Quite literally the worst company and customer service ever. I moved out of my apartment and…read morecancelled service. Dropped off the equipment at the Knoxville drop box and they continue to tell me I didn't drop it off and I owe them $235. I've called multiple times and can't get a single person to try and help me with this. Will never recommend or use again. You also cannot go into the office. The doors are locked and "closed to the public" and there's no in person customer service

The only Internet that's slower than this is school wifi…read more Internet constantly lags and the speed you get doesn't even match what plan you pay for. Customer support is pointless because all they do is recommend that you get the better plan. I didn't know my wifi was being processed through a TI-84 calculator because my god this is just the worst.

I went to this store to help my mom (a Verizon customer for 30 years) get switched over to her own…read moreaccount. We ended up with the worst possible luck. Will was the rep who "helped" us, or didn't help us. He said we had to call transfer services before my mom could upgrade her phone. So after being on hold and on the phone with the transfer services for over an hour. Will told us we must do this before she could upgrade her phone. So we did this and then got back with Will. Then he tells us we have to wait 3 months before Verizon will recognize the new account as a loyal account. He was very flippant with his responses. My mom has been a customer for 30 years and the number has been with Verizon the entire time. He was so rude and completely not customer service oriented that my mom stated that she mind as well just switch to spectrum and he shrugged his shoulders and said ok. My mom walked out on him and it was all I could not to absolutely cause a scene. This pathetic excuse for a Verizon rep should not work with customers, he is utterly useless. I walked out after my mom to calm her down. About 15 minutes later, I see him walk out the door to leave to go home. If he used his brain, which is in the lump two feet above his ass, then he could have passed us off to someone else that would have been more helpful.

Verizon home support and technical support were amazing and positive as they helped me disconnect…read moreand change carriers to their competitors. I was so surprised at the positive experience for a customer who was leaving. I was instructed on canceling my account and returning an iPad to the official store by their staff, located in Georgia. When we went to the store to follow the instructions, the staff at Verizon, Turkey Creek in Knoxville, TN refused to take the iPad because there wasn't an account to reference. I kindly explained that I was following instructions given to me by their customer support and account people. Chad (unknown name, because he refused to provide it stating "it doesn't matter what my last name is, they won't know who I am anyways") and the STORE MANAGER David Jarnagin (also refused to provide his last name, stating "we don't do that. I won't give my name out.") were dismissive and aggressive towards my wife and 6 year old daughter. They refused to do any research and made sure to let us know they've been treating people like this for almost 30 years of experience. They said, "I'll take it, but I can't/won't give you a receipt for this. They called the customer service representatives stupid and displayed racism by saying "they're all in India, anyways. They don't know what they're doing." I clearly stated that the helpful and positive representatives I had spoken to had conversationally mentioned that they were located just South of us in Georgia. They did not like my correction that all the customer service people were not from and in India, and began speaking very in louder and hostile tones. My wife and daughter waited while the hostile men printed a return label for FED EX without providing any help or effort on their parts. I intend to follow up on if the owner condones this behavior, rudeness and racism from the employees at this corporate Verizon location.

TDS: Stay away, the worst customer service I have ever received, No One knows what to do and…read morecannot help, they will PUSH you to their Automated "Customer NO Service" solution that is so old and is so hard to use. STAY AWAY!

TDS scams for payment by confusion on bill. Then after hours on line for customer service?? They…read moreagree to credit your account next month Meanwhile you have to pay your Visa this month for their mistake or down billing service. Horrible...can't understand what they are telling me about a $587 bill that makes no sense but is already posted to my Visa while I wait on phone for their billing consult. Too bad they are a monopoly in Eastern Oregon. Another company would be welcome by hundreds

We had a great experience with John from Image Communications. He listened patiently by phone as…read morewe described our need for reliable internet in a remote wooded area. He arrived on time and completed the work the same day. We are completely satisfied with the Viasat system he installed.

From the owner: Over 34 years of Legendary Customer Service in the Telecommunications, satellite TV, and Internet…read morefield.

I do not know who In East Tennessee has Knology , but they SUCK!!!! Oh excuse me, they are now…read morecalled WOW! There is nothing WOW! about my service. The have horrible customer service! They have had to make 4 service calls to my house in as many months and have been extremely rude. My cable and phone service went out today. My cable came back on after 30 minutes, but my phone has been out for about 4.5 hours. These jokers say, to my mother , "I know you are upset, but I have had to work on it for that long too."EXCUSE ME ??? that is your job. Then, Herb, ends the call by saying to her, " Thank you for your somewhat cordiality." The state of customer service is lovely. Their service should be called WOW! We are assholes!!!!! or WOW! unemployment sucks!! Because that is exactly what is going to happens to their employees once they lose their customers

I've had WOW for about six months. Not too many issues until my cable box went out for an hour…read moreduring the last 5 minutes of a huge football game. It went out again the following day. They won't mail a new box, you have to either pick it up or wait who knows how long on a day for someone to drop if off. Very inconvenient. The on demand is also very limited. Still overpriced. Unfortunately they are the only provider in my area available so I'm stuck.

If I could give 0 stars I would. Customer service is horrendous. Have no idea how any of there…read morestuff is supposed to work. I told them the issues and they said since they could see it nothing was wrong and since I refused to troubleshoot with them since I had already did that they wouldn't send a tech. They will only send me a new modem so now I will be with out internet for a few days til it comes in. If I could switch today I would but im stuck with these idiots.

I have had a really bad experience! Took 5 times to get installation. One time they went to my old…read moreaddress that I had cancelled service at. I was told that for staying with them I would get discounts. Never happened! Instead, I was charged more. They told me to take my equipment with me when I moved . I keep getting notices to return my equipment, problem is- they used my old equipment and I have nothing to return. No one at the call centers understand English. Spent an hour at the corporate store to see if they could help. They have them the run around also transferred to 4 different people until the last person said sorry were closed. Unbelievable.

These people have to be the biggest group of idiots to I've ever come across. They act like they…read moredont even use cell phones themselves. I bought a new phone and though mentioning it multiple times the guy seemed to think he didn't need to sync my info from my old phone I guess he thought it would magically appear. I had to go back to the store same day and when my phone was finally synced and ready no one called to even tell me it was ready despite me asking them to call my mother's phone when done multiple times. Also the idiot that "helped" me made me by a wireless charger that my new s10 would blow its motherboard if I used any other kind of charger....yeah. this store deserves 0 stars. Us cellular is full of idiots and I can't wait to get out of contact with them. I don't know how this particular store though is even in business

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

This store sells Dish Network and Directv. All new customers are treated fairly with no sales…read moretactics of untruths! No activation fees or shipping fees like some places charge.

From the owner: Satellite Solutions is an authorized DISH Satellite television Retailer specializing in Satellite…read moretelevision and Internet service. Satellite Solutions is your local choice for DISH service. We are dedicated to serving the local community of Knoxville, TN. DISH is the best choice for value, technology and customer service. Call or stop by today and experience DISH.