I have been using this facility since it opened, so about 3 years now. I rent an indoor storage…read moreunit and also park my company truck in the outdoor storage area because of HOA regulations where I live. I have a couple of complaints the way CubeSmart operates their business. When you complain about it to the management at the facility, they simply tell you that their district manager makes the decisions and they have no control, so I will share with you why I am unhappy. 1) They lure you in with "special offers" which is enticing. But then they will start raising your rent fairly regularly. That seems to be the corporate business model these days. In the 3 years I've been at this facility my indoor storage has practically doubled. 2) The gates system used to secure the outdoor parking is always breaking. I am a union electrician and I park a company truck at the facility. So if the gate system isn't working, I can't go to work, which costs me nearly $800 a day when you include my hourly pay and benefits package. My biggest problem with this situation is when I talk to the management about it, they tell me CubeSmart isn't going to change their junky gate operating system for me. I had to laugh because when these gates break, it inconveniences everyone because of how the entry and exit system works at this facility. Instead of driving through a couple of roll-up doors like most facilities, you also get routed through the outdoor parking area which has those two (2) pesky sliding gate systems that always breaks. I don't appreciate management making it sound as though I am the only person being inconvenienced, the whole traffic pattern causes the excessive use of the junky gate system. If you want a good laugh, think about their reaction to my request of being compensated for my loss time at work. I never mentioned this previous times, but after having this happen several times, what do you expect. I wouldn't have even asked such a thing if I seen that CubeSmart was making an effort to really fixing the issue. Instead they keep fixing the same junk. Here is another funny one for you. I couldn't get my truck out of the parking area, and they told me they don't know when the gates will be fixed. So I may not be going to work tomorrow either! Lol....I am so done with CubeSmart.

This location just opened up about a week ago and if you're looking for a storage place I would…read morehighly suggest this location. Because the location is so new they have specials going on where you can rent storage space and get 35% off. They have a vast amount of storage sizes you can choose from, a much better variety than U-haul, and the prices are better too. All of the storage Units are inside and the units have climate control. Great place to store inventory for a business or whatever else you may need! The lady who helped my mother and I out today was so helpful and kind. She talked us through the whole process, what to expect, how long the incentive will last (4 months), etc. If you're in need for a storage place in the area I would definitely recommend Cubesmart! They also have plenty storage space available. Take advantage of their promotion today!

I've been trying to get a person on the line that can help me with my storage unit . I've called…read moreother public storage store and every time I get an automatic answering machine . Why can I real person pick up the phone . I've been a customer for years. This makes me just want to take my business elsewhere else.

I stopped in last week and spoke with John. He is super friendly and very informative. He let me…read moreknow about the specials happening in store and online. He gave me the best options for size and pricing for the size of the units that I needed. He sent me emails as well to confirm my reservations and let me know the next steps. He's great! When I came back to confirm that I was good, he went above and beyond with his service. Thanks John!!!

Super friendly employees, helped us find what we were looking for. Really helped us out. Highly…read morerecommend!

[Edit: The regional mgr issued a refund of the last month's rent, which is appreciated, and for…read morethat action I'll move the 1 star to a 2 star, even though we suffered far more financial loss than that one month due to staff errors.] We'd never rent here again! We have been on the road for several years and couldn't move out of this location, otherwise we would have. The staff cost us a LOT of money! We moved from a small unit to two larger units, then had relatives come by and take things out while we traveled. When they got us down to one large unit, we asked staff to make sure that we had the same gate access code. The person we talked to (Leo?) assured us that would be the case. A family member rented a truck and brought a friend out from Chicago to pick up some things. They couldn't get in, and since it was the weekend, nobody was in the office. So they wasted the cost of the truck rental and their time. Then after we got that straightened out, we were able to downsize to one smaller unit. I called Leo again, and he assured me that the gate code would be the same. Again, the relative rented another truck and got a helper - guess what, the gate code had been changed again, even though Leo promised us it wouldn't be. Asked point blank, Leo said he had no idea that gate codes changed automatically when renters moved into different units. It wasn't until AFTER this that we were told about the kiosk in the office entryway, but that might not have helped because when our relative arrived, we were out of cell range and couldn't have provided login info. Then when we finally left the facility completely, they wouldn't pro-rate the month's rent (we left on the 3rd). "Company policy!" I guess company policy overrides the money and time we wasted believing your staff when they said we could use the same gate code. And again, they had raised the rate on us. The new place we rented with a competitor cost us less than half what we were paying at Global Storage, and it has far superior carts for moving items into/out of storage. We often had to go hunting for carts because there aren't enough spread around. Also, the exterior doors have door stops on them, to prop open the doors - and most of those door stops are broken! The last day, when we moved out, a man was cleaning fishing equipment and other stuff right in the main entrance near our unit. He blocked access for about 45 minutes, so we had to go the long way around to our stuff. Staff should have noticed this on their video system and asked him to move. Currently, there are a lot of empty units at this storage facility, and now I know why.

Mice defecated and urinated over everything I had, after only being there for one month. I even…read morebrought my own plastic pallets and whatever did not fit in a plastic container was clean and organized when I originally moved in. As compensation they only provided 1 months free rent - I had my unit from June until January and after knowing about this problem the entire time, not only did I not get my check until December, but they never mentioned how they were going to FIX their mice problem. I also had to personally drive to the office to pick up my reimbursement check, because maybe mailing it would cost too much or something. (?) In the end, I lost hundreds of dollars of personal belongings, kids toys, items of attachment, and I had to personally clean off all the mice droppings off my stuff on MY OWN DIME. The smell in the unit was absolute awful my last day there.

company thinks customers are its piggy bank and raising 4x inflation is normal way to do business…read more simply wouldnt think twice to double your rent over a few years office managers turn over regularly so new person, new incompetence i would tell you to run not walk away this company exists to make as much money as possible off its customers they arent here to play its part in society. they want to take your money period.

I was hesitant to store my possessions in a storage unit but it was so easy. You can come and go…read moremost hours of the day with your code, it's to get in and out quickly, they're nice, I love it -Lydia

I've rented here (for far too much longer than I should have), but I will say that their prices…read morewhere fair and their customer service was spot on. I've never had an issue.

The property manager will never answer the phone when you call even if it's in "business hours"…read moretime. They will only ever call you back personally if you leave a voicemail. Don't listen to what's posted on Public Storage website. If you've lost your keys they will not assist you, hire your own locksmith. Customer service is below par and they have increased the rate 15$ before even being a customer for a year. The gates in the app don't unlock/work all the time so you'll still manually have to enter the code for entry/exit too.

Very disappointed!!!! I rented a unit in Oct of 2022. After paying for the month, two weeks later I…read morewas charged for November. I left several messages and finally called and spoke to an employee that said a manger would call within 24 hours. No Call Back. I then cancelled my card on file and the manager called not even 5 minutes after removing the card. She was very rude. I told her my stuff would be gone before November, which it was. It is now December 19th and I am still asking for my refund. I had to contact corporate since the manager where I rented has no courtesy to contact a customer. This is the location I rented at:4253 Ogden Ave, Aurora, IL 60504

I had a great experience with this moving company from start to finish. The booking process was…read moresmooth and professional, and the movers arrived right on time on moving day. They handled all of our belongings very carefully and gently, making sure everything was well protected. They came with a big truck and plenty of moving blankets and covers to keep our furniture and items safe during the move. The entire team was very caring, hardworking, and respectful throughout the whole process. We will call on them for future moves. I highly recommend them to anyone looking for reliable and professional movers!

If u are looking to move I highly highly recommend these guys…read more A team of three showed up to help us move they were very professional, hard workers and did not stop until we were fully satisfied and were very cool guys to talk to, plus they are very affordable Actually 5 stars is not enough I would give them a 10/10 stars Thanks again guys u Guys Rocked It!!