Five years ago, we decided to renew our bathroom. A friend of ours recommended Tom because he had…read morebuilt an addition onto her home. I get very nervous about people in our home and around our pets, plus I am super uptight about things looking nice, so I've always struggled with hiring someone to work in our home. Tom was perfect. He was so respectful and kind! They were so fast and our new bathroom is beautiful. Five years later and not a problem! We were so lucky to have found him, I would trust him with any future projects we have in mind.

From the owner: Custom Carpentry Of Norwich LLC Provides Home Additions, Home Remodeling, Deck Construction,…read moreBathroom Remodeling And Kitchen Remodeling to The Norwich, CT and Surrounding Areas. Licensed and fully insured, CT Lic.# 569589

Hired Derek to go look at an apartment i am moving into to see what needs to be done. He said the…read morebathroom wall is full of mold and I wanted the one bedroom to have new flooring put down. He quoted me 500 but I offered to pay him 1000 to make sure everything was done correctly and ready for me to move in asap. I paid him immediately. This was november 8th. He then told me he has a spare pan to turn the tub into a walk in shower since im in a wheelchair and disabled so it would be easier. He said the back piece for the shower unit is around $300. I said ok and sent him the extra $300 immediately as well. He went in and tore down the entire bathtub wall and took the tub out. He then told me that the wood and the insulation needed to be replaced and said it will be an extra $710. So i sent that immediately as well. He never even went back to the house. He left it like that all torn up and a mess. He knew i needed it done by the 3rd of december. Now i am stuck not able to move and have to pay rent at two apartments til i can move. I also had a new person go see how much it will cost me to have them finish the work. They said derek had no reason to tear the entire wall down. And the part he had for the shower wasnt even the right size. Derek hadn't purchased any of the materials he asked for extra money for. I had also asked him to make 5 copies of the only key I had since he had the key to be able to get in. He told me that was about $26 so I sent him 30. I never saw one key. Not even my only copy of my key. He took over $2000 dollars from me and all he did is tear down a wall remove the tub and took the pipe out so now I have to hire a plumber as well to replace that and left a mess. He sprayed the mold. That is the only part he did that he was supposed to. Nothing else. Now it is costing me almost another $2000 to fix the mess that he made. I told Derek what the new guy said and Derek freaked out at me and then I asked for just half of my money back since he didn't do anything and didn't even buy any of the materials. He blocked me. I'm disabled and on dialysis and live off ssi. I can't afford this. He knew all of this and took advantage of me. I found out afterwards that he has done this to many many other people and has a long criminal history including fraud drugs and even strangled someone! Please don't anyone ever use him. He will come off as a nice guy and when I first met him when he came to hook up my gas stove he was a very nice guy. But I guess a short 10 15 minute interaction isn't enough to judge someone. Pictures are how he left the bathroom. None of what he did was necessary. He basically charged me over 2000 for him to tear up my landlords property.

Absolutely AWFUL!!!! I definitely do not recommend unless you want problems and lose your money…read more What a nightmare! I gave him over $11k and the work was done half-assed, shoddy, never showed up when he said he would. Even dropped by for an hour, and left, without getting anything done. Work was never completed in the 3week time frame he agreed to. His work was not good. I could've done better! Now nothing is done and I'm out of all that money, and still need to complete the job. He said he had a crew of some guys. One guy showed up to help, a few times. Never had a truck. Said it was in the shop. His gf would bring him to work and she would sleep in the car. Always high on something. Believe he was, as well. Showed me multiple licenses, doubt any of them are real. Said I didn't need permits. Said the steps he built are up to code. A 3" step is not up to code. Have to walk up sideways!! . Out of 4 others steps, each one is a different size, and on then there's a 13" drop off. One day he stopped coming. Never finished anything!!

Today's Construction is one of the best in the business. A contractor that can take control of a…read moreproject and complete it in a timely manner without sacrificing quality. I've used Kieth for numerous project over the past few year and have been very pleased with his work.

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

We had difficulty finding someone to finish some much needed drywall repair. Seth promptly came…read moreover to give a quote, and begin work in a few days. He worked hard, quickly, and carefully. Our walls look great! Will use him again in the future. Also recommend him to anyone looking for a veteran owned business for their home repairs.