The parking was bad today. The camera broke and would not let cars out. Instead of a local person, you had to call someplace in Florida and tell them your license plate. The cars were parked up almost to level 3. People are better than automation. read more

I first saw Dr. Costigan a few years ago for an epidural injection and had a positive experience. Unfortunately, my recent experience as an Aetna Medicare PPO patient was very different. Before my appointment, both the office and Aetna confirmed that Dr. Costigan was in-network. However, I repeatedly received out-of-network bills after visits in November 2025, January 2026, and February 2026. Each time, I had to spend considerable time working with Aetna to have the claims reviewed and corrected. Aetna advised me that there appeared to be issues with how the office was being billed in their system. On February 10, 2026, I received an epidural injection. Unfortunately, I experienced significant side effects and did not receive any meaningful pain relief. Because of the ongoing billing confusion, I filed a complaint with HICAP for assistance. Based on my experience, I recommend that Medicare patients carefully verify network status and billing arrangements before treatment. This review reflects my personal experience. read more

The knowledge of all physicians and medical practitioners is highly valued in this practice. There is an effort in our current tech age to make sure patients are informed regarding: timely appointments. The entire office staff should be appropriately thanked and supported in the newest effort to communicate between all. I have experienced tremendous respect, successful care, and understanding when the team seeks to improve the outcome of current clinical care. There is a unique sense of purpose created between doctors and patients. As a patient, I appreciate the information provided upfront how to be successful post procedure. Thank you to all! Best orthopedic offices in this area. read more

I don't write reviews often, but I felt I had to. I have been going to see dr sabbag, had surgery on my hand. That's was fine. My problem with them and sedars portal makes it difficult to contact the office. You can leave a message with the answering service, but the office will not return your calls. Very unprofessional. I DON NOT RECOMMEND THIS PLACE" read more

I had a hip replacement by Dr Dietrick last month and the other hip was done by him last year. I have been extremely pleased with the results. I am walking without pain for the first time in years. The office can get busy but I was generally seen on time. The doctor and his staff are very professional. The family doctor who referred me to the office said that Dr Dietrick is a "once in a generation" surgeon and I believe that's true. I would highly recommend that anyone needing hip replacement go to see Dr Dietrick. read more

The providers are great but since the transition it has been extremely difficult to get through the phone to confirm appointments . Very frustrating. read more

Park in the parking structure next to the offices and take your ticket in with you. They will validate for free. My mom had pins and needles put in her wrist and they were quick and efficient. She said she felt safe, cared for and taken care of. They were friendly staff everywhere. Only thing we wished was different was that someone would've told us her surgery went well and she was in post op. We only Found out once the team was walking OUT. Got to communicate a little better. Other than that. Mom's surgery went well and not in much pain post op. Thank You so much!! read more

The wait times can be very long, just be prepared. But once you are in, the care was excellent. Doctors and staff were very knowledgeable and advocated strongly with insurance for me to get the care that I needed and right away. Feel super lucky I found this place. Would recommend this office to anyone who needs an orthopedist. read more

It took me 5 months to get an appointment with Dr Itamora for my shoulder with 3 full tears in it and in pain and the office canceled me 4 times! One time just a couple days before the first appointment. Then it took 3 months before I could get another appointment. Can u even imagine ! I finally got to see him and of course he was great , as he comes highly recommended and that is why I hung in there . Still in the process of seeing what the best treatment will be . Final review later . read more

These doctor are outstanding doctors in all the fields .Customer services are friendly and caring people. The best news now Cedar Sinai has merge with this group. as you might know too USC took over Arcadia hospital Now. USC Arcadia Hospital read more

It has now been over three weeks that I've been simply trying to contact this office. I've spent a total of 2 and a half hours on hold and beenunable to talk to anyone at the front desk. I've called at random times throughout the day and even tried calling them at the exact time they supposedly open. Never once have I talked to a human. When not keeping you on hold for hours, the phone just rings and rings. This place is so beyond unprofessional. Two and a half hours spent trying to speak to someone is disgustingly irresponsible and disrespectful to any patient who needs help. I did find out that the office manager is named Umberto Medina. He needs to be terminated immediately. read more

Dr. Harris and staff are the best! Highly recommend this practice for people dealing with foot/ankle injuries. Everyone is very personable and polite. read more

I need to make an appointment at the Pasadena location. I've been on the phone now for 15 minutes-getting recordings interspersed with ringing their phone. No answer. I give up. I'll call someone else whose office actually answers the phone. I'm tempted to let it keep ringing to see how long it takes but I don't have that much time. read more

THANKS DR. DIETRICK AND TONY! My Husband fractured his femur and underwent an ORIF at a different facility by another doctor. I did some research and Congress Orthopedics continued to pop up. I called Tony, Dr. Dietrick's assistant who was very helpful in facilitating an appointment. I attended the appointment with my husband. Check in was easy and fast and the paperwork wasn't too bad. read more

Good luck getting a return call. The front office is the worst I've ever experienced. No one returns calls. Calls take forever to answer! Doctors are great, just wish the support staff would match the doctors! read more

Great medical surgery center. Wonderful and warm experience from start to finish. I went for a medical procedure last October 25. I barely waited to be helped when I checked in. Everyone had a pleasant and friendly demeanor that would put you at ease. I felt confident in my receiving expert medical care. Thumbs up to DR K. HINDOYAN - You are THE BEST !!! I have no qualms in recommending him to family and friends. If you want personalized care that specialized in same-day surgical procedures, Congress Medical Center, Pasadena is the " go-to place" . Parking is in the building structure adjacent to the medical center. And, yes they will be happy to validate it for you. Highly recommended. read more

Congress Medical Associates are a Professional Medical Orthopedic Groups that you can trust they have a really excellent professional Doctors as well medical assistant member teams works I just have Experian from my recent successful back surgery with Dr. William M. Costigan just less than two weeks ago I feel my back getting improve every day I'm so happy that I choose Congress Medical Associates Thank you so much Dr. Costigan and medical staff members. God bless read more

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This hospital is very nice. The nurses , doctors, and clerical staff are superb. Dr. Sabbagh is very attentive to your needs and very understanding. Valet parking is easy and reasonable. read more

The doctors here are great & so are their medical assistants but I think they need to hire more MAs. I know the MAs work hard and follow up with many, various issues for all the patients assigned to their doctors. This makes it hard to reach them by phone if theres a need for follow up, issues or get timely resolutions. read more

I've had a great experience with the doctor, when I could see him. But they need to overhaul their front desk and customer service. You can't ever speak to anyone. You can't make an appointment online. They never return voice messages. Not sure why they can't get this right. read more

I really wanted to have a good experience with Dr. Fraipont because Congress is known to be the best orthopedists. Unfortunately the care was very complacent. He barely looked at my X-rays and then told me no weight-bearing for 3 months without any explanation for why. When I told him I had a trip in 2.5 months he agreed that should be fine to start weight-bearing, which felt very strange for a doctor to change the recommendation so easily I ended up getting a second opinion at USC and was immediately recommended for an MRI. It's been 6 weeks since my injury and they have been so attentive and already have me starting to walk. I highly recommend going to someone else who can give you a more personalized approach read more

Dr. Harris is the BEST! Here are a few reasons why: 1. I had a serious injury that required two surgeries and a year of healing. Dr. Harris is the best surgeon and he fixed it so I can walk again - it gave me a second chance to not only live my normal life but go out and do more without pain. 2. After years of visits, Dr. Harris is always super friendly, professional, caring, and he makes you feel at ease even if you are in pain or have anxiety. Not just the best surgeon, but the best doctor of any kind that I have met my entire life. Even if he has a long and hectic day, he still greets you with a smile and treats you like you are his only patient. Even on my surgery day, he was very friendly, calm, genuine, and made me feel better when I would otherwise be very nervous and scared. 3. I trust the team here. Their xrays + expert diagnosis caught additional broken bones that the first clinics I went to completely missed. I like how each doctor has a specialty and I have had positive experiences with the other doctors here too. read more

Doctors are great but the adm process is really bad. Probably they are short staffed. The folks are very nice when you are there or when you can talk with them. Just be prepared to wait for 10 minutes or more for someone to answer the phone to make an appt. Again, great medical care but really a hassle! read more

Broke my ankle and i could not have had a better experience here. Highly recommend. Amazing staff. Always available and very caring

My appointment with Dr. Harris was efficient and went without hiccups. Everyone was friendly and professional. I waited 15 minutes past my appointment. Everything was prompt after that. Contrary to what other reviewers stated, this office does NOT validate for the parking lot next door. There was a sign on their check in window stating as such. There is some free street parking but it is limited, so I walked about half a block. read more

We have been patients for many years. Dr. Adamson was the initial doctor we saw. He came highly recommended from our LA City Fire friends. Very professional with great bedside manners. Four years ago, my husband needed a total knee replacement to his left knee. Dr. Dietrick did the replacement and my husband was back on the golf course in 3 months. Today, we saw Dr' Dietrick once again. My husband needs his other knee replaced. His surgery schedule is booked until mid March. Luckily, there was a cancellation and Sylvia, his surgery scheduler put us in and expedited all the necessary steps needed to have the surgery in 8 days. I, myself saw Dr. Richards for my hip. I had been experiencing a lot of pain for over a year with no relief. He diagnosed that I had a tear in my labrum and it needed to be surgically repaired. Surgery, healing, and 4 years later, I have not had any pain or issues with my hip. This group of doctors are all amazing and well put together. My husband and I will continue to see the doctors at this practice as needed. Highly recommend them. read more

Outstanding doctors. Very thorough. They'll take the time to explain your injury and any procedure options you have. However, if your appointment is at 10am, you're not going to be seen til 11:30am, and don't expect the physician (or anyone) to apologize for the wait. And that's after you've dealt with the incredibly impatient, unhelpful, rude girls in the front. read more

Congress Medical Associates' doctors, nurses, technicians, and administrative staff go above and beyond to give their patients a truly amazing experience. I came here because I was experiencing an uncomfortable jarring sensation in my shoulder when I would move it in particular ways. Dr. Adamson, Dr. Jernick, Susan LVN, Anesthesiologist, and surgery staff performed arthroscopic surgery on my shoulder and has fixed the ailment. When I first walked in, I thought that it would take months for me to get cleared for surgery, however his team was able to make my surgery happen within a week. All my follow up paperwork for insurance and work was assisted with Dr. Adamson and his staff have excellent bedside/patient manner. They are all extremely kind, intelligent, and professional. Wonderful and empathetic human beings. I am recommending this medical facility to all my friends and family. My wife and I are so thankful for them all! read more

Exceptional care. A great experience! Thank you Dr. O'Dowd and team! I am very impressed with the health care I received. All is good!

Doctor Costigan is the man, he is the best at what he does, I saw one review that someone said they didn't like his attitude but, never said anything about his work and I know why, it's because it's exceptional, when your the best you have to carry that aura a certain way, from what I had notice, he doesn't have time to play, when he's doing the best job, he's got work to do for you and all the others who are expecting that expertise so, he's short on all the conversation and complaining, everything Doctor Costigan said I would experience, to how I would recover, to what to expect in surgery was on point, thank you sir, I wish I could show those who are on the fence my results. I might just do that on YouTube when my case is completely over, I owe that to those who are going through it, you will be okay if you got the right team. Doctor Costigan at Congress Orthopedic was recommended by the Law Firm of Rowen, Garvey and Win. Thank You Mike Win. read more

I've had my second surgery with Dr William Costigan. His staff assistant Cesar Moreno makes my life and others in my situation worth living. Cesar is always professional and prompt. Problem solving is second nature. He has a great listening ear and patient when I'm impatient. I have a lot of worker's compensation issues, if he cannot resolve them. Im Referred to Marisol Ramirez make sure all my appointments are scheduled all my documentation and billing for my Worker's Comp. and scheduling of surgeries are approved. Contacting my attorney's promptly. But the greatest component and this is the skills of Dr. COSTIGAN my family 100% trust in him this is the second time he had to perform spine surgery on me and this time it was only to make sure I was comfortable removing some hardware he promised me that he wouldn't do anything he didn't need to. Always upfront and personal I almost consider him as a friend he's so kind I had no difficulties he showed up and checked on me every day I was there he listens to me and the bottom line is that this is a A1 surgeon and I wouldn't put my life and no one else is hands with him God bless Dr. COSTIGAN in his office there are others to MARLENE the schedule for surgery. I have an epidural was performed on the first floor of the Congress medical which is so unintimidating because I'm on the third floor for my office appointments x-rays are taken in the building I can get everything I need at Congress medical. I am one week in from surgery I've been walking very gingerly but that's a plus the goal for me was to walk and Dr. Costigan made that possible. Olivia Scally read more

This is not the practice it once was as the older doctors have retired and the younger doctors taking their place are less caring- rushed- one has the feeling after waiting a long time to finally see the doctor they are already trying to get out the door to the next because they are behind schedule. Dr Dietrich gets great reviews from my friends and is the only doctor in the practice to whom my PCP will refer patients. One should be aware that it is the practice policy to double book all appointments at 15 minute intervals. This is so disrespectful of the patients and their time as, of course, there are prolonged delays. Due to this I had a follow up appointment with Dr Hindoyan and purposefully booked the first very early morning appointment. Of course there was another patient in the same slot- after waiting a 1/2 hour the other patient inquired and was told that Dr Hindoyan had not yet arrived at the office!!! Again- the disrespect for the patients is undeniable. It is extremely difficult to get someone on the phone- Have switched to Risser Orthopedics (now also part of Cedar Sinai) where they are courteous, answer the phone, and one see the doctor on the appointment time or within a reasonable delay. read more

waiting time is awful. get ready to wait for hours , yes, hours, even when you come early for your appointment of which i do every single time. Doctors are not that great either, dr Diehl took fluid out of my swollen knee to get it lab tested. read more

Place is packed!!! They need to work on getting ppl in and I to their appointments quickly! So they're not all coughing on top of each other. One tiny lobby shared by patients for 8 different docs really hard to maintain physical distance from from others. Average wait of the ppl here is about 20 mins, I waited about 45 long mins to be seen. Also ppl on their phones being loud AF on their phones (even though they got their AirPods on!) which makes it extra annoying... Anyway... going back to congress they will allow all their patients to gather around the front desk hovering over each other. Not only HIPPA violation but also COVID violation. Last time I was here over 2 years ago they didn't discus the prices of X-rays with me and what my insurance covers or not. And so I complained to them about it. So this time around I will wait to see if they discuss that with me before I'm ushered into X-ray room. Will update once I'm out Quick update: as I entered the office. MA says dr shankweiler is an elbow and shoulder specialist... whom I'm here to see for my wrist... already a bad start! OMG! Was definitely worth the wait! Most productive and informative and feel good doc visit I've had in a long time! Dr Shankweiler was great! Whole staff redeem itself altogether. Extremely thankful! Still would like to see some improvement in their lobby situation read more

Congress Medical Associates - Orthopedists Near Me - Pasadena, California

great docs, just never expect to be seen within a reasonable amount of time of your scheduled appt. (30m+ and still waiting)

Terrible service. I cannot recommend this place. The doctor's assistant, Dawn, dropped the ball and didn't get approval which was requested 4 months in advance. She also neglected to return my calls on a timely basis making it absolutely impossible for me to get the care I needed or to even seek it elsewhere before my planned vacation. I was seeking pain relief for my knees so that walking on my vacation wouldn't be too uncomfortable. I don't think they really care about patients. read more

I have seen Dr. Dietrich for a knee replacement and subsequently sought help with other knee/hip related issues. I absolutely trust him and appreciate his work... its been 13 yrs since my knee replacement. HE gets a 5 STAR rating!! BUT I lowered to 4 STAR only because of the front office staff, don't know who their supervisor is but they need to send in anonymous patients and get a reading on the receptionists. Does Smile or friendly ever enter their vocabulary? Also I went to the Therapy office upstairs thinking it would give my doctor feedback, forget that... that's a whole other write up since it is technically a different business. read more

1. Long wait times -- I showed up on time and was seen 2 hours later. 2. Fairly unhelpful physicians who generally prioritize aggressive surgery over physical therapy. 3. This place is a cash mill -- there's limited communication between doctors and they give the same generic advice for everyone -- get an MRI, consider surgery. read more

My hands are in terrible condition and I went to have surgery this morning on the right one and hugged my nurses and walked out on the way into the pre-op room. There was no way I could go through with it the way I was treated. It was all about them and not about patient care. Extremely upsetting however I feel as though I dodged a bullet. Some of the people were understanding and some were angry about their schedule and they could care less that after my surgery there's no more pain killers available anymore. They had me calling pharmacies and everyone has them on back order and they said that Doctors order them in advance so that patients can have them. I can't tell you how many times I told them that I have a high tolerance and what they were offering was like water. I've had so many surgeries over the years. Been around the block a few times. I hope my Doctor understands. I left him in the scrub room. Sad. How could you operate on someone like that and send them home to suffer? I'm not the one. read more

EXCELLENT CARE! Ive had 3 surgeries here and am in the medical field so I know good care when I see it-everyone goes above and beyond. Patient Dr Sabagg is an angel, Julie so helpful and informative, compassionate, RN's all so highly skilled and professional caring intelligent women. Anethesiologist is so kind, thoughtful, calm. Everyone was, patient and answer any questions I may have , PA, RN's and medical staff read more