Great service, I take all my vehicles here for service. They are fast and with customer friendly service. No up sales, and only fix what needs to be fixed. Great group, would recommend them to anyone. read more

The man behind the desk was extremely rude!!! I made an appoitment with the owner Mike to have my truck re inspected, and tires to be put on. When my husband showed up for the appoitment he was informed it was never booked. When I contacted Mike he stated that he told me drop the truck off in the morning (he said 3pm when we first made the appoitment) And stated that he never promised to have the time to do the inspection (he did and even offered to make things work if it turned out that time would not work) And then also stated that I requested the 3pm shop time and it was my fault for not booking things ahead of time (I asked for the latest appointment they had in the day if it was possible and called days in advance) I then went into the shop and provided mike with the phone recording of our original conversation. No apology was offered or even a kind word I was just asked where my truck was and rudely informed to bring it in and the inspection would be done and then he quickly walked away. I went home grabbed my family and my truck and went back to the shop. Again the man behind the desk was so rude and insulting. After waiting another 15min I spoke again with Mike and informed him that I would not pay for my truck to be re inspected but would pay for the tires to be put on. He laughed at me and stated that I was being a very un reasonable customer. I reminded him of the insulting way I had been treated and the inconvenience me and my family were put through (at this time it was 445pm my husband went to the shop for my appoitment at 3pm). He stated he was accommodating me by "fitting me in" And that I should be greatful. I informed him this was not a way to conduct business and the man behind the desk stated that it didn't matter my opinion because they had a 5 star rating on facebook. I post this because I think people should be aware of how poorly they treat there customers when they have made a mistake. when I originally booked the appoitment I had no problem paying to have it re inspected (7days past the 30 day mark of my last inspection with them) but personally after being treated so bad and because of there mistake they should have offered to re inspect the truck for free and i was still more then willing to pay for the tires.. read more

Katrina and Jeri WERE RIGHT. I just had a appointment today for a OOP inspection. Strike #1. When I booked the appointment over the phone, I was told more than once that I could get a ride home while they were doing the inspection. I told him that was not required. I called back to ask for a later appointment, I was told ok and again I could get a ride home. Owner is a salesman period. I declined. I think the owner asked 4 times in total - 3 I'm certain off). He might try to say it was courtesy or customer service. HA. I thought I would give them a chance. Maybe the waiting room was not the best place to well...wait. I thought, its just a 1 1/2 - 2 hour inspection. I'm glad I decided to stay in the waiting room. Read on because Katrina and Jeri are right on the money about this garage...THE MONEY THAT IS PICKED OUT OF YOUR POCKET. After a bad experience with a garage, I'm pretty sure we all know the diff. between customer service and well,a customer being serviced.(Salesmen will service you in a diff. way) Read about Strike 2 and strike 3 IF you are mildly interested or JUST HAND OVER YOUR HARD EARNED MONEY. If a garage try's to replace parts on your vehicle that do not need replacing, THEY ARE DISHONEST-pure and simple. Some garage's and their owner/staff, are willing to take your hard earned money for a job not well done. They will try to replace parts on your vehicle that do not need replacing. Its all about the money with them. Oh, and for a particular garage owner/sales pc of &%$???, YOU TRASH TALKING ABOUT A FORMER STAFF MEMBER with another guy? I was in the waiting room moron. That staff member employed by the garage for 3 years before a moron came along is now jobless? Bad taste man. Also bad taste to say the kids of the former owner ran the garage into the ground. Bad taste. ANYBODY READING , do I have anybody's attention? Read on if your still interested. Strike #2 If when a OUT OF PROVINCE inspection is underway and the mechanic informs the customer that a front break job is needed, please know your options. Options could be - A)Trust the garage and staff (Not in my case-should have ran) -B) Do not trust garage and staff. -C) Do a inspection before they do a inspection and or - D) take LOTS of pictures. 3 out of 4 isn't bad. Its the after taste. Damm they left a bad aftertaste. Not even a hour into and THEY wanted a hundred for work not completed because, yes I told them to stop. As far as I'm concerned, I couldn't stand it. They did not suggest. They told me I needed to have the front breaks replaced. When I pointed out that I knew there was still 25% to 30% life left on those front breaks, the mechanic just walked away. Honestly, Lets say you are supposed to live to 75. Now, how about we cut 25 % of your life off and through it in the garbage. In certain cases with certain people, I would say its probably a good idea... Also, bad or good for the environment?. This, just because the tires are off and its easier to make a buck right then! Have you no ETHICS IN YOUR BUISNESS PRACTICES?. Some will be fooled by some spouting out about safety (BULLCRAP). Go online if you don't believe me. Ask a trust worthy garage or a trustworthy mechanic. Come on, lets just call a spade a spade. If a garage and or its staff treat their customers like personal banks, they have no integrity and are dishonest. They do not deserve to have paying customers. Sure makes all mechanics and garage owners look bad. What do you think? STRIKE #3 Everyone SHOULD ASK for copies of the OOP criteria before you deal with garages that are possibly crooked. (my bad) Just know this, the criteria is very subjective and therefore it is ripe for crooked garages to exploit. The partial OOP inspection that was done my car was a joke. To those looking to get any work done on their vehicles. Be smart. Do not deal with garages that are run by crooks and are not trustworthy. You are OUTeeeed To the owner/SALESMAN and the mechanic at the garage I was dealing with. You insulted me. First the about the breaks, second when you pointed to a issue with a gouge on one of the sidewalls (I est. approx. 1/4" L x 1/8" x 1/8"). Got pics and I will share. you know it was a ridiculous call. That is a nic at best that in no way effects the tire. I pointed out that the nic was not there before and I had pictures. You suggested I could have hit a curb. Still, Its a no brainer. Its a nic at best and should not have been called. They then pointed out other wear areas on the tires. I countered that there was plenty left on the tires and wear is normal. I mentioned the car just came over the mountains in snow. Do not trust the garage I dealt with. Document. I did. Two photo sets taken two different time's. Videos also taken just prior(under car and engine were of course also done). One set sent by email the day before, for insurance. Also a whole bunch were taken just before driving to get the OOP. All doc. for next move. Joe read more

While the original owner was excellent, I would not recommend the current owners. Twice now I have been told that I required extra work on my Jeep that other mechanics have indicated I didn't need. Even with a flat, I was told I needed new tires, which I didn't. Poor customer service, sad to see what used to be an excellent garage go this route. read more

We had some truck problems and were referred to Sylvan Auto Center. They were very nice and our truck was repaired on time. Nice to see someone still repsects others time. We reccommend Sylvan Auto Centre. read more