Our service was changed to full pack once my wife broke her wrist. Charged for full pack even…read morethough my wife, brother, & sister had already packed around a third of the move. The Packers seemed to do an exceptional job & we had very little damage from what they did with the exception of an Antique German wall clock. The way it was packed caused a long chime rod to be broken off. The loaders seemed to be very careful loading boxes & furniture onto the Truck on the day of the move. I believe the majority of scratches that we found on furniture was caused by the crew that unloaded on this end. We watched from our apartment as pieces of furniture were carelessly handled moving from the truck to our third floor apartment. As an example, I watched one person take our 2 drawer file and move it by himself into our closet. The way he handled it caused the back to be completely broken free from the back frame, and several bad scratches to the top & sides. As far as scratches to furniture the chairs & dinning room table , as well as our Queen size bed frame suffered unnecessary scratches from the way they were handled by the delivery crew. In addition there were scratches & gouges caused on other pieces. The tall boy a chunk taken off, the grandfather clock was dented & scratched, the legs on the leather chair scratched up, smaller scratches on other pieces. The items were delivered to our apartment on 12/12/2025. & nothing has been done other than by me reattaching the back panel on the file cabinet. Originally there was a person assigned to assist with problems, but I was told his mother passed away so he never made it here. He did at first text me that he was at a job in near by Cedar Falls and ask if he could come over. No prior call about setting an appointment, just a text. His mother apparently died shortly after so no contact from him until just recently stating he was off work but now back & he would be open for an appointment in 2 weeks. I responded to him the days I knew I had appointments scheduled coming up. I assumed with that knowledge he would contact me with when he could come. I didn't hear anymore until Jennifer told me that the repair Co. had not been able to contact me. Between hearing Back from Jamel I had received the name & number of another repair person. I called him to set an appointment & he told me that he was given my information but that he did not work for them but had texted Guardsman to get details to see if it was a job he would be interested in. Apparently he wasn't, I didn't hear more from him. Then Jamel came back in the picture. That is the current situation, he has made no attempt to schedule an appointment! Tierney- 244-29096-5 Jennifer has tried to get Guardsman to service our account but they tell her they have a problem communicating with me to set an appointment. Overall the people we dealt with from Sycamore were very dependable. The majority of damage happened unloading in Waterloo, IA.

My experience with Blackhawk for our long-distance move from Chicago to Roseville, California was…read more5-star all the way. I'm not sure why their Yelp average is 3.3 stars on only 40 reviews, while Google reviews average 4.5 stars on 142 reviews. I can only do my own honest appraisal, and end with a strong endorsement of this moving company. We recently moved from a 3-bedroom condo in Chicago to a 3-bedroom home in northern California. After a visit to our condo by Blackhawks's estimator, Tony Marinello, we agreed on what seemed to be a fair price for the move. The pricing included packing in Chicago, and special crating by an outside company for several oil paintings. The packing took place on a Friday, and the loading of the van took place the following Monday. The van arrived in California, as promised, one week later. Each of the three crews for this move arrived at the promised time, every crew member was respectful of our possessions, and everything arrived in California in perfect condition. We have only positive things to say about the company and each of its employees. Both the loading of the van in Chicago, and the off-loading of the van in California, were supervised by Terry Cash. In each location Terry had extremely hard-working men who would ask us appropriate questions about the packing and marking of boxes, and about where to place everything at the final destination. Moving is a stressful time, even under the best of circumstances. But everyone associated with Blackhawk made the move easier than we had thought it could be, and we could not be happier with the end result. We highly recommend Blackhawk Moving.