our Nurse practitioner is great, as well as her nurses. It's a little chaotic and unorganized each…read moretime we visit, but that's okay. However, the front desk staff is awful. They are so rude. Even on our first visit after having just PCS'd here, the lady (Jody) at desk #4 was so rude to us. Each time I go in, I cross my fingers hoping to not get Jody. They're definitely all rude, but she'll ruin your day. Despite liking our NP and her nurses, I'll be trying to switch my kids to a different office/base just to avoid having to talk with the front desk ladies at The Schertz Medical Home. The office would be great if those ladies did something non customer service related and were replaced with friendlier (or just decent) staff up front.

Yes ..i feel great when i had Physical Theraphy on place . Looks like They were expert . They have…read moregood service here in Military Facility . Fast and knowlegable . New building and large space .. very clean and also They have vending machine . Don't let your stomach Empty..when u need it :-) .

The doctors do not stay long enough to build really know if they are any good. They are not…read morepersonable; they do not take time to listen & consider what the problem is. They shuffle you out. Not impressed at all.

If you are a Medicare recipient, DO NOT choose a plan that requires you to go to WellMed. They are…read morethe worst!! If you need a referral, it will take months, regardless of the issue. They are not the slightest bit concerned about your health. Most of the clients they deal with are elderly patients and deserve much better than what WellMed provides.

Great customer service! They were all very kind and they offer a lot of different tests and scans…read moreat this location.

BEWARE INSURANCE FRAUD I had an appoint 2 weeks ago to get…read moreresults from blood draw and x-ray from Feb 2026 which resulted in 1 prescription and a referral. Paid a copay for that visit. Today I get a call saying I owe $90 for a new policy that the co-pay doesn't cover office visit. So why did we not get notice about this new policy and when did you set it in motion ...oh after my visit. I will be calling my insurance company.

Love him he helped me loose 50 pounds I feel great and he is a great dr he will talk to you and you…read morewill not feel rushed he was the dr who found out I had autoimmune disease thank you I have moved but would tell anyone who is looking for a good caring dr he is it

I have been treated for over a year by Next Level Primary Care for ADHD and getting prescribed ADHD…read moremedication for over a year, having submitted all prior medical history documents of being diagnosed with ADHD at the start of treatment by Next Level Primary Care, only to now be told they no longer have any record of my submitted documents or my medical history BY THEM FOR THE PRIOR YEAR!! Please find a better place to be treated!! These people have no clue what they are doing and DEFINITELY do not keep their own records on file for over a year!!

Very in and out but very friendly. My nurse who checked me in and took blood pressure, heart rate…read moreetc was such a friendly and communicative guy! He made sure that I knew that he was taking in account everything and every concern I had responding with "Heard!" PA came in and supportively and enthusiastically shook my hand immediately. It's also positioned right next to an HEB, so I picked up my prescription within 5 minutes. I was a bit confused with the name change but I figured it out(:

Dec 22 I had an appointment at Next care in Cibolo.  My condition was green phlegm, heavy cough…read more After a quick exam was told it just had to follow it's course gave me a script for an antibiotic. Continued to get worse and the following Tuesday I was running a temp between 100 and 104.  Made another appt on that Friday and explained symptoms were getting worse another BRIEF exam I was told take OTC. No additional script. It would work it's self out.  Sunday symptoms were not improving so I called to and the PA for meds.   I was told she would call back.  I called a second time and was told she would call but probably not till tomorrow. Never received a call At 8:30 I went to another urgent care. They did a thorough exam inc X-rays and determined I had early Pneumonia.  Obviously I won't be back.  I was charged 2 deductible's.  Wouldn't be a big deal except I had no relief from their exams.

I've been trying for days to get an appointment to see a doctor. Cannot talk to a live person. Have…read moreleft 5 messages three different days. No call. I'm in the office now, to find out what I need to do to make an appointment. No apology and when I asked why I have to come to the office to make an appointment she said have a seat, you can talk to the office manager. Been here for 20 minutes and she hasn't asked the office manager to see me.

Horrible do not answer their phone. Forget to call in prescriptions after visit. Do not follow up…read moreon referrals and make excuses it is not the pharmacy. I switched pharmacies and it was still the problem. Dr orders are being missed. Lacking in office management the whole lot needs to be replaced. The clinicians are great though.

Great experience at this little place. I went as a walk-in and as soon as I was done filling out my…read moreforms, I was taken immediately into the back. The nurse took my vitals, asked me some questions and said the doc would be in shortly. I waited only about 4-5 minutes and the doctor came in. She was very kind, thorough, gentle, understanding and knew right away what my problem was. She gave me a prescription, a note for work and it's 2 days later and my condition has improved already. Highly recommend this very clean clinic with at least one fantastic doctor.

NP Analuisa was super throughout and helpful, Staff is very friendly, clinic is clean, and I was in…read moreand out within an hour with solution. Thanks Access Med Clinic.

Horrible experience, went in for bleeding in my mouth, they offered a solution by dipping gauze in…read moreliquid and having me clench, we did that for about 20-30 minutes, then rather than confirm my clot sealed and monitor my bleeding they gave me another gauze and said I could go home, once I arrived home and waited and took out the gauze the bleeding came back rapidly and I called back asking for help and they told me to do the same thing, after I called back AGAIN, they told me they couldn't help me and to go to another hospital, not only did I not receive treatment I was robbed of $80 dollars and told to go somewhere across town while the city was flooding, worst experience I've ever had with a healthcare facility and recommend anyone not to trust them. At least if you couldn't provide treatment don't rob me of my money.

My Physician, Dr Alyson Kracke was so nice and caring. She listened to all of my worries while also…read morerespecting my boundaries and my fears. I was very anxious and nervous about this er visit, but the physician made it easy and calming.

From the moment I walk in. I'm greeted with friendly faces from the front desk staff…read more When I'm taken back to the room. The Tech that does my vitals. Is always nice and professional. Ms. Priyanka Mooney.... Is excellent! She always goes over my lab work and explains things to me if I don't understand. She ask lots of questions pertaining to my health and shows that she cares. And as a finish up to my visit. She always ask if I have any questions or concerns. And she is good to answer anything I might have I'm thankful to have her caring for me.

Hillside Primary care Drs and staff are Always helpful and caring! I've been coming here for…read moreyears and have been very happy. Thanks Hillside primary care! Sincerely, Debra G