My family and I have been going here for years because the location is convenient for us. The doctors are always leaving so we are constantly being shuffled around between providers. Every time I try to make an appointment its booked for months in advance. This is not helpful given that when someone is sick they need to be seen right away. I recently tried to schedule a well visit for my son. They told me that his doctor had left and because he hadn't been in for a visit he would be considered a new patient and they aren't accepting new patients. My family is now switching providers. This place is terrible. read more

I think it's important to see your doctor as informed and compassionate as well as healthy, energetic to some Level, and reasonably fit (at least when they lecture you about those points in often a confrontational way). There is a provider here who doesn't fit that and last meeting was exhaustive for me Because of their exhaustion. Not really what I want in a doctor. Alternately there is a fitness expert type ultra fit doctor here who knows as much as most cardiologists about heart health and that we found useful. read more

This office's front desk has much improved lately as have the med assistants. I moved providers as I found Dr Mohr to be overly extended at least during the pandemic, and while we all were overwhelmed I don't want to feel that from a doctor. She also doesn't appear very happy to be there most days. Just not a great feeling when you don't feel well. read more

We love Dr. Hadley and NP Rodriguez! I appreciate their compassionate nature and integrative approach to medicine. Even after moving I've decided to keep them as the primary care providers for her family despite the fact that it means that we have to drive 30 to 40 minutes to get there! read more

Over the last couple of years, Swedish Magnolia has gone downhill fast. It used to be wonderful. I've been going there for 12-14 years. My primary care provider left a few years ago, so I chose another. Then he left, and I chose another. She left and I chose another, months ago, speaking in person to the front desk to make the change official. Somehow it did not get recorded "on my chart" and I just received a phone call from a kind front desk person who transferred me to an arrogant, dare I say 'snotty', young male who informed me that I need to choose a new PCP somewhere else because technically I am a new patient and they aren't receiving new patients at this time. No problem. read more

Swedish Magnolia and Dr. Matthew Yuskaotis offer a first class patient/physician experience! We not only went here for the five years we lived in Magnolia, but we have also found the time to drop in whenever we're in town. They're one of the best PPOs we've ever had! read more

We've been going to Swedish Magnolia to have Dr. Gardner as my mom's primary care provider over the past six months, and I've been delighted. My mom has a variety of geriatric concerns and medical issues and they've helped us through all of them. Dr. Gardner is a fantastic, passionate care provider who has always given us time and expert advice, referring us to experts when it's not been in her direct area of expertise. I really appreciate that ability to recognize when a specialist could be helpful. I'm surprised to see so many negative comments about the office staff, since we've had a wonderful experience with all of them. Jackie is the current patient care coordinator and she's been patient, thoughtful, and kind every step of the way. We've never had scheduling or re-scheduling issues. After years of handling my mom's care, I've worked with a lot of medical teams, and theirs has easily been the best. If mobility is an issue, note that their offices are small and accessible from ground-level, with disabled parking in front. It can, at times, be a little tricky finding a parking spot within the block, but other smaller Seattle facilities have the same problem. I'd definitely recommend this location if you're looking for ease of access. They also integrate very well with the rest of the Swedish network (as much as is in their control). Overall, if you're in the area, I strongly recommend you try their facility before you try any others! read more

We were referred to this practice after my father's GP retired with very little notice. My dad has a long and complicated medical history so the thought of starting over with a new care team was daunting. And after reading some of these reviews, I had more than a little dread about his first visit today. Still, I approached the visit with an open mind and wow...what a pleasant surprise! Everyone we dealt with was both friendly and competent. One person was just OK, but maybe that's because everyone else was so nice. Our appointment started on time. Amanda, the nurse, had a lot of information to wade through but did so swiftly and with calm, ease, and kindness. The doctor, April Rodriguez, showed up promptly and with an enthusiastic, can-do attitude that I have rarely seen in 10+ years of managing my dad's medical care. Maybe they've made radical changes since some of these reviews were written. Maybe we were somehow duped today. Right now it doesn't matter because my dad feels cared for and I feel relieved, and that's worth a lot. read more

I have an extremely busy schedule between school and a full time job, it makes time management difficult. I scheduled an appointment in advance last month. The day of the appointment which was scheduled for 10:30am, I arrive at the clinic at 10:20am when they tell me I have to reschedule due to a mix up on their end. They would not disclose what the mixup entailed. So I unfortunately reschedule for a week later at 930am and when that appointment comes around I was running a bit late due to my schedule so I called in advance at 910 stating I might be 5 minutes late. They quickly got rude with me and said that is to late and I must reschedule. I am sorry but 5 minutes is not going to hurt your day. My wife is a doctor and I know how scheduling works. The doctors are good here but the front office has a serious stick up their ass. read more

I have seen Dr. Gardner a few times and have left feeling so unheard and dismissed each time. I also feel very judged for my mental health issues. Last visit was literally - "is that it?" When I reminded her of my nasal issue, she said I can look but I won't see anything. Her MA, Erika, is also very rude with correspondence and unhelpful. Will be seeking another provider at another Swedish location. Tried to give them another chance but this last visit just left me feeling not taken care of whatsoever. read more

It would be a great win if Swedish could facilitate very basic Diversity Training to "Cathy" at the reception desk. Her laughter and mockery at my accent was completely unecessary. Fortunately, I've been a patient at Swedish Physicians long enough to know of the professionalism and commitment of the rest of the staff and won't let this change my perception of either Dr Wesch or Dr Whittemore. One star to bring attention to this, as I will be following up with them as well. read more

I may switch doctors offices although Swedish Magnolia is very close to home. It's been a miserable health winter for my whole family. We have had lot of doctors visits the past few months, and I dread dealing with Swedish Magnolia staff now. The Swedish Magnolia office hours are not what is listed on the website. They do not open at 7:30, I have never been able to reach a live person until 9 am. If I leave a message, it is either not returned or it takes a day. When I call to make an appointment, I am on hold for 20 or 30 minutes. It's frustrating and I feel like if they're that under-staffed in the front office, they should hire another person. The automated answering service even during office hours seems cold and is a time-waste (again, there is always a long hold time and the automated machine comes on every minute or so to remind me that they care about patients. Really? Is that why I've been on hold for 30 minutes without speaking even briefly to a live person? By the time my call is answered i'm starting to doubt the Magnolia office is even open. The doctor we see is a good doctor. We've seen other doctors there and they seem fine. The nurses are okay, but I do feel like I have to repeat myself and some things are missed. The front office staff is substandard and a few times I've stood there waiting to get checked in (only person in line) while they finish chit-chatting about lunch or non-business things. It is not a welcoming place to walk into. It's no fun to walk in, sick or with a sick kid, and be faced with a sour-looking woman. I will say that last time I was in there were two women I hadn't seen before, both at the front desk. Both were very friendly, so maybe the sour, grumpy office staffers are gone? read more

I had a feeling this was going to be a good one. After over six months of trying to find a doctor who I felt comfortable with in Seattle, I finally scheduled an appointment at the clinic near my home. Turned out to be the best choice. The list of reasons (non-linear patterned) for selecting Swedish and the doctor I selected were as follows. 1. At the last doctor I visited, I discovered (right before the doc was about to look at my good lady business) that I do work right down the hall from his wife and see her daily. This was really awkward, at least for me. I pulled the stops on that exam before we started it. This new doctor is not married to anyone I see on a daily basis- this was a plus. 2. I had heard that this doctor had a background in naturopathy. She studied this medicine before getting her MD. This is great for me- someone who is open to more than just traditional western medicine. 3. Swedish is not an HMO, but it is a hospital clinic- so you do have that security of being in a larger medical system. Being in the Swedish system means that I am already an existing patient at any Swedish specialist I go to, or if I end up in the Swedish hospital ER. In any case, they'll have my records. 4. Swedish has switched to electronic medical management, which means I can email my doc and nurse directly. 5. It's close to where I live- awesome! There are also locations in Queen Anne and Ballard. 6. My doctor is probably one of the nicest people I have ever met. The staff were really sweet to the patients as well. read more

I concur with Laura, L. I don't go to the doctor/hospital often, but when I do, it's usually for something extraordinary. Throughout my life I've been a customer-patient at several medical facilities in Seattle (and outside the state). But this one, IMO, is the best. The doctors they've assigned me to in the past have been knowledgeable, patient, humorous, attentive, empathetic -and willing to explain in detail, what's going on. The doctor they have me assigned to currently (name withheld for personal selfishness) is probably the best doctor I've ever had in my life. He even called me, after hours, to convey my lab results! An incredibly considerate and caring gesture which I read is a rarity today. Perhaps it's because they're a satellite-neighborhood clinic, with that small-town friendly aura going on, but even knowing this, I have to say I love this place. read more

Swedish magnolia is a pathetic excuse for a primary care office. On top of the fact that their scheduling staff are apparently incompetent, or perhaps just fond of giving people incorrect information, the medical care is sub par at it's best. Due to insurance limitations, I have been all but forced to seek care here since high school, and I can genuinely say, not a single thing has improved. If you decide to make an appointment, be prepared for the phones to not be up at 7:30 as they should, long wait times (often resulting in your appointment starting up to 20 minutes after the scheduled time), and unpleasant service and experiences. Moreover, If you are a woman, I recommend you avoid Dr. Magnusson like the Black Plague, (get it, medical joke), but seriously, he has an obvious gender and age bias when providing care. After seeing him for quite some time, (as there was no one else available), it became clear that he had no intent to provide quality care, or even consider referring me to someone who would. An example of this: I was in literal desperation to get my psych meds refilled, something that he was easily able to do as there was 14 years of documentation on why I needed them, and a newly expired prescription from a psychiatrist who's since retired. Dr. Magnusson flat out refused to write the refill saying that he, "couldn't be sure it was necessary", and that "I was likely just stressed and needed a break". He then refused to even let me schedule an appointment as he insisted I was "just stressed". I ended up on suicide watch due to my rapidly deteriorating health, and when I was finally able to find a new Psychiatrist, one that confirmed EVERYTHING I had been saying, his response was simply, "oh". To say that he is the literal definition of incompetent and biased care is an understatement. For the sake of your sanity, avoid Magnolia Swedish. read more

Dr Mohr is the only reason I come here. She is a good fit for me because she listens and understands women are a whole picture. The desk staff can make this office in this really nice neighborhood sometimes feel like a low cost clinic the way they speak to and about patients. The medical staff assisting is hit or miss as far as bedside manor. My partner had a very negative experience with another provider here. I would not come here if not for Dr. Mohr. read more

Hi I was a past patient of Dr Whitmore and then he retired. Dr Mc Bride took over as my primary Doctor. I can not say enough in regards to his listening and compassion for me along with his nurse (Kate). I would referr anyone and everyone to see our neighborhood clinic. read more

Dr. Whitney is fantastic, but the front desk people--oh my! The woman I checked in with was rude and even hostile. This isn't the first time and I'm thinking of switching doctors to avoid her. read more

One star care, five star charges. I went to this clinic for an injured knee, that was the most expensive "tell me what I already know". Lesson learned, in this place they just want to make you book appointments so you keep giving them money. Will never go back. read more

My family goes to the Swedish clinic in Magnolia. We have for years. My mother-in-law, who is 71, doesn't care for the male doctor she's been seen by in the past, Dr. Magnuson, so when she called today to make an appointment she asked to be seen by Dr. Mohr, a woman. Dr. Mohr wasn't available so my mother-in-law asked to be scheduled with any other provider. The scheduler told my mother-in-law that she would have to see if she could get that approved. The scheduler called my mother-in-law back today and told her that the change in doctor was not approved. My mother-in-law said that it should be her own decision what medical provider she saw and asked who in that office had made the decision. The scheduler said that Dr. Magnuson, the male doctor who my mother-in-law is NOT comfortable with, made the decision. My mother-in-law said that was unacceptable that this male doctor who she is not comfortable seeing would be able to make this decision for her. The scheduler told her that she would need to speak with the clinic supervisor if she disagreed with the decision. My mother-in-law called the clinic supervisor, Kathleen, and this woman told my mother-in-law should find another clinic if she didn't want to be seen by Dr. Magnuson. Even offered to give her the contact info for different clinics. Is it okay for a male doctor to force a senior woman to see only him or blacklist her from seeing any provider? I have seen Dr. Yuskaitis for years but I am cancelling that relationship over this. I will not support a business that forces a senior woman to seek medical care in a new clinic, somewhere unfamiliar that she would have to drive to, because she stood up for what she wanted and asked to be seen by another doctor. read more

Some doctors are better than others.....

Changing my star rating to a 5 - My husband got his allergy medicine the next day!!! Thank you to everyone that made it possible, he is soooo relieved! So...my husband visited Dr. McBride back in June for a cold. Dr. McBride helped him with his cold and offered to write a prescription for his allergy medication too. Awesome!! Well, the prescription was never sent to the neighborhood pharmacy. Fast forward to today, attempting to refill the prescription and cannot since one was not completed. Called the office to request the prescription to be sent, gave the operator ALL the necessary information and ask if she could expedite since he is suffering. She just kept repeating that it may take up to 72 hours or longer since the Dr. will most likely have to approve it (time has past since his appt.). Again, stated I would appreciate whatever she could do since he is suffering. Again, she stated it may take up to 72 hours and added the nurse will have to talk to him to see what is going on. I thought, I just told her??? I barely can get a hold of my husband at WORK so, a nurse is going to have a hard time connecting with him. Besides, she confirmed everything in the file I said from the June appointment, why do we need to waste more time? Remember suffering? At this point I kinda of felt she was intentionally making things difficult, and I am probably shoved to the bottom of the pile, but my point to her was you can confirm this from June, and it should have been done in June, could you just please attempt to expedite it? Again, up to 72 hours... I did raise my initial rating from one star to two because we do need to take some ownership for not following up and confirming that the prescription was actually sent in, in June. I really hope they make me change my rating to five stars with some great customer service and doing what they can to expedite. On a side note, this is not the first negative encounter I have had with this office. About a year ago, I called to make an appointment for a cold. Since, I had previously been a patient at the QA location the receptionist said I should continue to go up there (even though I live in Magnolia). Interesting...I wonder if the Dr.'s would appreciate knowing that? Me, as a new patient (cha-ching), my tween daughter as a new patient (cha-ching) and my son who seems to be always at the Dr. for something (cha-ching). All that money, lost, because of the poor customer service at the front. Shame. I do have to say, my husband has not had a bad experience with them and liked Dr. McBride. He loves that he can just walk to the Dr.'s too. read more

Oh man this is a tough one because I absolutely LOVE all of the Drs here, especially Amy Hadley (NP) but have to agree with a few of the below commenters regarding the difficulty of the office staff. Almost every phone call I have either with a scheduler or even an assistant seems difficult and forced. They are either pretty rude, unhelpful with scheduling, or just saying, "too bad we are booked" without and alternatives which is pretty concerning when you call to go in for a child's respiratory infection + fever/concern. I absolutely feel great about the care we receive there from the medical staff but the office staff are really hard to work with and unfriendly overall. Is it that hard to start a call with, "Hello, how can I help you?" Makes things less pleasant but the location can't be beat with our busy schedule. read more

I wanted to go see Amye Hadley because of her ND/RNP combo and unfortunately she was only taking new babies, but fortunately, I just had a new baby, so now my baby has the best doctor ever. She's so great, I wish we were friends. Her assistant, Amanda, is also fantastic -- she let me nurse the baby while she got vaccines. And so is her scheduling lady, Amy. And the billing lady is great, too. All super sweet, makes me feel comfortable, answers my vaccination questions with kindness and patience (unlike some other Swedish docs,) and they are just all pleasant. I haven't encountered any untrained or rude people here... Parking can suck... But it's fine. Worth it. read more

docs are great;; office staff no so much. been going there for several years but need to brace myself to deal with the help. they need to realize that most patients arrive there because they are suffering from some physical challenge and are not necessarily mentally challenged altho may be stressed and some TLC would be nice. i endured two lengthy holds last week while trying to make appt. finally gave up. connected with a real person this morning and appt made but she was rude. staff needs to be reminded that patients are the purpose of their work, not an interruption of it. read more

This place really needs to revamp their office staff, especially their referral coordinator Marice. She made my neighbor cry and I am SHOCKED that she has been allowed to continue working there. She is rude and disorganized which has no place in the healthcare industry. She is a poor representation of Swedish Magnolia not only to patients, but other health care facilities and insurance companies as well. The doctors are great there, but I'm hoping that they (along with administration) will re-evaluate who would best represent their interests as well as the interests of the patients. read more

We have a large family and have all been seen by each of the providers in the clinic. They are all great!!! We never feel rushed through our appointments and the front staff is great at getting you registered!! We are always able to get a same day appointment when we are ill. They are also great at follow up!!! read more

I would like to take this opportunity to sing the praises of the entire staff at Swedish Magnolia and Dr. McBride in particular. I will spare you the tedious details, but to make a long story short, I was injured at work at the end of 2012, resulting in a long and frustrating recovery. Throughout everything that I've been through in the last six months Dr. McBride and everyone at Swedish Magnolia have been consistently helpful, professional, and sympathetic. Anyone who is looking for a doctor in the Seattle area who will tell you exactly what they think, while also listening to your concerns, and acting with the utmost professionalism, should look no further than Dr. McBride and the staff at Swedish Magnolia. read more

If there were only no stars! How convenient the clinic is does NOT make up for it's utter dissapointment and lack of professionalism. In 4 years my husband and I have BOTH had to change doctors THREE times because the doctors keep leaving (I think it absoultely must have something to do with their bad work environment)....you just get comfortable and happy with one doctor and then they send you a letter saying the doctor is going somewhere else. The front office staff is THE WORST! They can't even take a correct message, they NEVER get prescription refill requsts right, they are always on the verge of being rude if you call and need ANYTHING other than a simple appointment scheduled, and I'm not saying this from one or two experiences....this is from 10-12 bad experiences. They just could care less! Clearly the GIANT bureaucracy that IS Swedish is leaving the worst of the worst of their employees there. I can't tell you how terribly dissapointing it is to have a clinic this close to home and have to go elsewhere for care! We now have doctors elsewhere and will NEVER come back to this clinic again! read more

I will NEVER go back to this office again. I have hoped each time I come back that maybe it will be better and sadly, this place fails every time. My most recent visit was for a badly sprained ankle. I saw Dr. Stephen Albrech who was of absolutely no service, but don't worry, I still got a bill of $160 in the mail. Dr. Albrech told me that I would have to go and get an xray in order for him to tell me anything... oh, did I mention know one told me that their office xray machine was broken, so now I have to drive to Ballard to get one (would have been nice to know when I was making the appt and telling them that I think i'll probably need an xray). Upon arriving to the Ballard office, what do I find, the doc never called the office to tell them that I was coming, so they couldn't take me. And then of course when I tried to call back to the doc, he was now gone for the weekend. Fast forward 6 months later I get yet another bill, this one for $100, for a brace that Dr. Albrech casually just gave me at my appt. NEVER mentioning that it was going to cost me week's worth of groceries. Overall, i'm so disappointed that someone who calls themselves a "doctor" is able to get away with providing such poor service and still allowed to bill a patient.This office should take full responsibility for Dr. Albrech's shortcomings or consider replacing him with someone who believe in the art of care providing. read more

Less than one star! Horrible experience with Swedish Magnolia receptionist and Swedish in general. I called in to schedule an appointment for a 17 year old who was experiencing shortness of breath and shoulder pain. The receptionist tells me, very rudely, that my daughter is not a patient there because she has not been in for one year and the doctor she saw is no longer there! Firstly, she is 17 and is not sick often so no, she has not been in since 2013. Secondly, she asked if we wanted to establish care there and I told her yes, that our entire family of five currently goes there. Then she changed her tone and was a little nicer but couldn't get her in today or tomorrow. She referred me to the urgent care center at Lake Union. I phoned there and was on hold for 20 minutes before I hung up. I then called Swedish Queen Anne, they couldn't get her in and transferred us back to urgent care at Lake Union and again, was on hold for 15 minutes before hanging up. Next, I called Swedish in Ballard and never had a person answer the phone, was on hold for another 15 minutes before hanging up! I ended up calling UW Physicians and received wonderful service on the phone which resulted in us going to UW urgent care and had a great experience there! Our next trip was to the ER where we spent the entire day. The ER doctor tried to call the results in to Swedish Magnolia and said that Swedish Magnolia really was not interested in hearing about it because my daughter wasn't a patient there since she hadn't been in for over a year! I transferred my entire family over to Swedish Magnolia with the intent of them being our primary provider after they were too old for the pediatrician. We will not be going back to Swedish Magnolia. (As a side note: The doctors we have seen at Swedish Magnolia have been great - the front desk - AWFUL! This is not the first time they have tried to tell us we are not patients there. We are a healthy family and only go in when sick, which isn't often.) Less than impressed and very disappointing! read more