I am reviewing the VITA service at this location…read more Online reservation was user friendly. The email confirmation contains all the important information especially what to bring with me which made the tax preparation process went very smoothly. Love the location at the Sun Valley Public Library, easy parking and visible direction where to find VITA. Jill at the front desk is very friendly. Once she knows it is my first time coming to VITA, she gives detail explanation how the process is going to be and all the forms I need to fill out. She even comes by the table and make sure everything is ok. Sona P. is my tax preparer. She is very efficient and professional! Melissa is the supervisor who does the final step my tax return. She is very organized. Super happy that I found VITA! They filed my tax return in less than 30 minutes. Thank you for the excellent service. All your staffs are amazing! I will see you next year.

This librarian was very rude and unprofessional. And also very stereotypical. When I was talking to…read moreher regarding my service dog letter, she was asking me, will I be in the library the whole day, which I took offensive.

I've visited just about every library in the Santa Clarita Valley, and the Old Town Newhall Branch…read moretruly stands out. The design of the library is beautiful, and there are so many amenities that I seem to discover something new each time I visit. The facility is extremely well managed and maintained, and you can tell that safety and security are taken seriously, which makes it a comfortable place to spend time reading or working. I'd also like to recognize a staff member named Jacqueline, who consistently greets guests with a warm smile and friendly hello. Her professionalism and welcoming attitude make a real difference. Jacqueline could probably teach a class on customer service--she's that good. This library is a real asset to the community.

Ada laws for service animals. They said mine didn't qualify under the guidelines they doread more

My visit today was nothing short of perfect. I came in about 10 minutes before closing as I needed…read moresome assistance for an extremely important exam. MEREDITH, the branch manager, was extremely helpful, friendly, and informative. She went way above and beyond to help me out - literally saving my day. NOTE: The remote printing service and wifi cuts out a few minutes before closing - get here at least 20 minutes before! Library is extremely clean, well organized, and has everything you may need plus more (computer access, printing). I have an eCard but wanted a physical one - the other nice lady with glasses helped me and it took less than 5 minutes. The staff look like they actually want to be there and will do what they can for whatever you may need!

Loudest library I've ever been to!!!! They let children treat it like a playground and not parents…read moreor staff say anything , completely ridiculous. Libraries use to be quiet areas and now they allow screaming, playing , full blown conversations in the middle of people studying and reading. The male attendant is rude and dismissive and parking lot is always completely full.

So we've been going here more regularly and it really is a nice library. Yes bigger libraries will…read morehave more books and space. But for a smaller library it's great. There are plenty of tables on the kids area. My kids never get shushed, though is still remind them to use inside voices. They have a nice little play area in the kids area. All of the librarians are welcoming. My son said that he overheard that the kids librarian may have moved away which is sad. But the ones at the front are always happy to help anyway. Oh and they have plenty of work and okay computers for my kids to practice their computer skills. The best part, it's always nice and clean.

I try to keep a sunny disposition always especially with people while I'm out and about…read more So when I walk into a business, I expect the personnel to have that same kind of attitude. Instead, you can walk into this library, looking lost. And neither of the ladies in the front will bat an eye your way. There's a kiosk even to check out books right infront of the desk of the woman who stayed stationed in the seat the whole time we visited. Scowled at the face. And very unpleasant aura. She watched as me and my 7 year old struggled to figure out why my card wasn't working. When I walked over to her desk, she was snarky. Since my library card doesn't specifically say Castaic Library on it, and we'd also gotten card at a Library in Canyon Country I wasn't positive I was using the correct card (since it wasn't working). So I asked the lady at the desk and she said "well it says LA County doesn't it" mind you, I'm a very quick to shoot off at nasty people kind of person. But I let it go since I just wanted to check out the books we had and return the one. I was advised the system automatically assigned me a pin. When I first got the card, I wasn't asked to set up a pin and I never received an email or notice to set up a pin so I thought that that was odd that the system chose one for me. I would've never found that out over at the kiosk by myself. And it really irritated me that she allowed me and my child to stand over there poking at this computer hearing us go on about something being wrong and she just sat there. But she was able to help me reset my pin. Now you would think since she already had her system up and my card and account information that she would just go ahead and proceeded to completing checking out my books for me. Nope. She shoo'd us away back to the kiosk advising if we needed anything else let her know. Fine. I completed checking out our books. Now I was a little bit embarrassed because I haven't been to the library myself in a long time and I wasn't positive so I asked her if I could also return books through the kiosk . She specifically advised me to drop the return book off in the bins in the front of the library. Again, I'm irritated because she could've just taken it from me to assure the return was returned. Something didn't sit well with her just pushing us away at every chance she had to help us. It was absolutely dead in there as well (about 330-4p). But we did as advised and dropped the return in the front bin. Fast forward to TODAY my teenager sends me a screenshot of an email from the library advising the book we returned is LATE and not returned!!! HOW?!!! When we did exactly as was asked?!! We checked out books fine but somehow messed up retuning the 1 book we had to replace that day?? There was no help when we called about it. Was advised we have to wait 90 days to see if they find it. It has to be wherever the staff left their customer service and smiles. I refuse to pay for a book we returned. So we shall see how this ends up going. Don't they have cameras?! Something.

First off, take note of the hours that this library is open. You may even want to call before you…read morecome to make sure they're open. They have some pretty funky hours. When they do open, you'll find a line of people waiting to get it. Don't let the name fool you. This isn't much of as law library. It's more like a public library with some legal reference books. They've got legal practice guides, California annotated statutes, and some legal treatises. But you're not going to find any case books or any Federal material. However, they have Westlaw available online at their computer stations. In all, you can get some basic legal research done, but nothing too esoteric. Besides the legal stuff, it's a regular library with books, a children's section, and DVD rentals. All you need is a free LA County Library Card to use the computers or check out a book or DVD. Don't expect to sit at a table by yourself; you're going to be sitting next to someone else. The good thing is that there doesn't seem to be any bums with their backpacks at this library who are just trying to get off the street; you know what I'm talking about. Everyone here seems to be reading or looking up something. This library is about as noisy as a coffee shop with all the people asking the librarian questions. Big bonus that they've got free wifi.

Came here for the Consulado sobre ruedas event…read more Street parking was limited so we parked in their underground parking area. My sister uses a walker and we were very surprised when the elevator didn't work. We had to climb the steps up to the main floor. Once we reached the main floor/plaza area, there was a table with lots of flyers and information . There was a very nice lady there that directed us to the building we need to go to. I asked if they had an elevator for my sister...she said yes. No they didn't! We had to climb another set of stairs the the 2nd floor. What a waste of time. We made our appointments. We came prepared with the documents we were told to bring. When we got here, turns out we were missing something. Apparently, the number we called to set up our appointment is just that. An appointment setting number. They dont provide you with any important info. Which would have been helpful before I took the morning off just for this. I appreciate the effort from the councilwoman, however some FAQs and or important things to "know before you go" would have been nice.

So far the building has a modern feel while at the same time. The front is modern but out back…read morethere is a lovely space that has a desert feel to it and a beautiful statue, that looks a lot like the virgin Mary. It is worth visiting not only for the future services provide at this location but the beautiful mural highlighting prominent people of the community. Parking is available on site itself.

Small parking lot. Very close to freeway, but super quiet…read more Very nice and clean inside. Came during a Saturday night. There were two staff and one other patron. They had plenty of computers available. The printer and scanner worked. Very beautiful library.

Small and limited selection but you can order anything that the LA County library system carries…read more The staff were nice but the clerk put my email address in wrong. You can't change your email address in the county's profile system ~ of course not, why make anything too easy.

I went to a seminar in the library's community room, and it was very informative. SBA spoke about…read morehelping families out with mitigation. The community room was a nice size with rows of tables and chairs. This library is historical in Altadena and has an old-school nostalgic vibe. Everyone was nice. It has easy parking and is great for finding items needed for research, etc.

Absolutely lovely library! It's deceptively huge - and surrounded by the most peaceful gardens and…read moregrounds - just lovely! They're currently showcasing a small exhibit of beautiful native California bee photos by local conservation photographer Krystle Hickman which was the reason for my visit. The exhibit is found in a small seating area in the center of the library. It's almost like a little outdoor courtyard in the middle of the library! Lots of natural light and plants surround cozy seats and the back wall is highlighting the bee photos - it's a very beautiful small gallery and I'm so glad I visited! Her work with the native California bees has been significant. I took a class with her at the LA Arboretum this year and learned SO much! So I was very excited to learn this library was promoting her work! There's plenty of parking in their large lot. They have a water conservation garden section outside with interesting info on plants and wildlife. They have a huge beautiful art piece near the door. You have to climb several small flights of stairs to enter this way - but there's a handicap entrance around the corner in the front. The inside is quiet and very welcoming with friendly, helpful staff. Definitely a great place to relax, read, and get work done.