We've been attending Big Blue Swim School for almost two months, and it's been a good experience…read more Our kids (infant and toddler) really enjoy their lessons and also seem to be learning a lot. The facility is also fantastic--very clean and playful looking; perfect for kids. I'm still a little unsure of how I feel about the business model. You have to pay for the months' lessons up front, and if for some reason you can't make it, you don't get refunded for any lessons you cancel. The money also doesn't go towards the next month's balance; you simply have to do makeup lessons or lose those funds. For a family like ours that struggled to find a consistent lesson time at all, scheduling makeup lessons has proved tricky, but we do have to miss a lesson once in a while. Not sure what the solution is here. I also came by the facility during business hours to sign my kids up, but the doors were shut and locked, even though they were open? Luckily the staff saw me and opened up the doors to let me in, but had they not, we probably wouldn't have signed up. We wanted to visually look at the facility before committing, so a phone call didn't work for us. Hopefully this feedback proves helpful. We're eagerly looking forward to our next swim lesson!

Kendall did a great job teaching my grandson how to swim, she was attentive and patient with all…read morethe kids! Thank you for the reminder to review and good luck to miss Kendall!

Awful experience for our very new beginner and very shy swimmer. We did the trial lesson and it…read morewent fine. Decided to sign up, and the next lesson was a disaster. We had a different teacher this time because it was different time. This teacher was incompetent and not experienced teaching children starting from knowing nothing, and not being comfortable with swimming. I walked in with my son and took him to his lesson and told the teacher it was only his second leson, he is very beginner, and also super quiet, meaning he probably wouldn't talk to her. I proceeded to go to the parent area after leaving my son with her. Five minutes after saying this, she proceeds to put his face underwater without his consent. My son is not ready for this. He can barely blow bubbles. Last lesson the teacher did not do this. She understood his silence meant he wasn't ready. This should have been in his record that he cannot hold his breath under water, what his last lesson was like, where he is at, etc. At this point my son is screaming crying, since he cannot hold his breath, he breathed in water when he went under by someone he was forced to trust to teach him the survival skill that is swimming. I rush in there to find out what happened. I asked if she got his consent for going under. She said he did not say anything, he did not nod his head yes or no. Meaning he gave no consent since he is extremely shy. She thought him not saying anything was consent! She thought that it would be okay to dunk his head after getting no response and seeing how timid he was! SILENCE IS NOT CONSENT! Total lack of awareness. Obviously he was not ready to go under water. The deck supervisor was there and she was very condescending saying the top of his head wasn't wet. Like that excuses the fact he is coughing up water sobbing! The very top of his head wasn't wet, but he went underwater without knowing how to hold his breath, causing him to breathe in water, and choke. And she tried to excuse that and invalidate what my son is going through. I immediately took him out of there and spoke with a manager. The deck supervisor proceeded to follow me and again argue and make excuses while I spoke with the manager. I had to tell her stop arguing with me- her attitude was completely uncalled for and unprofessional. I demanded I refund for what I had paid and told them to cancel the membership for I would never return. My son is still crying while all this is happening, he cannot calm down until we leave the building. The manager handled it well and refunded our money, and said it shouldn't have happened. I am astounded there is no communication on where a child is at in thier skill level? And no consistency between the first and second class? Why is this teacher using her hands to put my son underwater when he is not ready, while the teacher last week went slow and never did that, only poured a little water on his head with a toy to get him used to the idea? Awful awful experience overall and I'm so sad my son had to go through that. I feel immense guilt I left him with someone who made him feel unsafe and in danger. He has this negative experience on his swim lesson journey so this has set us back on his progress and willingness to continue else where with swim lesssons. Other parents with brand new swimmers need to be aware of the inconsistencies and lack of communication, as well as instructors with very little experience working with children who are nervous and shy, and starting brand new. Also, this instructor was not the one we signed up with too- it was a different name when I signed up. So be prepared for inconsistency in instructors as well.

Non transparent pricing led to me being charged 175 after taking a single class that didn't work…read morewell despite canceling the next day. The manager was very rude saying how my wife and I were telling different stories, pressuring us into taking other classes, not being clear on whether we would get refunded the extra 120, and then literally hanging up on me

We enjoy swimming here. The front desk is always helpful. The facility is always clean.read more

I love my neighborhood and want to love this place... but it feels gross to take my kids swimming…read morehere. I do not recommend bringing kids here. It is cold, rusty and badly in need of an update.

It's been a few years since we've taken swim lessons here, and we liked them (at least the indoor…read moreones) which is why we came back. Today, however, there was a sign in each of the doorways in to the pool where they hold lessons. "For your safety and ours, There are NO parents or spectators allowed on the deck during swim lessons." Seriously??? For your safety and ours? Really not sure how I feel about this.

It was very clean and organized. They helped you out with all your needs why you are there.read more

The instructors were excellent. I had my 7 year old, 5 year old, and 3 year old boys enrolled and…read morethey all did very well. They each made excellent progress with their teachers and I was very impressed with the instructor who catered to my 3 year old, who cried during most of his sessions. If you want to your child to get quality, age-specific instruction, I would recommend SafeSplash.

From the owner: At SafeSplash, we believe swimming is a life skill®. Therefore, we approach each one of our swim…read morelessons with great skill, care, passion and individual attention. When learning at SafeSplash, every student gets the benefit of a curriculum that has been tested and proven over 4.5 million times in our schools throughout the country. In addition, each student gets the benefit of learning a curriculum that has been designed with the help of Olympic Champion and professional swimmer, Missy Franklin. Missy is a key member of our team and works with us to constantly develop and refine our curriculum to be the best in the industry. The SafeSplash teaching philosophy is based on four core components: - Progressive curriculum focused on water safety, swimming basics and the four core swimming strokes - SafeSplash Certified® instructors - The SafeSplash Match® - our commitment to match our teaching style to the needs of the student - Splash-N-Tell®

Clean gym with brand new equipment. It's never very busy here either. Friendly staff and top notch…read moreamenities. I love it here.

My five star review is solely based on the USA 123 tennis classes. I was interested in taking up a…read morenew hobby and decided to look into tennis classes. I'm so happy my online search landed me here! A set of 6 classes are $99 for an hour and a half and group class sizes are reasonable. The instructors are fantastic and truly care about helping you learn the fundamentals while having fun. I've taken 12 classes so far and have come a long way thanks to the instructors here!

it absolutely never ever fails. I get my routine going and then they the hot tub again for…read moremaintenance. it'll be 2 1/2 hours well now it's 3 1/2 hours and it's still not and it was only to be changing of a lightbulb. I am so fed up with this garbage when I used to go regularly like five times a week sometimes the hot tub would be closed for two weeks at a time. This is just absolute nonsense and it makes me extremely unhappy. zero stars.

Highly recommended for people interested in taking swimming lessons. I've taken 2 classes there and…read moreit's such a wonderful program. Not only is it affordable, but the program coordinator and the lifeguards are absolutely wonderful. Talia is a rockstar with standing up for her employees and advocating for the classes. They are accommodating with any situation and I have become absolutely more comfortable being in the water.