Dr's and nurses are great. Office staff SUCKS and getting thru to anyone there is a NIGHTMARE. Once you do get someone on the phone they are RUDE. If you need something simple, need to ask a question, want records, a camp form, etc and it's not readily available in the app or the portal, just forget it. read more

From scheduling our new patient well check, to checking in and being taken back 15 mins early and then having our appt with Katie Ellis - our experience has been great. We felt our quality of care was top notch. read more

They are only getting one star because I can't leave a zero! The call system is terrible then they have a texting system that's terrible too! They don't know how to use it or it's AI generated so the last person that picked it up the next person won't see the message so that way you have to send it again and again then you call the and then they you straight to a voicemail and then the nurses that callback they don't leave a detailed voicemail so then you gotta go through this all over again for hours just to get a answer from first thing at 8 AM in the morning!! it's no wonder they have the worst reviews!! they need to do better and pick up a better texting system and get a much better call center!!! if I had a sick child and I had to go through all this with this doctors office I would rather go to the ER or urgent care!! also when you're trying to get a form filled out or any kind of information they also do not know and you get two different answers from the text and from the nurse. DO BETTER!!! what's worse you can't even call to speak to a manager because they are magically unavailable. and if you have a problem to address with them, they never address it with you or follow up! We love the doctors care there but we cannot even get in or get questions answered before we go see the doctor. That is a huge issue that has not gone away. It's getting worse. read more

The reason for the 2 stars is appointment availability. This practice has a host of medical professionals and staff. However you cannot speak with anyone over the phone no matter what option you select. We've been coming here for a year. Not once has anything behind the counter been prescribed for our sick child. Every visit turned out to be a viral infection that would have to "run its course "I'm starting to question their moral integrity, and professionalism of the institution. Maybe I deceived myself into thinking this clinic was in business to help sick children, instead of only consisting of wellness checks read more

My husband and I initially chose Sweetgrass for our child because of the location and supposedly good reviews of the doctors there. Unfortunately, our experience during the entirety of our business with Sweetgrass (2+ years) has been awful, to say the least. While there are a few good nurses there, it is clear that the practice is built around making money and not caring for children. Aside from our initial visit after our child was born, we have always had to wait at least 30 minutes past the appointment start time in order to be seen by the initial nurse. Then, there is an additional wait time to see the doctor. This has happened at every visit without fail. While wait times happen, they should never be this long and are made even worse by the doctor's rushed attitude while in the room. Visits with our child's doctor (Dr. Cojocaru) felt rushed and ultimately unhelpful. On several occasions, Dr. Cojocaru said she could not check our child's ears for an infection due to earwax build-up. Pediatricians have special tools designed to remove earwax for this reason. Instead of doing that, she simply prescribed antibiotics that were potentially unneeded as she was unable to actually diagnose an ear infection. Unfortunately, is not the worst medical experience we have had with her. When our child was a little over a year old, we brought them in not once but twice to be seen for what we identified as a serious issue. She examined our child and found nothing wrong with them, stating that if the problem got worse to bring them in. We did so, and she still could not identify what the problem was. That same week I took our child to our neighbor, who is a pediatrician, as I was greatly concerned for their well-being. Within 10 minutes, she identified that there was a severe medical issue and that our child needed to be taken to the ER at MUSC immediately. Our child ended up needing emergency surgery and had to spend a night in the hospital. Had our neighbor not accurately diagnosed the problem when she did, our child could have had serious and irreversible medical complications. Even after this experience, we were willing to give Sweetgrass another chance, thinking that this wasn't an experience indicative of their usual care. Our subsequent visits proved this to be wrong, as we were continually met with rushed visits, referrals that we did not ask for, and a general feeling that our child was not being treated as an individual but as part of a mass group. Additionally, we recently received a surprise bill from Sweetgrass. When I contacted them to see what this was for, they explained that we were being charged in addition to our wellness visit with a dual visit fee because I mentioned that our child had a cough during the visit. This information was prompted from me by the nurse who asked if he was experiencing any issues lately. We were also charged for the referrals that the doctor insisted be made that I expressed were unnecessary. Never once was I informed verbally or in writing that this would involve being charged twice for the same rushed visit. When my husband called billing to get more information on the issue, he was met with an automated voice and was never allowed to speak to a real person. With all these negative experiences piling on, and the continued feeling that we are not being treated as individuals but as an easy way to make money, my family is taking our business elsewhere. While there are certainly a few good people in this practice, the overall care falls incredibly short of what we should expect for our children. read more

I WAS pleased with Sweetgrass Pediatrics in the beginning. Now, I seem to have nothing but trouble with them. I first scheduled my children's back to school appointment for Thursday (day of tropical storm) I NEVER received a call from them to reschedule at my convince. Then they had they audacity to say all patients have been contact (VERY UNTRUE, I WAS NOT). Then today I need my daughters IMMUNIZATION RECORD (1 SHEET) for school and social security purposes and I'm told "3-5 business days". For this one particular situation for school purposes it shouldve been handled better. It is ok, my 3 children and I will be leaving SWEETGRASS PEDIATRICS and I recommend you do the same.​ read more

Our son got a severe rash while we were on vacation. We searched pediatrics and found this office. We had an appointment in an hour. I was so relieved. I can't rave about this office enough. Everyone was wonderful and we received exceptional care. I highly recommend!! read more