Absolutely the best medical care I have received in years!!! From the moment you walk in you are greeted with kind, compassionate professionals. The nursing staff are amazing. So kind, compassionate and immediately puts you at ease. Florence Pugh is phenomenal. Extremely thorough, caring, listens and explains all you need to know once leave the office. Thank you truly for the amazing service you provide so many. I am truly grateful. Highly recommend Hillside Primary Care!!!! Make an appointment; you will be glad you did! read more

From the moment I walk in. I'm greeted with friendly faces from the front desk staff. When I'm taken back to the room. The Tech that does my vitals. Is always nice and professional. Ms. Priyanka Mooney.... Is excellent! She always goes over my lab work and explains things to me if I don't understand. She ask lots of questions pertaining to my health and shows that she cares. And as a finish up to my visit. She always ask if I have any questions or concerns. And she is good to answer anything I might have I'm thankful to have her caring for me. read more

I absolutely love my doctor, Samantha Logue but with all the hiccups and constant miscommunication, I have to part ways. Within the last 5 months, I've had to reschedule 3 times. Two of which I showed up, checked in, paid my copay then informed that she wasn't available...after the fact. To which I'm somewhat forced to see another doctor. However, both of those times it seemed like no one talked to one another. Dr A said she can't prescribe my regular meds as she doesn't see the last bloodwork results. Was told I could reschedule and they'd apply my copay to the next appt, which then the manager Evelyn argued I couldn't...A different appointment, I had to see Dr B who states I have to take a month break before she can write another script & I have to come back in another month. Yet this was never mentioned during my previous visits with Dr Logue. Additionally they have a third party who calls regarding confirmations. I spoke to someone on the phone to reschedule which they confirmed, then was hit with a $50 no show fee. If Dr Logue goes anywhere else I'm happy to follow but I'm tired of the right hand not talking to the left. And update as of 3/26 - had an appt on 3/24, checked in and paid my copay. I was then informed by a nurse that I would see Dr. Karen...again after the fact. Instead of taking another morning off from work to reschedule, I saw Karen Johnson. She was very kind but immediately said I would have to give updated labs and reschedule...again. Charged my copay THEN I was hit with a No show $50 cancellation fee on 3/25.... PLEASE SEE ANOTHER OFFICE!!! THIS IS RIDICULOUS!!! read more

I've been going here for at least 3 years and I'm so glad I found this place. They are kind, helpful and they actually listen to me!

I rarely leave negative reviews, but I feel obligated to warn others about my experience with this office. If you have a question or concern, be prepared to leave a voicemail because there doesn't appear to be a direct line of communication with the office. In my experience, emails and phone calls often went unanswered, and messages were routed through a third-party answering service. Responses took days, and sometimes I didn't receive one at all. I would also encourage patients to carefully review their billing statements, request an itemized bill, and verify that the diagnosis codes accurately reflect the reason for their visit. There are many excellent primary care physicians who value communication, provide quality patient care, and operate with honesty and professionalism. Unfortunately, that was not my experience here. Save yourself the frustration and consider looking elsewhere. read more

I'm always very impressed with everyone at this office. Each person that works there is friendly and efficient!! I've been to many doctors offices and this is by far the best!! Flo Pugh is the best practitioner!! I highly recommend this office!! read more

The staff Hillside Primary Care are great. They are friendly and knowledgeable. I love my PA because she listens and has sincere interest in my health. The front desk folks are great too. My only crucial would be the folks I've had to deal with in their billing department. I sense it's a completely different company. Not as courteous or friendly. They could take lessons on customer relations from the staff at the clinic. read more

Been seeing Dr Karen Johnson at Hillside for about 2 years now. She is awesome, great at listening and answering your questions. Her nurse Marie is super nice and treats me with professionalism, but also makes me laugh and feel right at home. Together they make a great medical team. Vaccinations, joint injections, allergy testing, or cardiac care..they cover the gamut. Thanks Hillside! read more

Whole staff and Np Pugh are excellent! Always professional, friendly and competent! Love visiting the Schertz office.

Florence Pugh. Always informative always ask questions very polite, very punctual, friendly atmosphere caring Dr.

There's several factors as to why I'm leaving a poor review. First, I had an allergy test done less than a year ago. After that, every time I'd go, they would ask if I wanted an allergy test, they would call and text offering an allergy test. It's concerning because shouldn't that be in my file? I'm assuming they get paid an incentive for allergy testing. I don't appreciate pushiness. There was another time I cancelled an appointment and said I would call back to reschedule. Not even 48 hours later they call me to set up an appointment. Again, I don't like pushiness. I'm aware they are closed weekends, but they have an after hours line so I called hoping to make an appointment for the upcoming week. Whoever returned my call told me I have to call during business hours. So I'm not sure what the point of an after hours line is. I'll be looking for a new doctor. I had originally posted this and then deleted it after someone replied to my review on Google, but decided to post it again as whoever replied to me was defending their practice saying an allergy test is recommended annually. The fact that the person replying didn't seem the grasp what I was saying made me post this on Yelp. Again, it wasn't a year later or close to a year later when I was being hounded for another allergy test. This happened weeks after and then continued months after. Clinics that are pushy about scheduling appointments when not necessary are concerning. read more

Kind, professional, and efficient reception staff, medical technicians (Jolene), and primary care provider Ms. Mooney. Thank you for a timely and productive visit. read more

I've been a patient at Hillside Primary Care for several years, and couldn't be happier with the care I receive. I see Nurse Karen Johnson, and I absolutely LOVE the attention, compassion, and professionalism she and her staff provide. Several of my family members see Nurse Flo and rave about her as well. Dr. Patel runs an outstanding medical group, and it truly shows - patients and the community always feel supported, informed, and genuinely cared for. Highly recommend Hillside Primary Care! read more

Hillside Primary Care - Weight Loss Centers Near Me - Schertz, Texas

Been going here for a few years and Ms Flo is great. Gives you time to ask questions and goes over your labs thoroughly. They get you in and out pretty quickly as well. Front office staff are friendly and helpful as well. Overall great visits when I go. read more

This location has always been extremely efficient with a very friendly staff. Health providers are always extremely thorough and empathetic. I highly recommend. read more

Friendly, thorough and they take their time to listen to your concerns (you're not rushed in/out!)

The staff is amazing and extremely helpful! The doctors are great too! I always have a good experience.

Blood draws are fast. I really like NPR Mooney. She listens to my concerns and diagnosed something I probably had for years that was missed by my previous doctor. read more

I saw NP Flo for the first time yesterday. I have been going to Hillside for 2 years, and truly felt heard this visit. I appreciate the care and compassion I received! read more

Doctor Johnson is a fabulous doctor along with the whole staff...it's easy to get appointments and the care some of the best around

Everything was fine except for wait time. Appointment was 2:00 and didn't get called back until 2:50.

It was my first time with Hillside Primary care. And Ms Priyanka Mooney and everybody else in that office were very friendly and courteous and real respectful. Ms Priyanka Mooney Was very attentive and knowledgeable of my problem. I really felt REAL Comfortable sharing my situation with her and Her assistant. I came out the office thinking that after so many years of dealing with my sickness That I really believe that Hiilside Primary and Ms Priyanka Mooney will find the right solution to my situation. To be cont...... read more

P.A.Flo is the best. Totally brilliant and the front staff and assistants are so kind and helpful!

I have always hated going to doctors appointments until I started seeing Ms. Pugh. She is very thorough and will address all of my concerns. So happy to have found her. read more

I have been going to Karen Johnson for over 5 years and she provides amazing quality care, answers all my questions and has helped me and my family navigate any concerns that arise! read more

Mixed feelings. This was my Mother's first visit to this care facility. Pros: Office was very clean and orderly. Receptionists were very helpful and polite. Lab tech was accommodating and professional. Cons: Office was so short of doctors that we had to wait an additional 45 minutes to be seen. Dr. didn't give us any paperwork on prescription. Dr. didn't give us details on what probiotics she wanted us to purchase. read more

Went in for my annual physical. Easy check-in, short wait to be seen, excellent attentive care. Staff are all friendly and personable. ​

I went for labs. The young lady was very sweet & efficient. I appreciate getting in & out quickly! Good job! F. Espinoza-Talleur read more

Patient care has really gone downhill. Went in yesterday for appointment because I was feeling bad. Medication made me ill. I called to inquire about it first thing this morning and no return call. My pain is worse, medication is making me nauseous and no return call. read more

Excellent care! They are usually on time! Staff is VERY friendly & helpful! I have been with them for the past 4 years!

Hillside Primary in Shertz is the very best! I can usually get a same day appointment and I never wait long to be seen. Dr. Pugh really makes me feel heard, and takes the time to listen to my concerns. I never feel like I am being rushed through and that is the best feeling of all! read more

Office staff member who handles the lab check-in process was very accommodating and full of kindness. The kindness & smile really stood out above everything else, although everything went well today. The lab tech was very courteous, explained everything, fast and efficient. read more

Karen Johnson is the best NP - she's very caring and knowledgeable and calming when problems need fixing. I've been seeing her for years for myself and my two sons and I highly recommend her expertise and caring manner with patients. Also, Maria, one of the staff members is so efficient and kind as well. She helps to make sure your entrance and checkout are smooth and professional with her caring and friendly smile. read more

I paid a $125 copay for an appointment that lasted under five minutes and consisted only of medication questions and lab orders. There was no physical exam, and I had to interrupt the provider as they were leaving the room to ask what labs were ordered and to request a referral. The provider felt disengaged, rushed, and dismissive. I understand labs are often done before visits, but I did not have an order. I was then asked to schedule a follow-up visit (and pay another copay) simply to review results, which felt unnecessary given how little care was provided during this visit. This is not my first poor experience at this clinic. Visits consistently feel transactional rather than patient-centered, with minimal evaluation or basic medical care. As a healthcare provider myself, it is concerning to see care delivered this way, especially for patients with more complex needs. I am disappointed and am considering finding a different primary care provider. read more

Allyson the nurse and Samantha my Nurse Practioner were great! They listened to me, and were very caring and professional. No judgements, just good friendly care.​ read more

Karen Johnson really took the time to talk with me as I was a first time patient. I never felt like I was being rushed out of the office. The office staff was very helpful. The staff really helped me understand my insurance and let me know what my fees would be ahead of time. The check in with the QR code was very simple and quick. read more

Rewarding experience. Professional. Articulate and highly recommended. Taking Care Of Your their Patients With Consideration Respect And Allowing Their Patients To Be Able To Trust and Be Hopefully As To Their Evaluation. read more

Second visit with NP Pugh she greets you with a smile every time and has the best bedside manner I've ever experienced from a primary care provider. She provided all the information I needed without immediately pushing medication. She's very knowledgeable, thorough, and patient, and she takes the time to answer all questions. Very happy with my visit ! read more

I have had NP Karen Johnson for several years. She listens and is very caring. The clinic personnel are all very professional and cam answer your questions about appointments and insurance questions. read more

Great second visit today. Saw a different provider and she was just as good as the first one. Never had a issue as a new patient.