DO NOT go to this UNPROFESSIONAL ESTABLISHMENT!!! (They are VERBALLY Volatile, aggressive & again…read moreUNPROFESSIONAL) I am completely appalled, disturbed, and ultimately DISGUSTED! PLEASE READ: So I gave this establishment a call at 4:58pm & I asked them an insurance question. I was literally 20 mins away. I saw the establishment closed at 6 so I had a decent amount of time to get there so my daughter could be seen. I pull up at 5:33pm. I get to the doors & they are locked. In my mind I thought maybe the doors were locked for safety purposes being that it's daylights saving and it's getting closer to closing time. So I knocked harder just in case they were in the back and couldn't hear me. Next thing you know I hear a woman that's parked near the front door literally roll her window down and scream rudely, "We're closed!" I then stated, "Well, I just got off the phone with you all and y'all didn't mention anything about closing early, plus the hours online state that you all close at 6pm." She again abruptly yells out, "WELL WE'RE CLOSED, you must be DAMN mad or something the way you're banging on the door!" & then she proceeded to laugh!! I WAS IN COMPLETE SHOCK!!! I literally thought this was a prank! Here I am standing outside a suppose to be "professional establishment" with my 2 year old daughter, & my 5 year old niece while this "suppose to be professional woman" is laughing In my sick daughter's face about being closed! In response to her ignorance I stated, "Now I see why this establishment is almost a 2 STAR in reviews & rating!!" The story gets worse! As I'm walking to my car with 2 children this grown woman is still cursing and laughing! So I pull my phone out and begin to record! I recorded the building, the time/date which was located on my Apple Watch and it just so happen that the tag plates are seen as well! ( Now The WORST PART) This grown woman gets out her car open the facility back up with the keys to the building and said come sign in since you want to be seen so bad!! Whoever that was left in the building must have asked, "Who are you arguing with?" She loudly yells, "Some ghetto dumb ass lady!" Meanwhile, she's in her work clothes in front of her work building cursing in front of the establishment while I'm RECORDING her! But I'M the DUMB ONE?! Again I'm in complete shock because now this ignorant "suppose to be professional" has acknowledged that you were suppose to be open but you decided to close the doors! Which to me indicates to me a number of things! I will be taking this to the highest level that I can legally. As a professional woman thinking I'm walking into a professional establishment only for me to have to literally cover my sick daughter's ears from profanity is beyond me!! After reading through reviews I see clearly this is a normal practice at this establishment b/c they have a # of 1 star reviews complaining about the same thing! This is very unfortunate but in hindsight this may have been what needed to happen, I'm a woman of my word & this is now personal for me b/c my 2 year old daughter was involved! I will ensure that this is reported on ALL LEVELS! & if you experience this please contact the Better Business bureau SN: I attached the phone call I made prior to me showing up, I've also attached their online # & address. Just in case they try to change the name/number of this establishment b/c again I'm taking this as far as I can legally/through the media & all My 2 year old daughter was involved and should have not witnessed that! Stay tuned for the videos and pics after I seek legal advice on taking this to the media!

Worst Urgent Care in the city of Montgomery…read more The staff is beyond rude. Walked in to a nurse with an attitude. Why I am still unsure of. I am too sick to go into detail but look at the other write-ups. I looked but went anyway and I regret it. Will not return. This place should be closed down.

Went there for severe upper chest congestion. I gave my insurance card and was told there was no…read moreco-pay necessary. Later, I received a bill for $800 through text message. Are they billing directly without going through insurance to get a higher payment? Reporting through the Better Business Bureau.

Sat in the waiting room for 5 hours only for them to "forget" to call in an antibiotic for my 60…read moreyear old mother. And then they tell use we need to wait another 5 hours and get rediagnosed for them to order the antibiotic and pay another copay. Fuck this place (nurse practitioner that saw use was chill at at least)

We came here for a flu shot for my daughter and the entire staff was very friendly and super…read morehelpful! The facility is modern newly built and located in a shopping center. The nurse that administered my daughter's flu shot was extremely knowledgeable; she recognized how tiny my daughter was and decided to use a smaller needle for the injection. Best place in the area for urgent care medical needs. And they accept most insurance!

Dr. Mark Pita from AFC Primed in eastchase saw my mom last month 6/2/2026 and diagnosed her with…read moreThyrotoxicosis. This is not a diagnosis to wait around with, but needs to be seen urgently. He "referred" my mom to another clinic, but my mom has never heard back. She has called AFC primed 3 times (goes straight to voicemail) and has went in person twice to figure things out, but they never gave her an answer. So I went into AFC primed today after over a month of not hearing back from the clinic they so "referred" her to and they never gave me a reason on why she was never referred. It's because they never did. It takes 3-4 days just for my mom to make an appointment, so who knows when she'll actually be seen? If this was done correctly a month ago she would already be seen. Dr. Mark Pita and AFC Primed in eastchase do not have any sense of urgency and keep deferring you.

May be the best doc in box Montgomery has to offer. Drs are very competent and experienced. Been…read moregoing there for many years. As usual there will be bad critics but generally this is an excellent urgent care facili

My 2 year old daughter was brought in with difficulty breathing. They took her pulse ox and it was…read more89. they refused to give her oxygen without an order and told us to go to ER. To turn a 2 year old away and not give oxygen...somethung so basic.....not even call an ambulance. This was NEGLIGENT at best. They better be glad we were able to get real help at Baptist and get there in time before it got even worse... what kind of. Health care provider are you?

In 2020, I saw Dr. Mark Pita at AFC PriMed Eastchase in Montgomery for serious back pain after long…read morework shifts. He never introduced himself and flinched when I lifted my shirt to show a dip on my left side--something no patient should ever see from a doctor. He briefly examined me and sent me for an X-ray. When he returned, he told me I had scoliosis in the coldest, most robotic tone possible. No sympathy, no explanation, no help, just, "Scoliosis is something people have to live with." When I began to break down emotionally, scared and overwhelmed, he showed zero concern. He never looked me in the eyes, and when I asked about yoga, physical therapy, or treatments, he bobbled his head repeatedly like he wasn't listening, clearly annoyed that I was even asking. It felt like I wasn't worth his time. He prescribed muscle relaxers and left. Later, I returned to him at the AFC Taylor Crossing location (after having to track him down) to get unemployment paperwork signed. Instead of offering understanding, he questioned why I quit my job and said, "I have patients with scoliosis who can work just fine," completely ignoring my worsening condition. He scribbled a note saying I could work as long as I didn't lift over 30 pounds, which blocked my unemployment and again, dismissed my pain. A second doctor later told me that if I had stayed at my job, I could have become paralyzed or needed emergency surgery. Dr. Pita failed me. I felt stereotyped as a lazy Black man trying to avoid work instead of being seen as a human being who needed help. His attitude was cold, careless, and emotionally harmful. Please, be cautious if you're considering him for care. Patients deserve to be treated with compassion, not indifference. Dr. Pita's body language said it all. Throughout both visits, he avoided direct eye contact, barely spoke to me, and constantly bobbled his head while I tried to voice real concerns about my condition and future. It felt like I was being brushed off for simply advocating for my health. I wasn't being dramatic. I was a young man trying to understand a painful spinal condition that had the potential to affect me for life. Instead of empathy, I was met with cold detachment and annoyance. At no point did he explain what Scoliosis actually was, how it worked, what treatments were available, or how serious my case might be. He never mentioned whether I should seek physical therapy, use a brace, get imaging done with a specialist, or even how to manage pain safely. I had to beg for answers, and all I got was a half-hearted response that I "could try yoga." There was no follow-up, no referral, and no concern for my long-term health. After being dismissed at my first visit, I was already feeling ashamed and lost. Then having to go back and practically plead with the same doctor for documentation to help protect my health and livelihood was even worse. It's one thing to be ignored -- it's another to be looked at like you're faking or trying to take advantage of the system. That's how I felt how he treated me: not like a patient, but like a problem he wanted out of the room. What's most disturbing is that his poor judgment and lack of care directly influenced decisions about my ability to survive financially. He wrote down that I could still work, which led to me being denied unemployment -- even though another doctor later told me I was at risk of permanent damage. I was told I made the right call by leaving that job when I did. If I had listened to Dr. Pita, I might've been seriously injured or worse. As a young Black man, I can't ignore the racial and class dynamics at play here. I came in wearing my work uniform, clearly exhausted and in pain. From the way I was treated, it felt like I was viewed as just another Black man trying to get out of work, rather than someone in genuine need of help. That unspoken bias is what makes the emotional damage cut even deeper. People like me are already less likely to be believed in medical settings, and this experience only reinforced that fear. I don't take writing reviews like this lightly. I've held this in for years, but I can't stay silent knowing someone else might go through what I did. No patient should ever feel belittled, dismissed, or treated like their pain doesn't matter. If even one person reconsiders trusting Dr. Pita with their care because of this review, then sharing my story was worth it. I highly recommend finding a REAL doctor who will take your concerns seriously, communicate clearly, and treat you like a person, not a burden.

Recommend you get your information ready ahead of time. I needed my I.D., insurance card, and the…read morename of the pharmacy to call in my prescription. Once checked in, notice the varying levels of stress in the waiting room. I watched as Marisha welcomed each visitor and ensured their check-in process was complete. During my visit to the urgent care, I was truly impressed by the seamless integration of human care and technological efficiency. This alignment with their mission to provide top-notch healthcare services was evident from the moment I walked in. The staff's emphasis on a well-prepared check-in process not only showcased their commitment to efficient care but also highlighted their understanding of the fast-paced nature of today's healthcare landscape. This forward-thinking approach is particularly essential in a world where staying informed and adapting to current events are crucial aspects of the healthcare experience.

I have Tricare insurance, and AFC did not even charge me a co-pay, even though I inquired. I later…read morereceived an $800 charge for the visit and a Z-pac. In my view, they are scam artists trying to get the full cost of a visit versus reduced insurance rates. I am submitting a Better Business Bureau complaint.

I was told that the wait would be 2 hours. It has been past 3 and 1/2 hours. When I asked for an…read moreupdate on the wait, I was told I was next. That was over 30 minutes ago. This place has terrible patient care and terrible customer service. And there is a severe staffing issue here.