I have to say this was the highlight of our Australia vacation. We did the zookeeper program and although expensive, it did not disappoint. The staff was phenomenal. Our zookeepers, Maritza and Zara were so knowledgeable, kind and patient. They answered all of our questions and made sure we had our dream come true experience. We had 2 separate groups of 3 for the Zookeeper for a day experience. My husband thought I was crazy as this was all I wanted to do for my anniversary trip, my number one request. Now that we have done it and our full Sydney trip is over, every single one in our group agreed that the Symbio Zookeeper experience was their most favorite memory/experience for the whole trip. HANDS DOWN the best. Snuggling and feeding the animals (many species I may never get to see again), is the best feeling. We fed a cassowary, kangaroos/wallaby, koalas, meerkats, echidna, ring tailed lemurs, a red panda, baby goats, sugar glider and held a snake, American alligator and dragon/lizard got to play with Dingos. It was very expensive for 6 people to do this experience but, it was worth every. single. penny - plus that money goes to the zoo and these animals (many endangered) so again, no regrets at all. I got more than 300 photos emailed to me after our experience (it was part of the package) and they were all amazing. The only bad part of the day was leaving.... which was a bit terrifying if I'm being honest. I'm a big planner and had done my research before, called the facility to make sure we had transportation settled before the trip (we were staying in CBD). We took an Uber to Symbio early in the morning (as recommended) and planned to take the last bus to the train station after our experience. We finished on time and went out and waited, and waited, and waited. Bus never came. I went back inside Symbio and was told that the bus is not that reliable. We called an UBER, it never showed. It started to get dark and cold and staff was leaving. I started panicking, knowing I had my kids and elderly mom out in the cold with no way to get back to our hotel. Thankfully the last 2 employees noticed we were distraught and Emily (our angel from above) offered to take us to the train station (which was the opposite direction from where she needed to go). I am SO grateful for her generosity, taking 6 complete strangers in her car. I was in tears, thankful. To this day, I think about how she literally saved our day. I have no words that can truly show my gratitude. I hope she knows how she touched our lives by that gesture. A million thanks to the zookeepers, staff, amazing animals and of course, Emily, for giving us the best day of our vacation. read more