B ! For being there for us and for being so reasonable read more

Nightmare warranty issue, do not use them if you think you're under warranty!!! Had my dishwasher repaired and was told it would be under warranty. I was even able to provide receipt proof of purchase and again was told it would be under warranty. I get a invoice in the mail with no call or anything saying it's not under warranty. I have called B&B and whirlpool multiple times to resolve this and requested them to let me know if there are any issues. There has been no communication and just continued mailing of statements. I am appalled by B&B's genuine disinterest in helping me fix this and would definitely recommend looking elsewhere if you still have warranty because they will not assist in fixing problems. If in the future they do decide to help me I'll gladly fix this review but I'm extremely doubtful, 0 stars. read more

Fixed my oven in time for Easter. Very helpful and polite on the phone. The serviceman Caleb did a good job and had the igniter replaced in no time. read more

Don't go to this place. I could get know help from them unless I had purchased an appliance from them. They are not into services. They are into only helping people that they like. Bad experience read more

Great service, very friendly. Delivery was on time and they were so friendly and courteous. Great company.

Very nice store with friendly, helpful staff. I just bought a washing machine and dryer from them that runs great and for a good price. A few years ago, I got a used refrigerator here that has never given me any problems!! When it comes to appliances, this is the best place in Cheyenne. They are a local business and can repair appliances too. read more

Service center is terrible. They've had my microwave for 3 weeks plus and haven't even looked at it yet to see if they can service it.

I called B &B to come and repair my Dryer. The gentleman in service asked what was wrong with it. I told him that the belt had broke and I got a new one. My daughter who helped me said it was like it was to big. I figured instead of fighting with all kinds of new belts I would just call them, and have it done. The gentleman told me what it could be. I knew what he was talking about. Went down made the adjustment to the belt and my dryer is working. If you want someone who is going to be honest and fair,call them!!! My call showed me they are not out just for the money but to help you!!! read more

B &B should be shut down cause of there customers service they r rude they tell one thing an they do what they said they can sell u things a tell u to buy the warranty an can not order or try to come to fix read more

I was so pleased to be able to have a repairman come out to Albin the day after I called! He fixed my refrigerator and didn't overcharge me! Very pleasant and professional technician! Thank you so much! read more