WARNING: Don't assume they'll accept your insurance, even if you've used it at other Swedish locations. I made that $300 mistake. I have an excellent insurance plan that is accepted at every medical center I've been to, large and small, including, as mentioned, other Swedish locations. So, when I needed to find a new PCP and Dr. Wang had an opening, I scheduled an initial appointment with her without double-checking insurance. This proved to be a waste of a few hundred dollars - ouch - because the whole initial appointment there is just conversation to "establish care," there's no exam, and, due to them being out of network, I can't return for this care established during this expensive 20 minutes. Dr. Wang seemed nice, and the office staff was, too - facilities clean and welcoming, and scheduling was easy. They have lots of openings... read more

I been coming to this location for many years.I saw Dr.Janani Kadambi. The worst experience ever.She was short from the minute she walk in.Being a heart patient and told her before I went in I was going to see a heart specialist.She had me come in and made me feel so bad cause I was not able to go for a echo she suggested after I reminded her I hadn't been seen.I told her I felt I needed to go see a specialist so she check me said you should be ok.Really make me come in to tell me i should of this or that really was not nice.I feel she needs learn a better listen to patients complaints and not say I sould ok when I tell you I feel short of breath and even listening. What a mistake going in to see her. . read more

if I can give 0 starts I will... I have been seeing Dr. Wang for awhile ignoring the reviews. Doctor Wang is still my primary doctor for a while and I recently had the worst time seeing her 2 weeks ago for stomach pain, back pain and others.., I did not receive an appropriate care. It has been the 3rd time she has told me on my visits "She does not how to help me" my urinary tests showed I did not have a UTI infection but my urine showed blood . For 3 times it was crazy to hear that my primary care did not know how to help me! and did not even send me to have other exams. I still feeling sick so I went o emergency room where I had a CT exam and it showed that the blood in my urine was a really bad kidney infection... So I tried to switch primary care and the care team of the doctor I asked for said "the doctor declined accepting you as a new patient". The care team for my primary doctor insisted why I wanted to switch providers... I just said we were not a good match... *And I do not show my real name you know already why... read more

This is my first visit to this location as I am new to the area the check in process was smooth and efficient the staff was kind and smile a lot which is always appreciated I really enjoyed meeting my new primary care provider it's always a risk picking someone by their picture but everyone was very friendly and I look forward to utilizing this facility for my primary care provider read more

Swedish Physicians-Pine Lake - Family Practice Near Me - Sammamish, Washington

Been coming here for over 15 years and have been very happy with the care I have received. The first doctor I saw retired, then I started seeing Dr David Pong, MD. He is very through and caring. Would definitely recommend Dr Pong read more

Swedish Physicians-Pine Lake - Family Practice Near Me - Sammamish, Washington

The staff were very helpful and pleasant. We went there for travel vaccine and the process took 2 hrs! Alot of waiting! My son ended up not going to his afternoons class. read more

Dr Duramo is outstanding. He is the only reason why my family continues with this clinic and the only reason why this clinic is getting more than one star. The admin staff behave as passive aggressive gatekeepers and conduct themselves as though they're actually a dr or medical professional when taking calls, scheduling appts or interacting w us when we check in. They are the worst. read more

I've been trying to figure out if there is something I'm missing based on all the 1 star reviews however my experiences have been good here. Have been going here in my early tweens, and still continue to go here. It's usually very easy to make an appointment, etc. My only request is that they were open during the weekends as some people need to call or be seen. The issaquah highlands location is closed on the weekends too so it's really a bummer. read more

BAD Experience with SWEDISH Pine Lake WA 98075, they provide total wrong information when we called before doctor visit, after doctor visit they sent big amount of bill and their response is very poor. My wife had very bad experience here, as per my insurance i'm supposed to get zero amount for annual check-up, but here they charged $50, we have checked 2 to 3 time before visit doctor, during visit time and they told its ZERO amount, but finally they charged $50. Normally as per my insurance we get ZERO amount for annual checks. I don't want to give even 1 star to SWEDISH Pine Lake Primary Care, since there is no option to submit my experience without 1 Start that is the reason i'm giving 1 star, I'll request Google to arrange 0 star option and I'm going to post this in all Social Media Channels, So that people will get awareness and not choose these kind of poor options. I'm very very UNHAPPY :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( read more

Office staff, nurses, and doctors were very knowledgeable, polite, and understanding. Highly recommended this medical group.

My only two interactions with this clinic were over the phone, and that was enough for me to decide I'd never go there. The employee I spoke with the second time I called was so passive aggressive and had an attitude for no reason. She started talking over me and made me repeat information multiple times. Having worked in customer service, I try to be super nice to customer service workers because I can empathize, but wow... This was my first experience with a civilian health clinic, and it was absolutely awful. I recently moved to the area and thought it'd be more convenient to see a doctor up here instead of JBLM. However, I would rather drive an hour and a half to get better care. read more

I've been coming here for years and I love it. Staff is always super nice and my doctor is great. I never wait more than 15 minutes and they've been great. I would definitely recommend read more

Too bad triple 0 isn't an option. Their best doctors got the heck out of there and what left appears to be a bunch of medical school dropouts. Unfortunate because it used to be a good neighborhood clinic. read more

Dr. Qiao is delightful and always lends a caring ear/has plenty of time for her patients. The front desk has always been a little rough around the edges. Painfully I've heard patients be treated as dummies at the front desk when checking in and have actually jumped up to bridge the gap more than once with clearly a hard of hearing gentleman and young girl who was made to feel less than adequate trying to pay a co-pay with cash. Arrrgh, so tough to hear from afar/see when folks clearly are not at their most healthy and are seeking help, not discipline. Today I was told I was 15 minutes late to my 8:30am appt. I assured the receptionist of my 8:45am appt made online the previously day and she told me i was mistaking that it was for 8:30am. Yesterday there were only two appts available with my care provider: 8am and 8:45am. I was ecstatic to get in so quickly as a diagnostic scrip was needed in order to schedule a mammogram as I had found the dreadful lump in my breast. My emotions got the best of me, I excused myself to use the restroom and said I'd call to reschedule when i got home. On my way out, receptionist said to hold on and she would try to work me in. I don't know if that was b/c she realized their mistake but I'm gonna assume it was b/c she got into healthcare as she truly DOES want to help. Either way, when I returned home and verified that my appt was indeed for the time I had thought it was - 8:45am today, i saw a "reply" from a Stacey that she was moving my appt up 15 minutes to give me more time. So kind if I would have received the MYCHART message, even would have been better to receive a phone call or make a note in the chart "Was not able to confirm w/patient that I am moving her appt up 15 minutes thus there's a big possibility (if she doesn't look at her MYCHART messages daily) that she may be here at 8:45am as that IS the appt she booked and we confirmed. As I'm a big believer in "A complaint is the biggest gift" book, am sharing my experience with the hope that Swedish is constantly working on their service as well as their service recovery system. Here's to Swedish Pine Lake's "Get Well" plan. read more

I saw Dr. Janani Kidambi about a week ago. This was the absolute worst experience I've ever had a doctors office. The receptionist and MA both treated me very rudely because of an error on their end where they booked my appointment as an annual when that is not what I was there for. The doctor saw me for five minutes, she was very insensitive and didn't look at my medical history. She didn't listen when I said I had already had the blood test and it was normal and pressured me to have it again (a $150 cost to me). She left the room and I was taken to an area to get my lab test done by another MA. While I was waiting to get the test done I could actively hear the phlebotomists and MAs discussing me in a very unprofessional way saying rude and hurtful things. This was the absolute worst doctors office experience I've ever had. I will not be coming back and I will not be referring anyone to Swedish Pine Lake. read more

My wife went here for the first time as she was losing weight probably due to thyroid issues. Her case is well established and there is nothing much to discuss. Neither it requires a specialist. They charged us pretty high amount $430 for a 45 min session. The doctor just talked to my wife and nothing more. she was prescribed vitamin tablets after the blood result. When i called the Swedish center in pine lake, the assistant told that it may be because she is a new patient . I wish they inform about such charges earlier. I did not get any convincing response why the charge is pretty high. I am waiting for them to lower the bill amount. Overall, it is highly priced for the service provided read more

My first time making a review (as I never feel the need to do so). first off, it takes so long for me to get a hold of my PCP or her nurse; their response is that they will call me back (they mostly never do, I always seem to call them) or that she has left for the day or that she is out on vacation. Second, I had requested some blood work orders be put in, it was placed the next day after I called again. Third, I walked into the Pine Lake Swedish and the front desk lady seemed annoyed (sorry but I was told I can just go in). Finally, the lab person was nice but wasn't able to accommodate me with the situation I was in, even after calling my PCP and confirming that she would shortly change the orders. WASTED TIME! :( I am DEFIANTLY never going back. read more

This review is for Swedish Pine Lake clinic. I generally have nothing but praise for Swedish Highlands location and with change of our insurance, I decided to select a physician from pine lake clinic to be my PCP and made an appointment. To make the long story short, on the day of the appointment, I received a call from the Pine lake office and was asked to move up my appointment (5:20 pm) to an earlier time (4:30pm). I agreed to move it up but did say that I would most likely arrive late, which the receptionist seemed fine with. And when I arrived (late), the front desk personnel said I need to be rescheduled bc 'they all left.' The clinic office hours are 7:30 am - 6 pm. It was only 4:45 pm when 'they all left'! And the reschedule date they offered was not even the next day or two but the following week. It seems like the physicians at Pine Lake rather reschedule at their patiences expense and jam out of their office before closing time. Awful. read more

This place is a joke. Almost impossible to get appointment for a physical and once you do - you wish you did not. Maybe our doctors just had a bad day but I expected a lot more. Since we only go once a year ( thank God ), I thought a physical would be more than height/weight/temperature. Felt rushed through the whole thing. With shots and examination we were out of the door in less than 6 minutes. I'm sure a little more time could have been spent on the examination instead of asking all these questions regarding the living circumstances. read more

I went in for my annual physical exam with Dr. Pong. I believe he is a good doctor. As part of the exam he asked me how everything was and I mentioned one issue which we discussed for maybe two minutes. He ordered a prescription for me. A few weeks later I received my bill in the mail. I was charged $30 for an office visit even though physicals are preventative (no copay for preventative). The reason was due to the two minute conversation and prescription. $30 isn't a huge thing but I find this to be another case of Swedish's questionable billing practices driving up cost. My insurer had to pay the majority of this "extra" visit. I disputed the bill with Swedish and they conducted a "review" which said that it was charged appropriately. My next step is contacting my insurer to see if they care to dispute it. I encourage you to avoid Swedish until they truly start charging in an ethical manner. read more

Prescriptions are not called in or filled in a timely manner compared with other physicians. Have to make separate appointments for each medical problem. read more