The first time I used Serenity was when I had eye surgery last year. They did a great job getting…read moreme to the surgery and the follow-up care. Always on time. Never rude or impatient. But now, when I need their help for another surgical procedure, they refuse to answer their phone. They refuse to return calls. They don't answer my text or email. They have ghosted me. I have no idea why. No explanation. Nothing. I thought maybe they went out of business but they are still all over the web and have reviews from people this month. It makes me angry. Very angry. Update (about an hour after posting the above): Travis called to apologize and explain that he has been busy attending to the birth of his pre-mature daughter and a staffing issue. I understand that he is busy with some very important issues. But, that doesn't mean he can ignore his ringing phone, ignore voice mail messages, or ignore a text message and expect clients to be happy about it. Here's what I did in similar situations during a very long professional career: 1. Be prepared to answer the phone whenever it rings. Calls are automatically forward to your cell phone so this is not impossible. Just step aside and answer the call. Everybody will understand. 2. If you miss a call, make sure your VM greeting explains when you will be able to call back. Then be sure to schedule a time when calls can be returned. You might need to schedule more than one time per day. 3. Reply to text messages as soon as they are noticed. "Just got your text, calling back now." or "Will call back in xx minutes." 4. Always answer calls, texts, or emails the same day that you received them. Never let them go unanswered. Never leave your clients wondering if you are still in business. This is the sort of commitment that a professional career demands. I already gave Travis three opportunities to do the right thing (two calls, and a text). He only found the time to reply after I posted this negative review and sent him a strongly worded email. And, another service has been booked. So, I am not inclined to remove or change my rating. I did say that I will consider using his service next time. This time will be a lesson learned the hard way.

Very friendly very helpful Chelsey my driver has always been great I would recommend this driver…read moreand company to everyone

We have used On the Go Transportation several times for wheelchair transport of my husband to his…read more3x/ week dialysis treatments. Charles and his drivers, Dennis and Steve were reliably always on-time and very friendly and courteous. They went out of their way to ensure my husband was comfortable and safely secured in his wheelchair. I'd recommend them to anyone needing non-emergency medical transport. D&J Larsen

On the Go transportation is always so great to patients! I love using them for patient discharges…read moreand appointments.

Great facility and ramp service crew. The customer service of the women at the front counter is…read moreabsolutely terrible. We'll be using other services going forward.

Beautiful facility, clean and friendly. Was greeted courteously and professionally by the excellent…read morefront desk staff - a special shout out to Ammon and Kaydence - thank you for all you did!

Girlfriend's flight was delayed 10 minutes coming into Boise due to weather. Called and let the…read moremanager know what the situation was in advance. Regardless, they did not hold the shuttle an extra 10 minutes and left my girlfriend stranded in Boise. I had to drive down from Sun Valley to pick her up in the middle of the night because she was not comfortable driving in a snow storm. COMPLETE DISASTER!!! After all that, the company also refused a refund. I'm guessing 99% of the company's business comes directly from airline travellers. To me, this is similar to if your flight was delayed 10 minutes and your connecting flight just abandoned you at the airport. Absolutely unexcusable. Shame on them for running such a poor business. I have also heard from people that weren't abandoned at the airport that that the busses are FREEZING cold in the winter and completely miserable 3 hour journey. I am going to be travelling to Sun Valley every year for the next 30 years (hopefully) and I will recommend every person I come accross to avoid this disaster on wheels.

Watch out for these folks. They charge $69 each way per person to get from Boise to Sun Valley and…read morethey will not refund your money even if your airline schedule changes. I made reservations with this company for late January 2015 in September. My United flight was scheduled to arrive at 3:04 pm and the bus leaves at 3:30 pm. It was impossible for me to arrive any earlier from where I live on the East Coast. Wouldn't you know it, a week after I make all reservations, United notifies me that the flight will now arrive at 3:50. I notify Sun Valley Express and this unethical company will keep my $138 dollars. I understand that they may not want to refund money if a customer changes their mind, but this was beyond my control. This is my first trip to Sun Valley and if I ever return, this experience will color my memories. I doubt if I'll be able to return within a year to use that bus ticket but any future trips I'll arrange for a one-way car rental for about $30. I know I can count on the car rental companies unlike Sun Valley Express, a company that puts its own considerations ahead of its customers. Here is an update. Once I informed the company of my Yelp review here is their reply. I will note that their website is clear that no refunds will be made and unused tickets can be used up to a year after purchase. It seems however that based on their reply to me they may allow a customer to redeem their ticket after a year passes. Will it be available to me after two years? Three? There is no guarantee of this. In addition, watch out.... If you complain on social media they will refuse to serve you ... After they have met their original obligation, of course. Here is their reply: Hi Karen, It's a shame that you did not write this accurately and truthfully with full facts. I have noted this in your account. As stated before, you tickets are available for your future use. We honor our agreements. Other than the use of those paid tickets, we will refuse to do business with you in the future.

Chris was amazing! Picked up all 16 of us to drive to a graduation, lovely drive to dinner and…read moretreated us and our grads with sparkling water and apple seltzers. I promise you, you will have a better time!

I feel completely awful, because I intended to leave this review a whole 4 1/2 months ago when I…read moreused this service, and it completely slipped my mind (the wine might have had something to do with it). I used Les Bois Limousine for my 30th birthday party, and it was so above and beyond my expectations in every way. Chris was an absolute delight to work with, and honestly a lot of fun to have along for the ride. He was very thorough and prompt in communication and SO accommodating. First off, I did a bit of research on limo companies in the area, and this one had nothing but glowing reviews and the price was the best for the duration we'd be using it. The morning of my party, I got a call from Chris saying there was a potential mechanical problem in the limo we were supposed to take. But before I could panic, he let me know he was upgrading us to the nicer, larger limo, at no extra cost. Obviously this isn't something anyone should expect, but it was so nice that not only did he make it right, he went so far above and beyond. And it was fun to get to invite a few extra last minute guests! We decided to do winery tours around the snake river valley and it was absolutely the best day. Chris provided us with a giant bottle of champagne for the ride. Which paired nicely with the other 10 or 11 bottles we had he allowed us to bring snacks in the limo, and provided ice and glasses, and allowed us to hook up our own music, which we probably annoyingly took advantage of. Admittedly we were a rowdy bunch and I'm sure we were a lot to herd from place to place and Chris was so patient, and encouraged the party along the whole way. We ended up having so much fun we decided to pay for another hour, which he was so flexible and willing to do. It was the absolute best birthday I've ever had, and I'm just waiting for the next limo worthy occasion, so I can call Chris again! 10/10 would recommend!

My crew of 13 other girls and I had a great time in the white stretch hummer last weekend for a…read morebirthday party! I had a tiny hiccup and the owner Zack promptly resolved. The customer service is the best I've had from a company in a long time! They go above and beyond. The driver was flexible and friendly and the limo was super clean and stocked with champagne, sodas and waters. The sound system was good too, all that was important for our 90s throwback country jam playlist I highly recommend

I booked Showcase's pink Dodge Charger for a concert. Everything about the experience went…read moreseamlessly. Booking was straightforward. The driver contacted me ahead of time by text to introduce herself, provide her contact info, and to ask about chilled champagne and sparkling apple cider. She showed up early. She got us to and from our event safely in rush hour traffic, with snow! She was so wonderful, I actually gave her a hug when she dropped us off. The limo was immaculate, inside and out. Having rented several limos from different companies, I was impressed with how pristine the limo was. The interior lighting worked perfectly, no busted buttons or marks on the seats. It looked the way a limo should look. Thank you for the great experience, Showcase! I would recommend Showcase without hesitation.

Excellent service. I reserved a ride from the ski resort to the airport a week in advance and was…read morea little worried the van would not show up. However the driver texted me when he was in his way and when he arrived. He loaded skis and luggage for 5 people into the van and gave us a safe and smooth ride to the airport. It couldn't have gone better. Highly recommended!

I was really impressed good taxi clean I will use it again, really professional and really kindread more

I was flying to Boise from Chicago for business. I called ahead to Boise Limo once I was at the…read moreairport for a ride to my hotel in Eagle. Long story short, my flight was delayed for 5 hours and landed in Boise at midnight. Mike was in contact with me the whole time and was waiting for me when I arrived. He was helpful, courteous, and well dressed! I would recommend using this company for any type of travel or event. Very professional!