Glitch with concentrator not delivering oxygen. Technician Edward Mills arrived shortly, diagnosed…read morethe problem and fixed it. He was professional and courteous.

I called them up to get an oxygen concentrator for a vacation. She told me to be in on July 3rd…read more Guess what? They were closed. They could have told me! So now I have to take my big clumsy 30 pounder on vacation with me. I feel like crying.

I've been going here for years. They are always very friendly and I almost never have to wait to…read morebe seen. I never feel like just another number. A nice refreshing change from the large practices in the area.

From the owner: We Believe Life Is All About Your Visionread more

Blake Connell was a good listener and interested in helping us with all our medical concerns. We…read morefelt like we were the only folks in the store! We purchased several items and the largest was delivered in a day!

As a county social worker, I call this particular establishment on a weekly if not daily basis with…read morequestions and needs related to my clients. Both Ashley and Tracy are always super friendly and eager to help. It is a breath of fresh air to hear such upbeat and helpful customer service reps every time I call. Thanks for all you do Ashley and Tracy, we appreciate you!

Great customer service and huge selection of items. Mom needed a new lift chair ASAP. They had…read moreexactly what we needed and was able to deliver it same day. Thank you all who always provide the assistance my family needs.

I really appreciate all of the help that you have given me since July 2025. Your store has more…read moreitems in stock (supplemental oxygen equipment/supplies and ostomy supplies) than the store that I frequent back home in Virginia Beach! Thank you for the advice/product suggestions and the warm wishes. I will be returning regularly to Durham for medical appointments at Duke and look forward to seeing you again. Once again, thank you!

I need a shower chair my name is Timmy Oxendine can you help me please i stay in Rowland r you open…read moretomorrow is Saturday is you going to be open call me at 9102586370

We have used Family Medical Supply for CPAP Machine, class, supplies and HELP. Ms. Kay and Mr. Ed…read moreare so incredibly knowledgeable. They take as long as needed to get the problem solved and never make you feel as if it was your problem. Excellent group to work with!! I encourage anyone looking for medical supplies or Cpap to go to Family Medical Supply. You won't regret it!

A technician just came to my house to pick up my five full tanks of oxygen and my oxygen…read moreconcentrator upon him entering the home , I asked him to take his shoes off , because that's is what's required to enter our home?He refused, he had me bring all 5 tanks and the concentrator to him by the front door needless to say, I had just got home from cataract surgery to where I wasn't supposed to lift over 20 pounds.And I was very lightheaded and dizzy due to the anesthesia, nor did he care his name was Chris Dailey. And has attitude had to be the worst of customer service.I have seen in years. And since I return these things a month in advance.I should get this month's service refunded in a letter of an apology from the company would be nice and a little more training for mister dailey.

my name, Douglas Williams my service at family medical supplies worst ever I had to wait an hour…read moreto get a a knee scooter which the Khel representative that me had the worst personality ever scooter that I had to come back to pick up for the second time, got it home and the brace on the scooter does not work called and reported it. This is a total liability issue. I will be back on Monday, February 22 to pick up a the brakes book on it which should have been checked before distribute out. I have notified my doctor. I also scanned make sure not sent out to someone like a senior citizen that could injured their self bad. Phone number 1313-550-6882. I hope no one ever experience the service I receive from family medical supplies.

Mr. Ryan is an honest, intelligent and hard working American that speaks clear and fluent English…read more This is important to me, I am older myself and I have moderate hearing loss. I hightly recommend his services. Edward Fey

Bill Ryan from American Mobility was able to install a Stannah stairlift for us on very short…read morenotice. Quality product, expert installation, and reasonable price. Bill basically did exactly what he said he would. Highly recommended.