We are a family that loves ice cream and when my oldest granddaughter spotted this place, we knew…read morewe would be stopping in. We arrived at 9:30 p.m. and it was super busy with no parking close. We decided to order and take them back to eat at our resort. The staff was friendly and very efficient. As busy as they were, they kept the lines moving quite smoothly and it didn't take too long to get our order. I have been to another location, that was not busy at the time, and it took twice as long to get our order. It is more expensive than many other places, but you also get a cool souvenir mason jar and all the fun toppings/extras. Out of the four of us, only the oldest granddaughter (she's 12) ate the entire thing in one sitting. We ordered a Short & Sweet, They Do Exist , and two of the Gatlinburg specials - Meet Me in the Mountains.

Food: 10/10 Service: 10/10…read moreAmbiance: 10/10 Took a bit to order and a bit longer to get it, but our deserts were amazing! We ordered a lemon and blueberry milkshake, and a chocolate chip cookie sandwich. We dropped the cheese cake off of the lemon milkshake and they were kind enough to replace it . Date Visited: 07/14/26

I wish I had taken a picture of what we ordered. The ice cream was so smooth and full of flavor…read more The folks taking care of us were so friendly and seemed to enjoy their work. Limited seating but it was a neat place. Oh, the toppings are unlimited. Maybe next time we'll have a photo of what we ordered.

Just my opinion, but this concept is confusing; the product is weird, and the price is so expensive…read moreas to feel tourist trap-predatory. I don't want to pay a 100 percent mark-up for someone to roll up my ice cream and throw some sprinkles on it. Not a fan. To end on a good note, the business seemed clean and sanitary.

Long line. Slow service…read more Not much custard for the price. Didn't have any chocolate.

Extremely fast service. Perfect price, amazing ice cream tasted great. No issues. Kinda crazy to…read moreget out of cause of the intersection

Andy's felt like the place to be but their business model is a hot mess. It was a Thursday night…read moreand it was boomin'. Hit day, time for a tasty treat. The problem... you place your order with 1 of two hard working folks. But the people in the back are making things with almost no rhyme or reason. My butter pecan custard came up and I was 3/4's of the way done when I had to approach the windows to remind them of my daughter's birthday shake. The cashier had to re-order the shake and it was then made. But no names on order or names on cups. Just a bad system that left their employees just yelling items and hoping people would answer. Customers were getting agitated left and right. The custard- tasty. Loved the pecans!

The Boot Daddy was great! My husband loved the Snow Monster! And my daughter loved her cone! The…read moreguy at the counter didn't charge us properly and shorted her a scoop, but it was fine. The area is right by a road so it is very loud at times. However they have games while you wait so it was family friendly. We wound up going twice!! Will revisit when we come back!

Wow. This was delicious. The ice is so smooth in texture and as you swallow it, it just melts in…read moreyour mouth. In Chicago you can see ice chips and you can chew it. This one is so amazing. The mango was very tasty. Not too sweet. It wasn't too crowded on both days that we went. It was nice dessert after doing the coaster rides. This place is a keeper. The first day we went, there was only one employee. The second time there was 3. The place is cute and with simple decorations. There are a couple tables. But it's not a place you can just sit and enjoy. But that's ok.

My family loves to get Rita's Italian Ice when we visit Philadelphia. Once we saw that they opened…read morea location in Pigeon Forge we had to visit. It sure did not disappoint. We tried a bunch on different flavors that were delicious, but in end went with the fam favorite, mongo. We bought the silicone cup with icy for $13. Well worth the icy and pigeon forge souvenir.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

We went here because we wanted something sweet and boy does this place deliver a good sweet…read moretreat!!! You can customize your own cinnamon roll or choose one of their concoctions! They were delicious! The little girls the work there were really sweet! We didn't have to wait long! Just a little shop on a strip mall on Teaster Lane! They do have tables if you want to eat there!

Why isn't this in my city!!!…read more Abby assisted us with our order and was also kind enough to give us complimentary water. We waited about 8 mins for freshly cooked buns. Once our order was up we were excited to dive in. It's helpful to know as published on their site that: All of our ingredients are 100% vegan including the sugar (our sugar is not filtered with bone char like most commercial sugars). All ingredients are posted on their site. The frosting is extremely tasteful and generously applied. My cinnamon roll, Mamaw's Pecan Pie and my mom's, Caramel Apple Pie Roll. Each bite was heaven! The sweetness was balanced with all the other toppings we had and not too sweet. I wish I could've taken some to go or even tried their cookie dough! More Please!

I was in town and wanted to walk the strip and get some ice cream. I saw this cute place and…read moredecided to stop and grab some chocolate and coffee icecream. It wasn't half bad. Not much to review here.

The food was amazing! I loved the fudge smell…read more.. The service is never better! Totally recommend.