I went to have the battery replaced in my watch. We agreed on a price, and at the last minute, after the repair was completed, the price was changed. Not a good experience. read more

I don't recommend going to this place to get anything done! Worst customer service I've ever had. The lady at the front didn't even acknowledge that I walked in the store and when I asked how much a battery for a Cartier watch, she quoted me $30 (which is ridiculously priced) and then when I mentioned to her it was a knock off she rudely said "oh we won't even touch counterfeit watches! Who says that? Will never return! read more

Swiss Connection has been servicing my watch & jewelry needs for a long time. I would not trust anybody else & have had bad experiences in the past. A friend sent me his fathers watch from out of state and I brought to Jean Jacques who repaired and serviced it and it is perfect. Others have told him it could not be repaired or were not willing to try. I have recommended Swiss Connection to friends and family and all have become regular customers. Family owned and operated and the expertise and personal service by Jean Jacques & Nina has been exceptional! Thank You Swiss Connection! read more

On my recent visit to Swiss Connection- I was treated with respect and professionalism. I wasn't sure how long my repair was going to take and was delighted when it was half the amount of time I thought it would take. Jeremy also took the time to call me when the repair was done and Jean Jacques took time to explained details I need to know on how to operate special features on my watch. I really felt I receive personalized and caring service. I was really pleased with the quality and price of my repair! read more

For over ten years we have been purchasing jewelry and gifts from The Mamie's at Swiss connection. My wife and I truly only trust their ethical business practices. They also treat you like family from the time you walk in their store. Thank to the entire Mamie family! read more

Without getting into details I needed a jeweler's expertise. I was happy I went to where I did.

Swiss Connection we love you! My boss took his two Rolex watches to get cleaning and maintenance. He was so pleased with the customer service he will return again. I have been going to the Swiss Connection for over 30 years just love the staff and owner Jean-jacques and Nina. Ok read more

A friend recently referred me to Jean Jacques at Swiss Connection. I needed a link repaired on my watch and needed the band of a ring repaired as well. To my surprise, he fixed my watch and even replaced the battery for me which I forgot to mention when I brought the watch in. I had my ring repaired at another jewelry store a few months ago and it came apart again in the same place. Not only was my ring repaired but the band was strengthened and it looks like a new ring. I didn't even know it was possible. Everybody was so helpful and pleasant and I will definitely be back. It will be easy to fill my wish list for gifts with all of the beautiful jewelry I saw there too. read more

Just picked up my gorgeous custom-made engagement ring. Thank you JJ!!! I love it beyond words. You did a great job of advising on the style for my setting and then delivered exactly what I wanted. Very happy customer. Thanks so much!! read more

I love supporting local business, and in terms of jewelry there is no better than Swiss Connection in the area. I bought my girlfriend a beautiful bracelet, exactly what I was looking for. Couldn't be happier with the price, quality and service. Looking forward to coming back in the near future for my Mother's birthday. read more

My experience was nothing but great at Swiss connection, not surprised when you see all the diplomas from Jean-Jacques Mamie back from 1972!! I brought my broken bracelet gifted from my sister 16 years ago and they fixed it and made it looked like when I first wore it!! I recommend, price is right, sweet sale lady and professional team. read more

Yelp does not allow me to rate this business zero stars but that is what they deserve. This store deserves zero stars. RUDE and dishonest. Very disappointing as I try to go out of my way to support local business in DP. From now on, I will go well out of my way to avoid this store. read more

I love this place! I have only bought all my fine jewelry from here. It started with my wedding ring and went on to anniversary. Baby birth gift and birthday gifts. I always send my husband here and I know that Nina will pick out exactly what I like and pieces that have become so sentimental to me. I trust JJ and knowing he is a gemologist that he will only have quality stones and I get what I pay for. From custom making my earrings to fixing and cleaning my jewelry. The only danger is when I go in here I always find something to drool over. The type of jewelry here is unique from all over the world. I just got a ring that is from Greece and I always get compliments when I wear it. I love it! Love this place. read more

Definitely a one stop shop from major watch repairs, batteries or links, to beautiful jewelry repairs or custom designs. Not to mention the outstanding jewelry styles are much different than any other jewelry store. About a year ago I got an awesome deal on one of the estate gold with diamond rings and it appraised for almost double the price! Everyone in the store is eager to help and I would never go anywhere but this trustworthy jeweler and watch maker. read more

I walked in for a quote on a ring that needed a replacement opal and repair. I ended up leaving the ring as the jeweler Jeremy who was helping me was very knowledgeable and friendly... I picked the ring up today and I couldn't be happier. Excellent work, great customer service and was very reasonably priced for the repair and stone. read more

Two unpleasant experiences with these guys. Needed a new battery for my Tag. They replaced it and said I needed a new watertight gasket, declined. Six months later battery failed, should last 2 to 4 years. Had trusted jeweler put a new battery in and he said gasket was fine. Obviously they put in an old battery and lied about the need for a new gasket. Second, wife needed a new band for Cartier watch. Owner quoted a price hundreds of dollars more than what we spent having Cartier itself replace the band. This guy cannot be trusted to tell the truth read more

JJ and Nina the owners are the best in orange county.. I come to them anytime I need a fix.. They're friendly and warm and will take care of you with anything you need. 5 star at this place. read more

Got my battery changed for $10 and it was done before I could look at everything in the store. Sales lady was very sweet.

Meh...I went in yesterday in hopes of possibly purchasing a statement ring. The sales lady was there but had horrible breath. The technician, who was unshaven, was a slog and reluctant to answer any questions. The sale lady kept pumping up Jean Jacques. I don't really care who these people are. I just want to buy fine jewelry without all the pompousness. It didn't do anything for me that there is a store at the st. Regis. That just tells me the rent is high. No thank you. I won't be going back there again. read more

I have lived in the area for 17 years, in a custom home in Ocean Ranch. Shortly after moving here I needed my 3 carat diamond ring repaired. I was treated disrespectfully from the moment I walked in. The man at the counter had nothing positive to say and insulted my choice in jewelry. Years later, my husband made the mistake of getting my genuine Rolex cleaned there. The man made rude comments about my watch, saying the upgrades I made to it just cheapened it. Just today, my daughter went to have her authentic bracelet repaired and the man at the counter referred to it as costume jewelry. If I had known my daughter was going there, I would have advised her against it. There are many other jewelers far superior to Swiss Connection. Their "connection" is clearly not with their customers. read more

Took a ring in for repair on 10/6. Called to get the status after one week. Was told I would get a call back. Waited 3 days, two phone calls later, No call back. Decided to go into the store to pick up my ring. The jeweler who did the repair let me know he he had just completed it. I was confronted by the older Swiss gentleman. When I told him of the poor customer service of no call back, he proceeded to berate and insult me. Stating that I was probably expected the repair at no charge. This human should not be dealing with the public. He has a retail store but zero retail etiquette or any sense of what customer service is. In the past I've only had dealings with the jeweler and a woman. My past experiences with the two of them have resulted in my repeat business. After being treated so awfully today I will be finding another jeweler. read more

I have a beautiful diamond ring I bought from another jeweler but I kept losing some of the small diamonds from the setting. I was afraid that I might lose the large diamond because of a setting that wasn't sturdy. Jean-Jacques made a new setting for my ring that is fabulous! It looks the same but is much stronger and I don't have to worry now about the integrity of the ring and of losing more diamonds. He was able to preserve the beauty while providing a stronger setting with top notch quality diamonds at a super reasonable price. He and his wife, Nina, are the best!! Thank you!! Lori read more

My aunt went there to have a repair done on her wedding set. The person working there told her the wedding bands were not real gold. After going back to the original jeweler she learned that they were in fact gold and she was given false information from this jeweler. Makes you question what kind of operation this is when they can't even tell if gold is real or not. read more

So rude. I have a Tag Hauer watch that needed a watch battery. I called for a price quote since not just anyone can do the job and it requires a new gasket for waterproofing. Although my voice sounds much younger than my 35+ years, I was spoken to like a child via the gentleman who answered the phone. When inquiring about price, I was told I had to 'bring it in, okay honey?' This condescending attitude, coupled with the lack of transparency with the prices, led me to Traditional Jewelers in Newport Beach; where they were friendly, professional and straightforward with pricing - even over the phone. read more

The owner JJ is the rudest man I have ever met! I brought in my Rolex to be serviced , and he ranted and yelled how lousy my watch was. A real jerk. read more

Terrible place. The service was terrible and the prices very expensive. Very arrogant attitude. I went to have new stones placed in a ring. They were rude and the price was quite high. I regularly have my jewelry serviced and repaired, so I know about good quality service when it comes to jewelry. I wanted to support my local business, but many other better places. read more

I have a Tag Heuer watch that needs it's battery replaced. It is a sentimental gift, so I keep the best care of it that I can. It's only needed to have it's battery replaced once before and I had taken it to a jewelry store in the mall that sent it out to Tag to be replaced and resealed so it maintains it's water resistance. I was in the plaza running other errands pre-workout and decided to stop in and see how much the service would be there and how long it would take. The older blonde lady working behind the counter was so rude and condescending. Making snarky comments about me not being sure about the style watch I have, etc. I simply asked her how much and how long it would take to replace the battery on my Tag. She wasn't sure about the amount of time and wasn't sure about the price. She quoted me for $55 over what it really was. They were extremely unorganized. I mentioned I took my watch to the mall last time and she was so judgemental of me doing so. Well, you know what, your sour, condescending attitude is the exact reason why I will give my business back to Ben Bridge in the Mission Viejo mall. I will have comfort in knowing that they will not be condescending towards me and will have people who repair Tags exclusively all day repair my watch. I'm all about supporting small businesses, but attitudes push people away. Be friendly and don't talk down to me because I'm not dripping in diamonds or unaware of my watch style name. read more

Too bad you need to put at least one star...this place doesn't deserve any! When my husband wanted to surprise me by taking my watch in for a new crystal, he was told that they wouldn't do it because it's a "counterfeit Chanel". I still have the box, paperwork and receipt for the watch showing Akribos on everything. I took all back into this jeweler and asked why they said this was a knock-off; I also reminded them that they had removed two links from the band after I got it--no comment then about a counterfeit!. I was told that they "couldn't get the parts" and that I was just over the 2-year warranty, but maybe I could send the watch out to the manufacturer for a new crystal. Very irately, I stated "You can get the parts; you just don't want to work on my watch. I don't buy counterfeits. Merry Christmas!" Swiss Connection has become very expensive, very rude and not a jeweler with which I will ever again do business! read more

I recently took in two of my rings to get an estimate for repair. Not sure why but instead of getting an estimate, they fixed my rings without my knowing the cost up front. I was surprised when they called to tell me my rings were ready. I recently had so many expenses that I was not in a financial situation to have them fixed. One of the rings they fixed, they only charged me $30.00 which I thought was so inexpensive. The other ring they had a stone specially cut into a diamond shape and set it in my ring that had a missing stone. The cost was reasonable but like I said I wasn't ready to have the work done. After explaining my situation they reduced the cost by $60.00 over the phone. When I went today to pick up my ring I was so happy, it is beautiful. They did such an amazing job. I was not only happy with their work but so appreciative of the discount they gave me. As far as I'm concerned they will always be my jeweler. I really like the staff there, they are pleasant, yeah they're not all sappy and fake, they are to the point, but I appreciate that! read more