I've come into the store twice, once last year and just this last week. Last year I came to pick…read moreup a pair of sandals (Tava's) for a reasonable price. I really appreciate the service I received last year while purchasing my sandals. The woman helping in the shoe department was extremely helpful and friendly, and guided me to the appropriate pair of sandals. It's been a year so she made a positive lasting impression. This year I picked up a hat with good coverage for my son's. Along with some souvenirs, my son wanted to bring home for his friends (Truckee stickers). Besides my positive experience, the store seems to have just about everything from grills, too fishing gear amongst other things that you would carry an Ace Hardware store. They also had a nice varying selection of said categories. At the checkout counter there was a younger girl who welcomed me and ready to answer questions, I bought my hat, and I was on my way. Thanks for the consistency.

This is the best hardware store I have ever been in!…read more Whenever we're in Truckee, we always seem to go in and find something that we need. It's a great store and the employees there are very kind and helpful helpful.

This is the place for all your building material needs! From the moment you walk through the door,…read morethe friendly staff greets you and offers any assistance you may need with a smile. Whether you are a professional builder, or a homeowner in need of direction, the team at Truckee Tahoe lumber is there for you! They stock most every item you can think of, from hardware to lumber and specialty trims. If they don't have it, they will rush order it and assure you can get to building your project in the least amount of time possible. Their contractor sales team works hard to complete orders ahead of schedule, and the yard professionals are efficient and friendly, helping you load up and get back on the road in no time with your materials so you can get to work! They also have a design team, whose years of expertise combined with exquisite taste will make your dream home a reality, and well within your budget!Check out their door shop too. From sales to pre-hanging to direct delivery to your job site, there isn't a door shop like it in the area. This is a family run business, and it shows. After you visit one of their many branches, you'll feel like one of the team.

The best hardware/lumber business in the Tahoe area. We went in there looking for an odd-type…read more10-inch bolt of some kind my husband needed for our deck, and actually found it. We found the guys at the desk very helpful. When I asked for a particular type of large bracket, I thought the guy was messing with me when he said, "Let me take you to our Simpson room." In fact, they have the most impressive "bracket" inventory I have seen. It was, indeed, a Simpson room! Excellent! Nice people, great inventory. We are glad we found this place. We will be going back. I love finding what we need and being treated well in the process! I highly recommend this lumber/hardware place! AND IT'S LOCAL !!!

Title: Unfair Treatment & Community Disappointment at Kings Beach Ace…read more I've been shopping at this Ace Hardware for 6-7 years as a loyal customer. Unfortunately, my experience recently has been nothing short of disappointing, unprofessional, and frankly, humiliating. It began when I returned an item (a Dewalt angle grinder) and was told I couldn't receive my refund in cash because it was over $100. I was told to wait for a check. When I waited to speak to the assistant manager at the back of the store, he informed me we needed to speak with the store manager Shera -- who also happens to be his wife -- about an unspecified issue. Shera had previously made me extremely uncomfortable years ago when she followed me closely around the store while she was still just an employee. It was so unsettling that I had to report it to the store manager at the time. That issue was supposedly resolved. I believe her behavior may have stemmed from an unrelated misunderstanding that occurred over six years ago--long before Shera was even working there. I personally resolved that misunderstanding with the store owner, and we left things on good terms. However, once Shera became the new manager and appointed her husband as assistant manager, the situation shifted. It feels as though old, irrelevant history was used against me, and their personal feelings began interfering with my ability to shop at my local hardware store. I was then told by the assistant manager that I had been watched on camera by him the entire time I was shopping and he believed I was behaving "suspiciously" -- stating things like me picking up an item and putting it down in a different aisle/ location and looking at my phone while shopping. Apparently, those things were "weird" he said followed by me no longer being welcome or allowed to shop at their establishment moving forward. It was apparent, based on personal feelings, they had been trying to find any reason to remove me And were tired of waiting. A employee even once pulled me aside and admitted that every time I entered, staff talked about me over their radios making negative comments and taking turns watching me as I shopped. Now, I have to drive 20+ minutes to another store, and in a small town like Kings Beach, this kind of treatment -- especially with word getting around -- is extremely damaging and embarrassing.

As someone who lives locally I despise going to this store. Since the new owners took over you…read morecan't rent equipment here, they lack a lot of items and just have a ton of Knick- knacks, the customer service is terrible- the staff is a bunch of young incompetent kids, and the manager Shara is so rude, disrespectful, unwelcoming and unprofessional. I'm surprised she hasn't gotten fired for her bad attitude. Trying to do a return, find something they don't have or any issues you basically have she turns on you. I've seen her yell at staff and I literally dread going in there. MoMo is the only one I like dealing with. They also send me coupons in the mail and every time I try to use them they either say it doesn't apply or they don't have the item and won't offer a replacement of similar value. Why send coupons then?! Their prices are also very high. I also don't trust them to mix my paint as I've had them mess up before on it and then won't let me return it even when it's not open. Would not recommend Benjamin Moore. It has not been able to cover existing paint even after multiple coats of primer. Do yourself and favor and go to Sherwin Williams in Truckee and Ace in Incline.

Kinda annoyed. First, I got a quote for a bulk lumber order which was fine, but when I ordered,…read morethey upped the quantities and changed the board lengths. OK - shrug that off. Then delivery came and the lumber was crap. Many warped board and split ends. Called them to get some replacement boards but they ghosted me. Unfortunately, I thought I was ordering from Tahoe Truckee Lumber Company, so it's partially my fault. All in all, deck is done, but it took far longer than I planned, not as nice as I hoped, and I have way too much scrap. I won't make this mistake again. Caveat Emptor.

As a carpenter, doing high-and home construction and remodeling in the area. I like coming to Tahoe…read moreCity Lumber when I'm there near there. They have a great selection of lumber that is high-quality and they tool and hardware store is so convenient and well stocked. They do stock a decent selection of hardwoods as well as your standard Douglas fir, framing lumber.

Had an awesome experience purchasing a Stihl weed wacker from here. I had made up my mind on the…read moreStihl model weed wacker I wanted to purchase, but the nearest Ace hardware that had one in stock was in Carson City. I spoke with Paul in person and he went above and beyond to order the model I was looking for and even better it arrived in 2 days. Plus I would prefer to shop locally in town. Paul, thank you for your exceptional customer service!!

They are super busy but because their that good. My Honda…read moreblower is running great again

I'm currently doing the TRT (Tahoe Rim Trail) and immediately when I started I got bad toe blisters…read moreand had to switch from my beefy Lowa hiking boots to my basic Teva sandals. When I finally reached Tahoe City on Day 7 I was told Alpenglow was the place to go for a shoe upgrade. Not only did I find the perfect pair of Teva hiking sandals, I also got some blister patches. The two guys helping me couldn't have been nicer and I'll definitely be back. I was in and out in 10 mins. You guys are legends, thanks for keeping me on the trail. Tomorrow is Day 9 and I'll be finishing the TRT.

Five big, bright and shiny stars for Alpenglow sports for helping me find and fit new liners for by…read morescarpa t1 telemark ski boots. I was having trouble locating and sizing new liners for these precious boots of mine and a place in Truckee recommended that I talk to Lou at Alpenglow because he really knows how to fit telemark boots. Well, I hustled on over, met Lou and within no time he fit me with a new set of Intuition liners for about 1/4 of what I would have to pay for new boots. Thanks Lou and thank you Alpenglow; I'll be sure to stop in for my gear needs in the future.

This store has an eclectic and diverse variety of furniture. The store is not large but has such an…read moreinteresting variety of items. They did not carry the item we were searching for. There was also a variety of art and paintings here. I hope to go back and look through this store more. The employees were busy with other customers when we were there.

I wasn't impressed with your products. The price points to quality didn't seem to match. I got…read morebetter deals from Restoration Hardware. Wish you better health in the future!

i. bought a dining room table and chairs here years ago and it has served me well.! thought i…read moremight swing by again. and see what they have! will try soon. can't wait. thanks. joanne. .

Always find unique pieces. Staff always Very helpful. Nice atmosphere. Like a second hand store…read morein Paris.

I will start by saying this, Marty the owner is amazing. My husband worked for his company for 50…read moreyears, His boss alway told him take care of the customer. That is why we always gave our business, to Marty's because he did, he is amazing.widewise tonight, he hung up on us! We are not a big account, but we have always been loyal, buying appliances from him for the last 35 ,40 years. We have lived here for 55 years. Hate to say this but, they lost a lot a lot customer tonight.

Called for appliance repair service. The man that answered said I had to call some other repair…read moreservice but his phone kept cutting in and out so he had to repeat information and he did NOT like that. After 3 attempts he screamed a name into the phone but when I called that number, the service is permanently closed. Sorry, but I won't walk into a store that treats people so rudely on a badly working phone and gives out useless information.