After receiving notice that my provider had left the practice (4 days after they had already left),…read moreI was already considering changing practices. However, an email was recently sent out by their practice to all patients promoting their choice for a politician that self-proclaims to be aligned with our current president's beliefs and values. This sealed the deal for me. As a woman, this was incredibly concerning and I no longer trust this office to handle my care. Regardless of your political affiliation, ethics are ethics.

Highly recommend this office. I live very close and have used them many times and have always…read moregotten the best care. Even when I broke my foot. They have x-ray machines and that's wonderful too. The staff are the nicest people and so are the doctors.

Wouldn't go anywhere else. Friendly staff and very knowledgeable! My entire family visits this…read morepractice on James Island.

I am so happy with the care I received. They were able to find imaging records in their system from…read morean MRI elsewhere this past summer. This access to other providers' records helped Adele determine what action to take. Very professional. I would not hesitate to recommend this place. They are a fine local addition to James Island and I'm delighted they can also serve as my primary care which I may do bc my Roper PCPs keep leaving their practices.

I was on spring break with my son and his girlfriend when his girlfriend got a terrible case of…read morefood poisoning. We were all a bit frantic after a long night of her vomiting and more, I was able to call and schedule an appointment that morning and the person I spoke to was so kind and reassuring. His girlfriend could hardly walk because she was so sick. They went above and beyond to take care of her and deal with our anxiety of worrying about his girlfriend and finding our way there. They don't deal with insurance because they are a small practice, but give you everything you need to file with your insurance company. I was actually shocked that the bill was only $300! We saved hours by not going to the emergency room, got better treatment and just felt very grateful to find this place.

My daughter had flu like symptoms and we were able to see Andrea the next morning at 10:00am. She…read morewas so nice and we tested positive for Flu A. She sent our prescriptions to the nearest pharmacy and my daughter was on the way to recovery in 45 minutes. This is a very unique looking urget care facility and felt very inviting. Thank you Andrea for helping some visitors to Charleston.

I have to say the ladies in this office are true angels. I was in the ER last night and sent home…read morewith no resolve and nothing but chest pain and shortness of breath. I was amazed by the kindness every single one of them showed me. Kimberly even assisted in making sure I was able to get alllll of my prescriptions and called around to make sure she wasn't sending me on a wild goose chase. I told each one of them thank you for the compassion they showed but definitely wanted to come on here and say it too! It's refreshing to see health care professionals that genuinely care and arnt desensitized- thank you again ladies, you were all amazing

Excellent, professional care with friendly professionals. I use them for primary and urgent care as…read moredoes our entire family. I've referred friends and they are always pleased.

After being a patient for years, i called today bc of a chrones flare and was turned away. I was…read moreinformed of a bill from my last colonoscopy of 470. One i was not advised of at the time of srvc or since. When i offered to pay 100 to be seen today, i was told that was not enough. I asked to speak to an ofc man and was told they did not have time tt to me.. obviously uts not about the patient at Palmetto but about the money!

Even though I live within walking distance of the practice--and even if I chose not to walk, I…read morecould easily take an Uber--this office refuses to treat me because I don't have someone to accompany me. Their policy requires that a patient have someone drive them to the appointment, remain in the waiting room for the entire procedure, and then drive them home. This effectively means that anyone without a spouse, family member, or close friend available during weekday business hours is denied care--not for any medical reason, but simply because they are alone. I'm not asking for special treatment; I'm asking not to be excluded from care because of my personal circumstances. Denying a necessary medical procedure to someone based on whether or not they have a companion is discriminatory and deeply unjust.

My son needed some quick medical attention and I decided to Google this location -- I'm so glad I…read moredid! They were able to see us pretty immediately and the staff were all attentive and kind. They got us fixed up and back out the door in under an hour. They were really patient with my grumpy child and even gave him a couple goodies to make him feel better (he loves them btw!). We will definitely return, so glad to have this urgent care as an option now.

I had such a wonderful experience here and truly can't recommend it enough. From the moment I…read morewalked in for my early 7am appointment, everything was smooth and efficient. The gentleman at the front desk who checked me in and took my vitals was friendly, professional, and put me at ease right away. The doctor was equally warm and approachable, taking the time not only to address my concerns but also to explain things thoroughly in a way that was easy to understand. She struck the perfect balance of being knowledgeable, compassionate, and down-to-earth. These qualities are becoming harder to find in healthcare these days. I left feeling listened to, respected, and confident about the next steps. Excellent quality of care from an urgent care facility. This practice is such a valuable addition to John's Island!

Amazing and welcoming staff! They are always super quick as well as thorough with care. Always come…read morehere for minor things like colds and stomach bugs and etc great primary care.

This location is new and it felt new. Super clean, still smelled like paint, etc. However- other…read morethan it being really nice (although incredibly hot inside), there wasn't much to write home about. The front desk lady made me feel like a bother, even though I was the only one in the waiting area. The nurse didn't seem to care about anything I was telling her and the doctor made me feel so rushed. The rooms can barely fit the bed, let alone a patient and a doctor, with a nurse if needed. I received treatment for what I needed but I will likely find a new walk in or go to the ER if an issue were to arise.

Do not utilize their lab services, unless you want to be hit with a huge bill after getting routine…read morebloodwork done. I have had bloodwork done multiple times a year over the last several years and never paid a dime. I went to the lab at this location and was hit with a bill for $500 for standard bloodwork. It is impossible to speak to anyone that can take any real action, and the people you speak to are completely unhelpful. They have all the power because they chose to code the services in a way that resulted in my insurance company not approving and refuse to reevaluate their coding or explain why this standard service was coded differently.

In July 2023, I visited the Roper Hospital to see my father who had recently undergone open-heart…read moresurgery. On the final day of my visit, as I was leaving to catch my flight, I slipped on a large puddle of water on the third floor of the hospital. This fall resulted in a significant bruise on my hip that lasted for several weeks and a head injury from hitting the corner of a wall. The impact caused immediate swelling. Concerned about flying after such an injury, I approached the nurse's station to inquire about the safety of boarding a plane. Unfortunately, no one was willing to assist me, and I was directed to speak with someone in the emergency department. Due to time constraints, I intended to submit a report regarding my fall and the puddle in the hallway. When I requested assistance from the security personnel, I was met with rudeness and informed that they did not handle such reports. Subsequently, I asked the nearby emergency department check-in staff, who kindly offered to find someone who could address my concerns about flying. The emergency department was not busy at the time, so I decided to have my injuries examined. The triage nurse was very helpful and clarified that the security personnel were responsible for filing incident reports. However, when I was seen by another nurse, she exhibited extreme rudeness. Despite explaining my situation, the nurse indicated that while it would likely be safe to fly, liability concerns required a CAT scan, which would take approximately two hours. After confirming with her that if the incident had occurred outside the hospital, she would deem it safe to fly, I chose to decline the CAT scan. My entire experience at the emergency department lasted around 15-20 minutes. Throughout this time, the security personnel and the nurse treated me as if I intended to sue the hospital. I was neither provided discharge papers nor a copy of the incident report. My primary concern was ensuring it was safe to fly, with no intentions of pursuing legal action. Nevertheless, I later received an emergency room bill for $964.80, which I refused to pay given that my injury occurred within the hospital premises. I contacted Melissa Denham, Senior Claims Manager for the hospital, seeking resolution. She informed me that the hospital's insurance does not cover medical payments to settle my emergency room bill. I firmly believe I should not have been billed in the first place as the injury occurred within their facility. My sole intention was to ascertain whether it was safe to fly or if I should reschedule my departure until the swelling subsided. Regrettably, the hospital has now turned the matter over to collections. Reflecting on this incident, it appears that being fair and decent does not yield positive outcomes.