A year ago, I sold my house and moved from my lifetime, and much beloved, suburbs on the OTP…read morenorthside of Atlanta, to get married and settle in with my new bride down here in Newnan. I had to find a whole new network of service suppliers, including dry cleaners, a pharmacy, a barber, an insurance agent, a mechanic, a "go-to" place for casual dining, and doctors. My wife has mild COPD and, in my estimation, was not receiving quality care from her pulmonologist, so I googled up a cross-section of pulmonologists, and dug into their competence and patient feedback. Dr. Patel shone brightly at the very top (4.9 out of 5 stars) of patents' ratings. We've seen him for 3 visits now, and I've gotten to the point that I look forward to seeing him.His affable nature and pure knowledge are a 5 star rating from us.

If your doctor refers you to Alabama Sleep Therapy, do yourself a favor and request an alternate…read morerecommendation. Over the past two months, I've reached out at least eight times -- not once have they initiated a call back. I've spoken with each of their front desk staff (A, L, and Z), and every interaction has been me chasing them rather than them following through. The pattern is always the same: * "We'll call you back in 10 minutes" -- never happens. * "Please hold one sec" -- left on hold indefinitely. * "We're having an issue" -- but nothing gets resolved and no one follows up. The only thing they've provided is an initial questionnaire (two months ago). Beyond that? Silence. No communication, no resolution, no progress. With so many providers that value customer care, this level of service is unacceptable. In my experience, this is not a company that values patients' time, health, or well-being. Edit: After posting this review, their director (T) called me within an hour. I appreciate the outreach, but it was too little, too late. If this is how potential patients are treated at the start, I have no confidence in how results and feedback would be handled later.

I was referred to this place by my primary doctor. Before starting, I asked someone at the…read moreestablishment about my costs. They requested my insurance information and assured me I had no deductible, and that the only amount I would be responsible for was $154 per visit. This began in February. Fast forward to March, I received a bill stating I owed $750. I contacted Alabama Sleep Therapy first, since they provided the initial quote, and they directed me to Jernigans, claiming they handle billing. After speaking with Jernigans and explaining the situation, they apologized for the misinformation and insisted I had to pay the fee. I then called Alabama Sleep Therapy again to report the issue. They said they needed to review my account and didn't understand why I was being billed $750. They promised to investigate further. It has now been two weeks, and I have not received any follow-up.

Very disappointing outcome with this place. I was referred to University Sleep Disorder Center by…read moreVA ( Veterans Affairs ). VA  in Montgomery is where I've been seen for the last few years for treatment and compliance for my Sleep Apnea. I was needing a NEXUS Letter to show a medical diagnosis for my sleep apnoea and a medical opinion as to the likelihood that it was related to my service in the military. VA will not provided these letters for Veterans and we are forced to get them away from VA. I contacted the Dothan Office on 4/1/26 and they confirmed that they did in fact provide NEXUS Letters as I described. I made an appointment for 4/21/26. My appointment went fine but, seemed to be a bit rushed. I also discovered that they accepted my insurance so, I wanted to start being seen in their office rather than having to continue driving to Montgomery. For the NEXUS Letter, I couldn't use insurance and had to pay $100 for the appointment + $200 for the NEXUS Letter. I paid the $300. I finaly recieved a call from Jewel after making several calls to find out when I would get my letter after being told that it could take up to 10 days. She told me she would have it to me in the next few days and to let her know if anything needed correcting on it after VA sees it.  I received what was title as NEXUS Letter on 5/11/26 but, it was only a Compliance Letter without any medical diagnosis nor medical opinion. This was useless and in NO WAY what VA needed. I attempted to contact Jewel and never got her, I was only able to leave messages for her. I called the Dothan Office and they told me that Jewel had responded and said that no correction would be made and that they would be refunding my money for the NEXUS Letter.  I provided my insurance information and demanded they bill it and refund me my $100 office visit as well. I got a call from billing saying that they were refunding $65 since I had a $35 copay. I told them to return the payment to my insurance company and I'd get a referral from VA so I'd get my $100 back with no copays deducted. I started explaining why and it seemed that the lady was taking notes about my experience. I told her that I would delay my review if this was going to be looked into and I would get a call from management. She assured me that I would. I waited and didn't hear from anyone. 6/16/26 I called again and Garrison had David (Administrator/Partner) call me back. I told him the entire story and he said he'd call me back on the next day or 2 with answers. Today 6/23/26 I called David and got Garrison again that told me David was in a meeting and would have to call me back. David called me and told me that he couldn't help me since I'd already been refunded. I reminded him that I wasnt expecting anything for free and would repay if a real NEXUS Letter was written as VA expected. I'm not sure why that took him 6 more days to figure that out since I'd already told him refunds were being issued. I think maybe just a stall tactic in hopes that I'd cool off after his sweet talk and I'd forget to leave my review. Anyway, I  received the last $100 from them today and I've notified VA of what happened. It seems I'll keep going to Montgomery.