My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

My family moved to Tennessee three years ago. Spectrum is the service most used in our area. We…read morehave been very pleased with our internet and cell service. In the last month I have visited the Spectrum Farragut Kingston Pike office twice. On my first visited I returned an extended wi-fi box , I was very pleased with the prompt service I received. Yesterday I went back to the same office because my cell phone was not holding a charge. My phone is now holding a charge and working and overall working very well. On both visits I dealt with Cash. He was extremely professional and seemed to really care about at my satisfaction. I was very impressed with Cash and would highly recommend him to assist you with your Spectrum account.

I went to this store to help my mom (a Verizon customer for 30 years) get switched over to her own…read moreaccount. We ended up with the worst possible luck. Will was the rep who "helped" us, or didn't help us. He said we had to call transfer services before my mom could upgrade her phone. So after being on hold and on the phone with the transfer services for over an hour. Will told us we must do this before she could upgrade her phone. So we did this and then got back with Will. Then he tells us we have to wait 3 months before Verizon will recognize the new account as a loyal account. He was very flippant with his responses. My mom has been a customer for 30 years and the number has been with Verizon the entire time. He was so rude and completely not customer service oriented that my mom stated that she mind as well just switch to spectrum and he shrugged his shoulders and said ok. My mom walked out on him and it was all I could not to absolutely cause a scene. This pathetic excuse for a Verizon rep should not work with customers, he is utterly useless. I walked out after my mom to calm her down. About 15 minutes later, I see him walk out the door to leave to go home. If he used his brain, which is in the lump two feet above his ass, then he could have passed us off to someone else that would have been more helpful.

Verizon home support and technical support were amazing and positive as they helped me disconnect…read moreand change carriers to their competitors. I was so surprised at the positive experience for a customer who was leaving. I was instructed on canceling my account and returning an iPad to the official store by their staff, located in Georgia. When we went to the store to follow the instructions, the staff at Verizon, Turkey Creek in Knoxville, TN refused to take the iPad because there wasn't an account to reference. I kindly explained that I was following instructions given to me by their customer support and account people. Chad (unknown name, because he refused to provide it stating "it doesn't matter what my last name is, they won't know who I am anyways") and the STORE MANAGER David Jarnagin (also refused to provide his last name, stating "we don't do that. I won't give my name out.") were dismissive and aggressive towards my wife and 6 year old daughter. They refused to do any research and made sure to let us know they've been treating people like this for almost 30 years of experience. They said, "I'll take it, but I can't/won't give you a receipt for this. They called the customer service representatives stupid and displayed racism by saying "they're all in India, anyways. They don't know what they're doing." I clearly stated that the helpful and positive representatives I had spoken to had conversationally mentioned that they were located just South of us in Georgia. They did not like my correction that all the customer service people were not from and in India, and began speaking very in louder and hostile tones. My wife and daughter waited while the hostile men printed a return label for FED EX without providing any help or effort on their parts. I intend to follow up on if the owner condones this behavior, rudeness and racism from the employees at this corporate Verizon location.

The billing department stinks. You can not get any help without them charging you a fee! The…read morescrewed my bill up and instead of fixing it, told me there would be a 10 dollar fee from them to fix it. I needed to use app... even though the app did not fix the issue!

From the owner: Visit the T-Mobile store in Farragut and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 11655 Parkside Dr can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.