Is there a ZERO star option?! I know this review is for Scotia, I was serviced in Clifton Park, but…read morethis is the same District, so I am making sure my situation is known. We switched from Verizon to ATT on August 23, 2025 and we were told our monthly bill would be $152.83 plus taxes and fees. We received the following bills and paid the following: August 23, 2025: $105.00 + $78.82 + $396.60 (I understand that some of these were the taxes for the phones) September/October 2025: $597.27 November 2025: $375.90 December 2025/January 2026: $604.50 February 2026: $390.81 March 2026: $306.54 Every month, I contact the Store Manager in the Clifton Park, NY store because our bills are way over what they should be. She tells me the credits will hit our account and everything will even out. I stopped believing her in November. We set up auto-pay on Aug 23 (I gave the store associate a blank check w my account number in the store!) and it never took effect, we are being charged for insurance and who knows what else; the ATT statements are impossible to understand. I know we were told our monthly bill would be $152.83 plus taxes and fees for service and the payments for 5 phones, and that was the furthest from the truth. Well, here we are over 7 months later, many texts to the Store Manager, a few store visits and nothing has been fixed. When I don't pay the monthly bill in hopes of it being "fixed", ATT calls me every morning around 8:15am ET until I pay it. I have answered a few times, but there is no human on the other end to hear my story, so I give up. The wait time to speak to someone in a foreign country is a joke and I refuse to do it. They threaten to turn off our service when they call. This is something that CANNOT happen as we have a daughter away at college out of state with epilepsy. Every time, I am reassured me that it will all be fixed, so I continue to pay the astronomical bill because who has time to deal with this?? She escalated this to the District Manager in our area back in November when I went into the store to talk to her. I asked that he call me to assure me that he is working on rectifying this situation, of course he never called. I went back into the store in December and was told by the manager that the DM is STILL working on getting access to put in a request to fix our bill which will take some time. How long does it take for a DM to get access?? I don't believe it for a second, this is ATT - I hope you have been IT support that this! Well, our phones were shut off last month, I unwillingly paid the bill in the store to turn them back on and here I am. My hands are tied, we are contracted for three years and I have overpaid by ~$1500 for 7 months of phone service. I feel ATT is stealing from us and there is noone that can help me. What is a customer to do? The Store Manager is lovely and talks me down when I go into the store, but she cannot help me and she is very frustrated herself. The DM seems useless and doesn't care, otherwise he would have called me by now to rectify this situation. I have even emailed the "President's office" FOUR times and have not received a reply. I work full time, I have three children and I serve on several non-profit boards; I do not have time for this, but I also do not want to pay any more. We are contracted for 3 years. I fear if we leave now, I will not get my money back. We are truly stuck and to say I am upset is an understatement. I am currently mailing in a letter of dispute to ATT (why is there no online option?!) And, I will be posting this review anywhere I can, "as the squeaky wheel gets the grease". I do not recommend ATT phone service, and I see many other reviewers here agree.

After getting done with work and going to do something on my phone when all of a sudden it dies(…read morenot battery just dies), I walk in, and Yahya gave me all my options to best fit my budget, helping me pick out my new phone. Thank you, Yahya, for helping an "older sister"

jay and elijah are the best I love this phone company so happy with this phone companyread more

Traded in my phone to this store last year and was promised a credit. I still have yet to receive…read moremy credit and the phone was stolen by a member of the store. I reached out to the manager in JUNE and they still haven't been able to get me a credit. I have never been so mistreated by a business and can't wait until this is resolved so I can ditch Verizon since this is the kind of business they run

my girl bought an ipad from him 2 years ago, it didn't work once she got it and she gave it back…read morefor him to fix or get replaced, still hasn't given her the ipad or her money back.

These guys were nothing short of miracle workers in fixing my phone recently! I didn't even realize…read morethere was a solution to the problem and I walked out with extreme gratefulness for their expertise & their ability to save my entire life I thought I had lost with a cell phone mishap the previous week. Awesome team, fair pricing, remarkable customer service. Thank you, your business has my highest recommendation here & in the community.