Will be contacting the better business bureau (bbb) about this company with photos and videos of illegal activity at this location employees doing drugs in the bathroom smoking illegal substances in front the store etc..... they act like they pay well they act like the commission is good but when its time to pay theres no one you can speak with. Now i see why they dont have employees longer than a few months every one there was new and the old staff was quitting or transferring to different phone companies the manager all of a suttin dont know nothing and tell me to contact HR but i contacted them multiple times an no response so i will be leaving reviews every where i can an contacting the proper channels to get this fixed i shouldnt have to text my former employer about commission from the month of may its now the end of june ? read more

I transferred from being a Verizon customer of over 20 years to T-Mobile bringing three lines with me. Shawn and the heavy set girl are rude and have lied on numerous occasion. I had ordered a phone mid Dec for my mom and it was expected first week in January. When I went down there it said my order was canceled for some reason. I asked why and they told me to call 611. I spoke to three people on three different occasions when calling 611 and all said that my order should have shipped but someone messed it up at the local level and now can't get the phone or watch till MARCH 28th!!! I couldn't believe that. So we called and spoke to Shawn who assured us he would be in the next day personally and we could downgrade from the phone my non wanted and he would set the phone and watch aside at that moment for us. Flash forward to the next day and Shawn IS NOT THERE! And the heavy set girl REFUSED to even help us when asked saying "NO" and walked in the back room ignoring us on the storeroom floor. A young guy Liam spoke with us telling us Shawn isn't working today!! So he lied. And that nothing was set aside for us. More lies! We are now trying to reach the district manager or regional manager to let them know who this store is being run. Go to ANY other T-Mobile or don't leave your current carrier. I should have stayed with Verizon. HORRIBLE customer service and I STILL don't have a phone for my mom or my watch and this is over a month ago I ordered and spent 1200$ in that store. Very dissatisfied read more