The woman who is in charge of the consignments is an absolute beast. I had called prior to ask…read moreabout their store process. Whoever I talked to was an absolute sweetheart. Great! This was going to be a good experience, right? When I went in, the consignment lady was so rude when I asked a few more questions and kept saying, "Well you didn't talk to me about this! I don't answer the phones on Saturday." Dropped off several things, she rejected almost all of them. I hope the 1 or 2 items she kept sell quickly, as I will never do business with her again.

I contacted Urban Renewal on February 23 about consigning several high-end pieces from a home I am…read moreclearing out for a deceased family member. I do not live locally and was only in town for a short period of time handling the estate, so timing and communication were important. The home contains quality furnishings, including a Taylor King sectional, a custom Vanguard dresser, a large Restoration Hardware rug, and other high-end items. After nearly three weeks of back-and-forth communication, they finally were going to come out on March 13 and picked up only two items--a sideboard and a rug. To my surprise, after our conversation with the driver on his way, they then declined the rug. I decided to tell him not to even come, and I would not be doing business with them and that their business structure was extremely unprofessional and excruciatingly painful to deal with. During prior communication, they asked what price I hoped to get for the rug. I suggested $800 for a $3000 rug as a starting point, fully acknowledging that I did not expect to recover what I originally paid. I specifically asked for their professional input since this is their business and they know the resale market. Instead of providing guidance, I was simply told my price "wasn't their happy price." That was the extent of the explanation. The entire process was unnecessarily frustrating. Communication is routed through a receptionist who acts as a gatekeeper, making it impossible to speak directly with the person actually making the consignment decisions. Everything is filtered through short emails or secondhand messages, which creates confusion and delays. For a business that relies on consignors bringing them quality merchandise, the lack of transparency, poor communication, and inefficient process is surprising. Clearing out an estate is already difficult, and this experience only made it more frustrating. I would not recommend working with this company. Their communication structure and overall business approach are not consumer-friendly.

Nice little shop. Lots of gently used, good quality clothing for everybody (men, women, plus size,…read morekids), and a fair selection of home goods. There is a dressing room, and everything is clean and well-organized.

Visiting from out of town. Very rude young gal with short black hair working. Was not impressed…read morewith store at all. I cannot see how it would get more than a 1 star

Very nice people! Shop is great! Brought some items in for…read morethem to sell. Easy process and great to repurpose your good items.

Great, quality pieces and reasonable prices! I love the owner, such integrity and she's…read morehilarious... it's my favorite place to shop

I have tried to go here multiple times and the door has always been locked but online it says it is…read moreopen. It would be nice if the owner posted the new hours or answered their phone

Place is cool and the owner is way nice. Walked out with some cool shirts, a necklace and a pair…read morejeans for 7 bucks. Out here getting deals. I don't write reviews but the lady was so chill I hope life treats her right. I'm for sure coming back and if your in the area go inside and get heat clothing.

I would love to have shared some pictures from this shop to help new buyers envision what it's…read morelike-but there are signs everywhere prohibiting photos or videos. There are also signs reminding parents to keep an eye on their children, don't touch this and don't touch that. It's very off putting and immediately made me feel unwelcome. If you have children (especially in strollers), are in a wheelchair or have anything larger than a small handbag on your person, you'll find that navigating this shop is difficult. The aisles are incredibly narrow; inventory fills every available nook and cranny from floor to ceiling. There are trinkets and knick-knacks all around-some look to be collectables. I'd imagine that some people get great joy out of hunting for treasures here-after all, there are plenty.

Annie's vintage Garden Douglas and his wife Annie own this…read morebeautiful shop. I loved this vintage store, It's so eclectic. DOUGLAS WAS GREAT! I wish I WOULD of had more room in my suitcase because there were things I would of loved to have.

I've collected vinyl my entire life and was told The Garage Sale Company had a large collection of…read morealbums so I decided to check them out. Walked in and immediately saw hundreds of albums.....priced at two to three times their actual value! Thought the prices had to be a mistake and the more I looked, the more I had to laugh. Checked out some other stuff and was amazed this place is still in business. Walked out after 10 minutes. I guess they sell to noobs that don't know any better(?)

Way overpriced for what's there. It's over cluttered. Not worth walking around the whole storeread more