And still the same issues! Mind you, this is a surgery center. They should treat their patient calls with more urgency. I've been trying all morning. And there's more photo on my phone I have as proof. Besides these two. read more

Synovation Medical Group - Pasadena - Physical Therapy Near Me - Pasadena, California

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Synovation Medical Group is a joke. Azusa & Pasadena they're worse than the other. Mitchell at surgery center in Pasadena is unprofessional, rude and doesn't know anything about authorizations. It's been 1 month trying to get appointment for a shot, locations don't answer the phone. Somebody calls from call center, they tell you that you have the right authorization but they cannot get in touch with them or give appointment. Call center, Pasadena office, Azusa office and surgery centers they have no connection with each other. To deal with them is a nightmare. Waste of time, energy and you go in circles. I've been with doctors and surgery centers for over 35 years, but I have never seen a company this ridiculous in all their locations. read more

Review for Synovation Medical Group - Pasadena I have been coming to Synovation Medical Group in Pasadena since 2017, and this office has truly become like a family place to me. I cannot thank the staff enough for their care. A huge thank you to Daniella Campos in Medical Records--she was absolutely terrific and so helpful with everything I needed today. I also want to give a very special thank you to the lady at the second-floor front desk. She has been sitting at that same desk for the last several years that I've been coming here, and she is always so polite and helpful. I am sure Synovation appreciates having an employee like her representing them at the front; she makes every visit better. Additionally, thank you to Janet, Dr. Corrado's assistant on the third floor. She has been great with coordinating between the doctor and my insurance, handling authorizations, and providing any other help I need. I really love this office and appreciate all these wonderful employees! Adding to my appriciation from the staff, I also want to Thank You Dr, Corado with his great help in my most difficult time of my life as a prremenate disabled. I pain managment department is another great pluse adding to this locaton with great staff like Iva and rest. Overall this group is like you have everything in one location so convinent with great parking . read more

I came in with my mom for her occupational therapy appointment, and this review isn't about her provider but someone else on the same floor. I assume he's a provider since he had his own key to the restroom. It sounded like he was in the middle of a session with a patient and went into the restroom while the patient remained on speakerphone. That is incredibly unprofessional and inappropriate on so many levels. Honestly, it was pretty disturbing to witness. read more

Horrible!! 0 stars! My mom took time off work, showed up early, could not find parking. Circled the area for 15 mins until a space freed up. This office made her reschedule without any sympathy for the inconvenience. There is no street parking and no one overseeing the parking lot. Of course there are non patients parking there and they do nothing about it. So we reschedule. Then what? This happens again? I don't think so. Don't waste your time on this office or the staff. read more

Michelle Termech is the most unprofessional, unethical, unfitting person to be working in the medical field. Not sure if anyone in this clinic knows what is patient centered care. It's a pain management center but if you come here with pain you will be discharged with an additional pain -- a headache. Michelle Termechi is the worst medical professional I have ever seen and should have her license re-evaluated. I or my community will never go anywhere that Michelle Termechi works. read more

The staff person was rude and made it 100% clear that she couldn't care less about me even though it was she who canceled my appointment.

From a Workers' Comp perspective , this office doesn't answer their phone or callback. I sent a referral 1-2 weeks ago, and called multiple times, left multiple messages, and couldn't get the patient scheduled. Wasted time with this office. read more

I've been taking my mom to this facility for about two months now as recommended by her doctor for physical therapy. The facility itself is nice and clean, and they also keep social distancing in mind. Her therapist, Dr. Zurwa is really great. At my mother's first visit, Dr. Zurwa asked a ton of questions to see what specifically my mother wanted to take away from her therapy. Taking away one star as they messed up one of her appointments. Her appointment was scheduled for 5PM and they actually don't have therapy sessions at 5PM. We weren't notified until the day of. read more

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Do not go to this facility. They are horrible with returning calls, being cordial, and truthful about their response. That said, you will NOT see a doctor but you will ONLY see a RN during your entire time. I had this neurotic / mentally imbalanced RN that has no business in this field. She would suggest a new concept, completely off the wall, which I would ask questions about what she is suggesting. She knew nothing about it nor any other hare-brained stupid suggestions going forward. She didn't like the fact I was challenging her suggestion and since she knew nothing about it I would decline. She used this type of interaction against me by reporting that I refused alternative treatment. Another one was Ketamine. She knew nothing about it but referred me for a consult which I did. I was told that I would have at least an hour consulting with the person who uses this powerful drug in an off-label method. He refused to answer any of my questions and the consult lasted less than 15-minutes. As a result of this extremely poor consultation, I declined this option. Again, she lied in her reports that I refused this alternative treatment. In fact, in my research, there was a shocking notation that if a certain medication was taken in conjunction with Ketamine, there was a high chance of COMA or DEATH. Since I was taking this other medication I wanted an answer to this question but I didn't get any response and it was handled like it was not a big deal. Really! I was a patient at this facility for 14-years+ as a result of a near death injury. I was initially treated by a RN for the first 6-years who was great but she left Synovation. Then I got this scatter-brain idiot who I ended up conducting and managing my appointments, medication authorizations, appointment authorizations, etc. She would tell me that the authorizations are handled when nothing was done or the form was incorrectly filled out which resulted in countless times of no medication(s) for weeks on end. It got to a point where she was screaming at me, berating, condescending, and all things UNPROFESSIONAL. She is psychotic, a liar, and should not be treating patients with severe / chronic pain as she has no empathy or knowledge how to properly treat or handle patients without this persistent screaming, threats, and very unprofessional manner. Patients with severe pain only want to function with some day-to-day relative normalcy. She only looks at it from the perspective of 'self preservation' to protect her license. If you haven't learned of the MME calculation, you need to add this to your management items because it is abused and used against you. The MME is 'Morphine Management Equivalent' which is the CDC's suggestion / recommendation. It's a point system for any opioid medications you may be prescribed. She would refer to this MME as an absolute and inflexible reference when it is only a recommendation. Someone came up with an MME total of 90/day. I had to remind her that I did not prescribe the medication to myself as if I used her prescription pad. It didn't matter what I said to her. Each appointment got more psychotic and unprofessional that I began to push back and not take her crap. That was the trap she set and in a very unfair, unprofessional, and brutal fashion she abandoned me. Terminated my care, gave me one month of medication and kicked me to the curb. No official reason given at all. I have never failed a drug test, nor requested additional medications or early refills; nor any issue within Synovation's 'Informed Consent Form' was breached by me. Now, 4-months later, I have gone through hell, sudden stoppage of all medication, been in and out of the hospital and still have yet to see any other provider for treatment. Everything that is noted in their 'Consent Form' with regard to termination was NOT followed. Lastly, I requested a copy of ALL of my medical records. After waiting over a month, my Primary Doctor received only the last (3) appointments. Not 14-years of records. After 2-months+ I finally got through to the correct department without being disconnected. I was able to get the past 10-years of records emailed to me while on the phone. I also requested all the records mailed to me. It took so long because Dr. Psycho tainted my name throughout the facility preventing me from seeing any other provider within Synovation, if I called in to speak with someone the call was terminated. Basically, she tagged me as a bad person and not allowed to speak to anyone. That's all. If you don't understand my lengthy message and to stay away from this place, I hope it creates doubt within your mind and to proceed cautiously. read more

The bottom of the barrel ratings for this practice are a long running San Gabriel Valley institution. The front office staff are an endless stream of surly "not-my-job"ers. Some even love to antagonize patients, like the as wide as is tall Pac N'West type I encountered recently. What little miss(?) rudeness doesn't realize is that this is all the owner's plan... have the worst possible office staff, and pay them the least money! Did you get that rude front desk peeps? He keep's it miserable to see how long you will stay for little pay. read more

I've never experienced such unprofessionalism from medical staff as I did at this office. The attitude toward patients is incredibly rude, making you feel like you're being looked down upon. Today, I called to share information about my injection results, and the medical assistant who answered was immediately hostile. When I politely asked, 'Do you understand what I'm talking about?' she became defensive, claiming she's 'not dumb' and accusing me of treating her that way. I believe that as a medical assistant, she should stay alert and knowledgeable instead of projecting insecurities onto patients. She sounded annoyed from the start. She seemed completely lost about what I was referring to and even made some frustrating sounds, which only added to the impression that my concerns weren't valued. The only person who treats you with respect and compassion here is Nurse Katherine Greenwalt. She's attentive and genuinely makes you feel like a human being rather than just another patient. I wish the rest of the staff could learn from her professionalism. read more

The first two times I went, I was in a lot of pain, and they just prescribed muscle relaxers. One of which could have killed me if I took it while taking Norco. Then I was told to take an MRI and the same day I was supposed to discuss the results and have therapy, the doctor blew me off with a so-called telehealth visit instead of a real visit. My insurance is paying them for physical therapy and complex evaluation. None of which can be achieved over the phone. This place sucks!!! read more

DO NOT COME HERE! They are the most unprofessional group I've ever encountered. We've had an appointment for two months. I get a call the evening before saying the appointment is canceled because the provider has been out of the office for over 2 weeks and won't be coming back soon. This is a pain management office, people only come here if they are in intolerable pain and these people thought the best time to cancel is the evening before, when they've known for over a month that the provider with whom the appointment is with is gone. Stay away from this group. read more

Should have listened to what the previous reviews said. Clearly there is a reason for such a low recommendation by others. I don't comment much on yelp, but i felt it was warranted. Bad customer service. Appointments either not entered by there staff or disappear from there system. Long wait times to get scheduled appointments (10 days out is not acceptable). Very little instruction during therapy. Feel rushed out at the end of a session. I won't be back after 2 sessions. read more

There are a lot of people here that don't know how to do their jobs! They call in medications in the wrong strengths and amounts monthly! The nurse Practitioners make excuses for the staff! The billing department doesn't return calls and calls from voicemails. You can only reach a live person if you call before 8:30 am which is still rare! Monica the billing mngr has terrible customer service skills! The lady With the bleached blonde hair, Christine is very rude! They've gotten rid of most of the staff that books appointments but they really need to exchange these two also! As a sign of inadequacy this office uses an answer service that sends messages the next day! This place is a wreck! You can get the same service quality at Mac Arthur park or Skidrow! They are just terrible falsely elitist practices!! read more

Never responding to calls. Tried for last 3 weeks to contact anyone there. I had treatment and have questions for doctors.

Probably the worst place to ever get treatment, to the point where you could probably file a lawsuit against their discriminatory and abusive practices, and win. This location needs to be shut down in order to maintain the decency of the overall name of the Synovation Medical Group. People who work in a medical office should treat patients as PEOPLE WHO ARE SICK. They do not treat you with compassion or even like a human. A relative of mine who visited recently was having chest pains and neared a heart attack due to the absolute degenerate behavior of a girl named "Jennifer" (probably not her real name, because she also listed three different names - Jennifer, Miranda and Jessica). When my relative vocalized she was having chest pains, the girls behind the counter just crossed their arms and watched my relative, saying, "Well, you were late." They also told my relative that they "prioritized new patients" and "since she was an old patient, she would have to wait". They berated her for coming at 2:16 p.m., even though they said her appointment cut-off was at 2:15 p.m., but at that time, she was still waiting to be checked in. To Jessica, Jennifer, and Miranda: I want to tell you all three because you refuse to take phone calls (don't worry, we've already filed a complaint to Blueshield and Synovation) that your treatment of my relative is absolutely unacceptable. The fact that you treat sick patients like this shows how you treat others in real life. Please consider getting a new job where you don't have to deal with people in person -- not only are you not good at it, but you are downright terrible. Thanks! read more

This medical group is a joke, find another pain management group that actually cares. The Pasadena office does not return calls and does not care about their patients. Synovation is responsible for my mother being admitted into the hospital because her pain was so unbearable that it also caused her heart rate to elevate. This medical group has treated my mother like a paycheck. What happened to compassion and care for the sick and elderly. Oh I know, money. The mighty dollar has caused this group to lose sight of helping others. Shame on them. read more

Worst caring service. We came 10 min late from appointment and they refused to do a service and said we need to reschedule after waiting for months to be seen a specialist. This place should be closed immediately as they are playing with patients life and not caring DO NOT GO THERE!!! shame on you SMG read more

It's important that I'm wearing a mask. I got multiple reminders to mask up, both in communications from facility AND multiple signs on way up to office. But the receptionist isn't. Hers is down around her neck. Not awesome. I'm a care giver for a brain injured man and a 90 year old woman, and ALL of us are immunocompromised. So far, not impressed at all. read more

This 5 STAR Review is solely for The Angel of a Physical Therapist Lois Luetmer! What an awesome, talented and knowledgeable P.T. Such attention to detail. She was spot on and just gets it. What an absolute pleasure, it was an honor to have worked with you. See u again soon:) Thank u read more

Hello Everyone, This is about NP Ohar Mohtov I have been a patient of hers since 2021 I believe. I'm taking this time to write what kind of nurse practitioner she is and how she deals with her patients, or at least how she dealt with me. ==================================== I have arthritis in both my knees and both my hips, as you know arthritis is a disease that does not get better. You must go through a knee replacement, and a hip replacement in order for it to get better. And then sometimes you are still in pain after the operation, and you healing ==================================== For some reason, gave me an extremely hard time when it came down to getting pain medicine. For some reason, I think she thought I wanted to be a drug addict at 71 years old. I understand she's there to help me she caused me more HELL than help. =================== I found out in 2019 that I had arthritis, I was not going in any hospital in 2020, or 2021 because of Covid 19. That gave my arthritis a chance to get a lot worse. I had one hip done in 2022 and one knee done in 2023. I am still in pain because I need more operations, but you cannot get them all together. I just found out I have I Osteoporosis ===================================== I have a daughter who is blind and in a wheelchair. So I have to tend to her every day and take care of myself every day. You have to work out in order to stay strong at 70 years old or you lose your muscle mass. That takes pain medicine to help me every day, for a while. ==================================== I also need to work, she refused to give me enough pain medicine so I could go through my day-to-day routine. My routine is not over at 5 o'clock. I still have to cook and take care of my daughter then exercise to keep my house in order, so it doesn't look like a pigsty. ================================== She was horrible to me she left on a vacation and left me without my pain medicine. =================================== I'm supposed to see her every 30 days or talk to her over the phone. She made a appointment for me past 30 days, which means that I would be in pain after 30 days without my pain medicine ===================================== treated me like I was a drug addict, not like a patient with a progressive disease that gets worse and worse. She told me last month that she was going to cut my pain medicine after I told her I had Osteoporosis, and all she had to do was look at the MRI or the x-ray because I definitely need to work out more to keep my bones strong. ==================================== You need pain medicine to work out, especially if you have weak bones and arthritis. I even tried to work with her to show her I will try other pain medicines. I told her Tylenol with Codeine does not work well on me. I took that for a number of months. I finally had to tell her I'm not taking it anymore and it's not working, and I cannot function on it and take care of my daughter and my daily tasks. ===================================== Then she gave me another kind of medicine that did not work at all on me I took that for a number of months and finally put my foot down and told her I'm not taking it anymore; you have to give me something that works. She fought with me every month over my pain medicine. WHY WHEN I HAVE A PROGRESSIVE DISEASE? ===================================== I have to make sure that I get stronger and stay stronger for my disabled daughter, and for myself, she refused to help me. ===================================== I heard this complaint from so many other people that need pain medicine. I understand what happened with opioid addiction. I'm not going to let you take that out on me. Orah Mahtov was supposed to help me, she hurt me and my life. I cannot get a job on two pain pills a day, take care my disabled daughter, work out, and clean my house. ===================================== The only time she gave me the medicine that I needed was when I had my knee replaced a few months ago then she told me she was going to cut the pain medicine as if I was healed, and I didn't have another knee that needed a replacement, or another hip and Osteoporosis in my back that causes me severe back pain now. ===================================== I took the time to write this because I want people to know how she affected my life in a horrible way. She really acted like I was a drug addict just trying to get drugs AT 71 YEARS OLD. As you can see arthritis was coursing through my body, and my bones are getting weaker by the day, mainly in my back, and hips now. ===================================== I understand I'm not going to get rid of all this pain through pain medicine. I understand doctors are not trying to make the same mistakes they did with the opioid addiction. But when it's on paper and I am in between operations you're going to tell me you're cutting my pain medicine. That's not right. I told her my life is just as important as her's, maybe read more

Dr. Levine has literally changed my life for the better. I have been a patient at Synovation for several years, and the treatment I have received has improved my quality of life so much. Dr. Levine has always been very validating and compassionate and is always willing to investigate why something might feel a certain way. He has sent me to various specialists and physical therapists over the years who have also helped me significantly. I would not be able to do the things I can do today without the treatment I have received from him at Synovation. It may take a while to get in as a new patient, but they really do care and try to help as much as they can. I usually schedule my monthly appointments two months in advance so that I could get the appointment times I wanted. read more

Got to dial in 2 different ratings here....I'll start with the not so great & the last one will be about the rock star OT Beverly Wike. 5 stars for Beverly!!!! My first rating focuses on the horrific wait times, delayed or non existent "returned phone calls" (according to "Jane" all calls are always returned & prompt). Since the beginning of my adventure with Synovation the call center journey has been horrific. Up to 2.5 hrs on hold, dropped calls or just forgotten about through lunch time. Lots of misinformation from call centers that are not connected to the local office/community. I was suppose to see an OT & when I scheduled my very first intake the call center had set me up for a PT appointment. From here it has been down hill. I call & leave messages to schedule an appointment, no return calls to set one up. Yet the best misadventure with Synovation to date occurred today. Last week when I complained about the call center and all its madness, I asked for a supervisor that I could connect with, that is how I met "Jane". This afternoon after I called synovation to see why nobody had contacted me about setting up an appointment, I decided it was time to connect with Jane in hopes of bringing light the various debacles that the call center has created for me & possibly others. Little did I know that Jane would be so unprofessional, inconsiderate, reactionary & condescending. She interrupted me mid sentence to insert her perspective of what really happened...(funny she was never on any of the calls, except for when I called her today). Jane went on to imply that I was lying about not being called back, she insisted in a very passive-aggressive manner that the call center always returns all calls. In trying to engage with some civil dialog, it seemed that Jane couldn't find her "listening ears or her lip clip" She seemed more focused on telling me things I knew where just not true, based at least on my 5 different call center experiences. I asked Jane to just try & think about how call centers don't personalize a clients experience & that she & the other "higher ups" including the owner should think more about the people who come to their many facilities over the profit they can make by cutting corners and out sourcing to call centers. I shared with Jane that before Synovation open more spaces up in other parts of California or the U.S., they should figure out their customer service goals first. I think it is simple, People not Profit! After today's interaction with Synovations supervisor Jane, I see that they prefer Profit over People. I hope ya all never have to meet or sort anything out with Jane or the call center while dealing with synovation. The system will not allow me to leave a zero star rating, so I leave a one star by default. read more

I called these people to make an appointment for a Cortizone shot in my back... I have been going to PT, and doing everything else that my PCP had asked me to do and nothing helped so he referred me to the Synovation medical group to get the shot... They scheduled me for an appointment but not for the shot itself... And they transferred me to the front desk and a woman named Malina hung up on me after being on the phone for an hour waiting... She literally hung up on me... I am a patient... That is no way to treat a patient... That's who pays the bills... I really can't believe she hung up on me... She should be fired...& on top of that, I find out that she is the office manager!!! So I am in their office now with Orah Matov, Nurse Practioner who is very helpful read more

I was sent to Synovation and my doctor there has been Dr. Reed Levine. From the very star, Dr. Levine far surpasses any of the other pain management specialists I have encountered. He is exceptionally kind and perceptive. He has a great "bedside" manner and listens very carefully to his patients in a manner most doctors in the Workman Comp system do not. He has excellent diagnostic skills as well as being thoroughly versed in not just traditional approaches to mitigating pain, but also the cutting edge of patient care and new developments in the ongoing expan of new technologies and techniques for treatment. He impressed me when he treated my wife, but having him as my doctor, I have found Dr. Levine to excel at all aspects of his speciality. He is quite possibly the best surgeon in this field -- he's calm, a noted and brilliant critical thinker, and a skilled healer. I give him the absolute highest marks as a doctor, a surgeon, and a gifted healer. I recommend highly to everyone and anyone who's suffered and endured a or injury read more

I have been coming to this facility to see Dr. Levin for about 8 years maybe more. He and his staff are courteous and very detail orientated when it comes to your healthcare. We have worked all the way from physical therapy to noninvasive procedures that have eliminated the need to take pain medication at all!! Yes I said it!! No pain meds and able to live a normal life. I have also had procedures done with Doctor Levin at the Pasadena Surgery Center conveniently located right below their office and they too are awesome. Sheila, their anesthesiologist has been my primary in the procedure room with Dr. Levine for at least 6 years as well. thank you all for continuing to help us in pain. Thank you, Doctor Levin for working with me in person in the office, in the procedure room, on the phone, or in the portal I am living pain-free without narcotics because of you. read more

Dr Levine is fantastic. I have been seeing him for over a decade and he has given me my life back after I suffered a crazy injury. Synovation is as professional as they get, this isn't some Florida pain clinic. The people in this office have helped me live a life and not be bedridden with pain. Dr. Levine is compassionate and has worked with me for a very long time and I've shown incredible results. My pain is managed and I have a life! What more could I want?? The web portal makes it easy to schedule appointments. read more

I have been a patient here for almost 10 years and Dr. Levine has enabled me to live a life after a horrible injury. My Mom sees Dr. Levine as well, and he has helped her get walking again. Dr. Levine is fantastic. I had a horrible experience at LA County hospital and had to rush to get adequate pain control after they basically kicked me out of the hospital (cause I hit some threshold) Dr. Levine took me on as a patient, straightened out my pain meds, and worked with me to find a combination of meds that worked for me. Some did, some didn't. I think this business' Yelp rating is skewed by negative reviews from people that failed drug tests and we're upset they didn't get heavy-duty narcotics. This is a legitimate doctor and practice, this isn't Florida. If you've got cocaine in your system by California law they can't give you heavy duty meds. Dr Levine is as professional as they come. He is scary-smart and knowledgeable about cutting-edge treatments. He suggested Ketamine treatments as an adjunct to my regular pain meds. That's pretty neat that it is an option. After 10 years, I trust him implicitly. He has proven himself- really what I want and need in a pain management doctor is someone who will use their judgement to help me find therapies to get me through my day. I was pretty messed up after my injury and I lead a normal life now, I go to school and have a girlfriend and a kid now. Dr Levine has helped me get my life back! Try not just giving up and work with him. He cares about his patients and their well-being. I cannot say enough good things about him. read more

This review is for Michela Termechi. She's been my nurse practitioner for several years for one simple reason: Michela is a consummate professional. When she asks questions, she listens to my responses. She'll lay out options for controlling my back pain. Sometimes, if it's hurting more than usual, she boosts my spirits with funny, personal stories! I leave feeling better. Michela's compassion and professional expertise make her an excellent nurse practitioner. Sincerely, Danielle K. read more

***I think I'm in love*** The good news? He is a doctor. The bad news? He is married. I met with Dr. Reed Levine for a consultation today at The Pasadena Rehabilitation Institute. I was referred to him after a brief stay at Huntington Memorial hospital for diagnostics. Dr. Levine is to medicine, what D'Angelo is to a microphone, what Timbaland is to the beat and what the Los Angeles Lakers are to a basketball court. I am more used to doctors that are to medicine what 'vocoder' is to music. What 'Hometown buffet" is for gastronomy. And what "Kim Kardashian" is for talent. Maybe you are too. I *Googled* him as soon as I got home just like I do with all my medical crushes, and so should you. Some highlights: Dr Levine graduated from NYU School of Medicine, completed his internship in Internal Medicine at Yale, and did his residency in neurology at USC. His accolades, awards and credits are too many to list. He has been published in Time magazine and the Huffington Post. *swoon* He is overqualified for almost any medical position. Which is why I expect to see the Dalae Lama and Obama waiting for a consultation from him. But no. Plain 'ol me walks in with a wait time of zero minutes before being greeted by his firm handshake. How long have you waited to see a specialist before? How many doctors, in your career as a patient, have actually SMILED upon meeting you? Taken the time to actually TALK to you? Are you as sick as I am of being shuffled in and out of their offices like cattle stinking of MAD COW disease? Not here friends. Whether your bones have been in numerous car accidents, or like mine, just look like it under x ray, this review is for you. Seeing orthopedists and-the-like is embarrassing for me. I told Dr. Levine why I have had so many broken bones, surgeries and scars. On the hands, wrists, elbows, shoulder blades, rear of the skull and tailbone. I do a mock fetal position to demonstrate. "Concerned, he asks me how I am smiling. I assure him that I have had therapy. His background in neurology is a blessing in my case. He knows the details of my brain surgery and takes the spectrum of my injuries and history into account when testing my strength and reflexes. Smart, bright and instinctive, his questions are quick and tailored for me. My history and complaints have him pointing to a place in my spine the size of a pea. With confidence, he says, "It hurts the most here?" *ding, ding ding* He is right. Not the Band-Aid-type of doctor, he writes me prescriptions for various tests and treatments instead of prescriptions for Vicodin. We both agree that drugs are only a temporary fix. A moment before I invite him out to dinner, (I'm dying to try the chef's table at Inaka Gourmet) I am saved by the twinkle on his gold-covered finger. *wipes a tear away* I left his office with a fistful of literature about our upcoming diagnostic appointments and treatments. Most likely blushing a little. I put the top down and wondered what the world would be like if we all treated each other like Dr. Levine treated me. World peace? Five fucking stars. read more

Synovation Medical Group - Pasadena - the front - Physical Therapy Near Me - Pasadena, California

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A place who very clearly doesn't care about its patients. I'm typically a very patient person. I understand a mistake here and there. I really wish I read reviews before choosing this place for physical therapy. I've had lower back pain for a very long time. It's taken me months to get foot in the door. My doctor sent a referral for Synovation Medical Group in Pasadena. The minute I stepped in, I heard someone complaining loudly about their appointment time being messed up. I didn't pay much attention to it. I was also assuming my first appointment would be physical therapy. It wasn't. I met with the doctor here to describe all the same symptoms I already had explained to my general practitioner. After an x-ray, a referral, a meeting with the doctor here, I finally started physical therapy. I went once. It wasn't much. My therapist showed me a few stretches and sent me on my way. I kept an open mind and assumed the first session is mostly a meet and greet and get to know the patient. It took forever to start sessions here, I'm in pain. So I made an appointment for the second session. Second time around. I had an 8am appointment on a Friday. I arrive on-time. They 'forgot' I have an appointment. Reading the reviews I see this has happened before. The woman at the front desk, was completely unapologetic. She didn't apologize . She blamed their 'new system,' and a scheduling change. Take three - I should be going onto my 3rd therapy session, or my second rescheduled one and I get a phone call to reschedule. Something about the therapist having to be in surgery. I work. I have a life. I have planned my day around this. They don't seem to care one bit. I told them this is unfair. They forgot about my schedule last week, and I am being asked to once again accommodate their 'system change.' The woman on the phone rudely said "We didn't forget about you I told you we have a new system, well I'm calling to change your schedule." Giving me no choice. I should have had 3 sessions by now but I barely had one intro session. I asked them to cancel my appointment and I've asked my doctor for a new referral. I'd rather start over at a new place than deal with being toyed around by a staff who does not care about its patients. read more

Hands down the worst physical therapy experience I've ever had. 4 months and no improvement because it turns out I've been doing the exercises wrong and my pt never told me. Oh, and they do have a therapy pool, but good luck trying to get hydro therapy! I highly suggest you avoid this place. I also saw a NP for pain management and it was one of the worst experiences I've ever had, she didn't listen to me, talked over me, and didn't understand what lupus is, which is my main disease. I won't ever go back here. read more

My son has been treating with Dr. Levine for years for his chronic migraine headaches. I have nothing but great things to say about Dr. Levine. So with this in mind, I told my boyfriend to secure a referral, knowing the other doctors are also good. He was given an appointment with a new physician, Dr. Khoslav. Dr. Khoslav had him sign a drug contract and then told my boyfriend who has a failed back surgery, he would not intervene as to providing pain medicine. He told my boyfriend to go to his primary care physician for medication, a direct violation of the drug contract. When my boyfriend called to secure pain medicine because his primary physician initially said no, Dr. Khoslav screamed he hadn't even decided to take my boyfriend on as a patient. This doctor is dumber than a bag of rocks, so why have someone sign a drug contract if you aren't going to treat them and accept them as a patient. We called Synovation and advised that due to the unprofessional and illogical behavior of Dr. Khoslav we wanted to transfer to Dr. Levine or perhaps Dr. Z or Seltzer. We were told a transfer of care must be approved. We assumed it had to be approved by the insurance company, oh no. It was denied by the Synovation office manager with no discussion with us as to why the transfer was necessary. Since when does an office manager, a non- medical professional determine whether or not a physician- patient relationship is workable. So I left a message for Dr. Levine to see if we can work our way around this. If not, we will find another pain management provider who isn't rude and illogical. Do not see Dr. Khoslav EVER. read more

Beverly Wike has been fabulous in helping me heal my frozen shoulder with occupational therapy! She is very professional and I highly recommend her! I have exercises and have been very faithful in doing them and not crying! Parking is easy in and out and always available! The staff is lovely and I am very grateful! read more

Synovation Medical Group - Pasadena - Fabulous rooftop to relax! - Physical Therapy Near Me - Pasadena, California

I saw Edgar for one session (what my insurance would cover) of PT for really, really tight hamstrings/lower legs. I was about 12 weeks pregnant and I was getting nowhere with hamstring stretches on my own. Edgar was great, very warm and welcoming while also being very efficient. He showed me several exercises and answered all of my questions, including showing me how to sit at a desk for a long time without causing muscle tightness. I tried it the same day and noticed improvement right away! I'm so grateful! (Turns out I needed to stretch my hips because the tissue is connected.) The guy I spoke to on the phone to schedule an appointment picked up right away (I called about an hour before close) and provided really standout customer service, highly professional and respectful and scheduled me for an appointment the following week. I didn't have my referral number, so he took a few minutes to look it up in the system for me. Awesome! Wish I knew his name so I could give him a shout-out, too. The office ladies there when I went for my appointment were a bit less so. They were too busy chatting to help patients. The front desk setup was really confusing (they went back and forth between three different desks and when I went to return my clipboard nobody was there at the desk where I checked in?). They ignored me standing there at the first desk trying to find somebody to give it back to, and when I was finally able to turn it in they gave me attitude. I've worked a lot of service jobs and I definitely would have been fired if I treated customers like this. read more

First off, I don't have a problem with the Dr I see here in Pasadena location. I have a huge problem with how the entire group is run. They have what they call massage therapy that I was sent to. Has nothing to do with massage. It is only physical therapy. First thing out of the therapist mouth was, "There is maybe 5 minutes of massage. I have to take care of 2 people per hour. I set you up with an exercise and then go back to the other person. Do you want to end this session now?". Complete waste of an hour my time and fuel that I just can't waste for no reason at all. They also set me up with aquatic therapy. F&$#ing call center set me up an appointment with the therapist that does it but did not set up pool time for the aquatic therapy so I was turned away. An hour and a half and even more fuel than last time wasted for no reason at all. Then I call the F-ing call center and ask for a supervisor. They refused to get me somebody with any type of authority. They must all work from home or something. AVOID THIS MEDICAL GROUP AT ALL COSTS. Only go here if it is the only place your insurance covers. read more

This is the worst place. My aunt was referred here for pain management. She is elderly. She had an appointment for With Dr. Reed Levine. She came to the appointment and was literally instructed to just to paperwork. They said they would send her a letter and a month and a half later she has not seen the doctor, she has not heard from the doctor, she has not heard from the office she has received nothing in the mail and every time she calls it's over an hour to two hour wait. However, they have already billed her Medicare. I'm not quite sure what they billed Medicare for considering all they did was paperwork but it sounds like a scam. Steer clear of this place read more

It's feels like a meat market, they take on a ton of patients and don't do a good job of actually treating them as people. We're just numbers and payments to them. If I had better health insurance, I would never allow myself to be treated by these people. I had a cervical epidural scheduled first thing in the morning, they brought me into an unsterilized room. I have always had epidurals in sterilized rooms, similar to an operating room. The fluoroscope wasn't working correctly, the doctor and two or three nurses had to troubleshoot the issue, I told them that that didn't make me feel confident about them doing the procedure on me, especially since they needed a working fluoroscope to see into my spine, in order to inject the medications into my neck. The doctor was super rude in his response. Then the examine table was out of the 1900's, they actually cranked it up manually. I thought what kind of 4th world janky ass practice was this and to make things worse, the epidural provided me zero relief. Most likely, because the fluoroscope didn't work right and the doctor injected the meds into the wrong place. I also had a lumbar epidural, in the same room , with another doctor that had a much better bedside manner. I can't remember either doctor's name. The lumbar epidural was also unsuccessful, I didn't bother following up. I have a pinched nerve in my right shoulder, which is making my right arm and hand go numb, pins and needles, just excruciating pain. Unfortunately, because of my insurance and the fact that other pain management practices apparently don't want new patients, I have to go back to this practice. Whomever, answered the phone needs to be retrained or fired. It took me 15 minutes to schedule an appointment, it should have take at most half the time. He couldn't figure out the computer software, he asked me dumb questions like my email address, which was 100% not necessary and I could easily provided it at my appointment. I have little patience for incompetence, especially when I am in excruciating pain. Furthermore, the appointment is a month away, which means I have to bare this pain an additional month, which is torture. When I asked to be put on a waiting list for earlier appointments if other patients cancel, he informed me that they don't have one, dumb!! By the time I have my appointment it will be five days before I see a neurosurgeon, who is hopefully going to fix the problem coming from my neck. If you have better insurance go somewhere else. If you can just get referred elsewhere. Terrible place. read more