This company sucks plain and simple at least I didn't get ripped off like the other person that I…read morefeel sorry for that person ricks rip off appliance and repair

Clay seemed sincere about fixing my Kenmore washer. He identified the broken part, gave me a…read moreprofessional looking quote, accepted a 50% deposit for the $240 job, and then disappeared. He won't answer my calls and left me high and dry. I tried to get in touch with him including showing-up at his house/business address. No good he is gone and so is my $120. Beware of this guy. He provides no response and no return.

Walked in the door. Not greeted or even offered help from the man seated at the help desk. Looking…read morefor a specific item and to make things worse, the man acted completely bothered by us even asking a question on where to locate an item in the store. Everything way overpriced. Will not be returning.

Karls aggreed to convert my gas stove from NG to propane as part of the purchase of my appliances…read more It was clearly stated on the receipt. When it came time to do the conversion they wanted $200+ additional dollars stating their techs neded to get paid. I had already paid $12,000 for the appliances. Dont trust these crooks regardless what it says on the receipt. I have had nothing but problems with them.

Very happy with end product. I had a unit with a toilet leak and it ruined the sub-flooring. They…read moreturned up on time and got the job done. Had a minor hiccup during the project, but he was on it and fixed that too. Highly recommend and will be working with them in the future. Good people.

Canceled appointment 2 hrs before scheduled appt. Demanded payment upfront. Aaron seemed…read moreunderstanding to dilemma . Company has no reviews yet expects customer to trust they will come. Pay $85 and trust they will show up. Company already has your money and if they don't show up you're out your money plus still have plumbing issue. I guess if you're a trusting person you can use them and hope. With no review history I wouldn't. The owner responds and uses my name to shame me. And doesn't address issue of prepayment of services without any reviews or last minute cancellations. Then mentions other reviews I've given again to shame. All my reviews have been true . Most are solid with a few subpar but only one business expects payment prior to even seeing job. Way to run a business, don't address issues just attack an honest review. Classy business

We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.

Called them on a Monday to set up an appointment. Told them I was working rest of week until…read moreFriday. They did suggest they come by to do an estimate on Friday. Got a call while at work on Wednesday, which was not acceptable since I'd already told them on Monday I'd be working Tuesday, Wednesday & Thursday at a job that I really couldn't take calls at. Did call them back at earliest convenience on Wednesday, which I immediately apologized for since I realized it was almost 6 pm. Thursday morning as I'm going out the door at 7:03, they call again. I tell them earliest is 4 that day or Friday. Person on phone said 4 pm was too late so they said they'd see me Friday. Later Thursday, at 11:41 they again called wanting to come by. I went ahead & answered! They said they wanted to come by later that day,. I again informed them "they can't come over on that day unless its after 4." They said that was too late! I then asked, why are you calling again since they had already called at 7 am & we had made arrangements for Friday, but no set time. Again arrangements made for Friday with no set time. Was at house all day Friday, yet no one showed. Not sure what is up with this company but if this is how they handle business, not sure I want them fixing things in my home.

From the owner: Handyman Al is a locally owned, fully insured and licensed handyman contractor that handles all…read moreyour improvement needs. Whether it's interior or exterior, residential or commercial, we have been servicing the Rapid City Area since 1982.