Ian was extremely knowledgeable and helpful. He walked my wife and I through the scan results and…read moremade great recommendations. He made sure we understood the difference between brands and models, and answered the many questions we had. Will definitely be back in the future for more of our running shoe needs!

We really like this store for its excellent selection and staff. Today, Caleb went above and beyond…read morein customer service. Professional evaluation, patient and so so nice. We sure do appreciate him.

Laundry is a fun shop. It is a vintage basketball gear shop. All sorts of basketball jerseys from…read moreall different eras. I love the game of basketball. I played basketball in high school. I was a hardcore Knicks fan in the 90s when Ewing, Starks, and Mason were on the squad with Coach Pat Riley at the helm. Even though I am from NY originally I am now a Warriors fan and live in San Francisco. Besides the cool classic and current basketball Jerseys they had heaps of memorabilia. Kind folks work here and recommend checking them out if you love the game of basketball as much as I do.

Excellent customer service!!Price, selection, employees...great, great, great! Whether you're…read morebuying or selling cool vintage sportswear or calico cut pants, you'll encounter honest professionals here who genuinely appreciate your business and benefit our community. You gotta give!! They make Portland a better place. Give!!! ;)

If you love the outdoors -- or just want to look like you do -- the Columbia Factory Store is a…read moremust-stop. The selection here is fantastic, with everything from jackets and hiking shoes to thermal gear and hats, all at factory outlet prices. I've found deals that beat most online discounts, especially during seasonal sales. The staff deserves a shoutout. They're genuinely helpful, not pushy, and always willing to check stock or help you find the right size. You can tell they actually use the products and know what they're talking about. The store is clean, well-organized, and easy to navigate -- no digging through messy racks like some outlets. The checkout process is quick, and the team keeps the line moving even when it gets busy. Pro tip: Sign up for the Columbia Rewards program. I've scored some extra savings and early access to sales that make it worth it. Overall, this is one of the best outlet shopping experiences in the Portland area. Whether you're gearing up for a hike or just looking for a solid rain jacket (we are in the PNW), Columbia has you covered -- literally! LMAO

This Columbia Outlet store had so many great deals, it was overwhelming…read more I stopped by here yesterday afternoon because I'm in the market for some new winter outerwear. I was specifically hoping to find boots and/or a jacket. On top of having an entire floor full of clearance jackets, they also had about a dozen racks under tents outside of the store. It seemed like they probably had every Columbia jacket that had been made within the past few years. There was also a ton of Mountain Hardware and Sorel. The Mountain Hardware jackets were about 25-50% off, which was still significantly cheaper than REI or anywhere else that I know of. I ended up feeling so overwhelmed by the jacket selection that I decided I needed to do some research, and come back. I ended up leaving with two pairs of snow boots: 1 Columbia, and 1 Sorel. I got both pairs for $55, including tax and a very small roundup for the National Park fund. I've been looking for boots for a couple of weeks, and the cheapest I've found comparable boots anywhere else was anywhere from $69-129. So, I was beyond stoked to find two pairs I liked in the clearance section. They were also having a store wide BOGO half-off sale, which is how the total ended up so low. I didn't have, and have actually never had any of the issues with outlet stores that other people brought up in their reviews. I used to work at the outlets in Folsom. Most of the merchandise isn't damaged or defective-- it's just overstock or barely out of season. The boots that I purchased are honestly of similar quality to brand new boots from DSW. I just got really lucky (and have a seventh sense for when things will be on sale due to all my years of working in retail). Staff was super friendly and helpful. Overall a great experience and I would definitely shop here again.

Swung by today and was helped by two awesome staff members in the store. Was just browsing, but was…read moreso charmed by the friendly service that I ended up looking longer and picked up a couple of shirts. Excited to learn more about the brand! :)

Dropped into this shop to get a hoodie for my son and was helped by a guy named Walter who did a…read moregreat job of making sure that everything went smoothly with my transaction. I had experienced a glitch on the online shop and he generously made up for that when I came to the store in person. Definitely returning here! Merchandise looks awesome and the vibe is very mellow. Much appreciation for top customer service!

I went looking for one of those foldable duffel bags that Columbia used to have available by the…read moreregister. I didn't see them so I wandered over to the backpack section and Owen came by and was so helpful. We looked at a number of bags and he was so kind to empty one. I was able to play with it to determine if it was going to fit my needs. In the end, it wasn't going to work. While I didn't buy anything during my visit, Owen was outstanding. Looking forward to coming back and checking out the winter wear as we head into Spring.

Worst ever experience! Order was significantly delayed, after called the customer service, the…read morerepresentative told me to contact the delivery directly, and said that I should blame the weather , prey the God and blame myself for choosing Columbia sports wear, and refused my refund request.

It's a factory outlet, so don't expect a giant store, fancy displays, a deep selection or dozens of…read moreemployees running around like at the flagship employee store in Beaverton. Then again, it IS a factory outlet, and I've found some pretty smoking deals here -- markdowns far greater than the employee store.... If i'm patient. Of course that comes with a pretty big caveat; the stuff here isn't the latest, greatest or flashiest. So yea, a factory outlet.

Always good deals!! There is such a large selection of women's clothing. I haven't really gone to…read moreexplore the rest of the store yet because I've always had limited time when I am there. Shout out to Thelma, who is also super helpful and awesome !

I was lucky enough to get a tour of this Columbia Sportswear distribution center the other night,…read moreand it was super amazing! I am a Supply & Logistics Management business major over at Portland State and one of my 400 level courses is the reason I got to tour this facility. I don't believe it is open to the public. Any supply chain dork would love a look into how a large company like Columbia Sportswear gets their product distributed out to all their many customers. The warehouse is HUGE! If you count both the floor space as well as the different mezzanine levels overhead there is 1.5 million square footage. There are conveyors carrying product from one department to another and other conveyors that weigh boxes in a split second. They have a crazy cool scanner system that knows when to sticker boxes and when not to. The staff members were great and I appreciate that they were willing to give up some of their time to show us around. Hopefully one day I will be luck enough to work for such a cool company.

Outdoor gear junkie? Columbia takes their warranties seriously!…read more **Review for luggage and backpacks: I bought two rolling backpacks online (Ridge Runner C1204-407), in 2002ish, when I started doing heavy globe trotting. These were backpacks that you could snap in [the included] smaller day-packs, and just roll everything with one hand. I'd wear one on my back, roll the other, then detach a day-pack for carry-on. Or, just strap them all together to create one unit. I had it down! Til this day I have yet to see a bag engineered so brilliantly. So, you could imagine how upset I was after 10 years, when the handle on one broke and the other bag began to rip. THE COMPLAINT I had thrown $$$$ down on these bags because they came with a lifetime warranty. I was so scared that Columbia wouldn't be able to fix them, that I just kept using them - causing further damage. When I booked my last international trip, I called Columbia and they promised to take care of me by either fixing my bags or replacing them with similar items. I just needed to pack them up and enclose a letter detailing my concerns. Letters of complaint - pshhh never a problem. THE SOLUTION After two weeks, I was connected with Ben (I think). He explained that while my bags were amazing, they were no longer in production. However, he offered to help me select new bags for the retail price; and when that wasn't enough to cover the overall functionality that I'd become accustomed to, they let me go a little over budget so I could feel good about my replacements. JUSTIFIED LOYALTY - SCIENCE & CAPACITY They did the math - that's hot! I returned two rolling backpacks that functioned like luggage/hiking packs, and two small daypacks (set). In exchange, I received a (1) lightweight backpacking backpack with rain cover and ergonomic back frame (trail grinder 40L) (2) a small rolling duffel for carry-on and (3) and their largest xl rolling duffel bag. It took us an hour to figure it how many liters I was used to carrying at once, and how I could get the same capacity, versatility, and desired look - given their current stock. I don't think it would have taken most people this long, but I'm an overly conscious consumer who researches everything. In retrospect, I should have jotted down Ben's suggestions then called back, but he labored through with me - much appreciated. SCORE The added bonus: the new design of my new backpack meets carry-on restrictions [to date], because they got rid of the bulk. This means that ole girl [hopefully] never has to check her bag again - unless she wants to! The bag just rolls into position in the overhead bin. It is so lightweight in design that I don't even travel with the roller bags. OK, kinda lying because it depends on the trip - at times I will check the small rolling duffel with books or shoes. However, most of the time, this former bag lady only carries one bag. A+ for making me a more efficient traveler. BOTTOM LINE My initial investment in Columbia paid off. When it comes to bags, they have a customer for life in me! NOTES: They have a cute little store at PDX airport. The staff is awesome - truly love their own gear. You can go in here and geek out over everything Columbia including socks and blankies without judgment - they love it too.

Not a great experience due to a pricing issue. The under garment was marked down to $4.87 with a…read moreblack pen, however, it rang up as regular price. Then the guy said that markdowns are not marked off by pen. Then I told him that there were 2 of the same things marked the same way. I went to the shelf and showed him the other 2 items with the same pricing. He consulted with his coworker and decided to call the store manager. The manager said no and it would still need to be at regular price. I've never had this happen. Usually when there is a price difference and you find others with the same price, they honor the marked price. It was an unpleasant experience and probably need to revamp their policies to honor prices that are marked, especially if there are others with the same markdown price!

I remember when Nordstrom was the epitome of customer service, even was mentionedin my business…read moreclass 25 years ago. Those days are long gone!!! Had 1 pair of shoes left and they were online for $15 cheaper, but wouldn't give me that price in the store. I get it, the color was slightly different, but only one color was listed online. But it's the last one, no box, should be on clearance anyway. Disappointing bc in my mind, Nordstrom was still a customer service beacon... Guess Costco is the last one standing