I have been a us Cellular client for 20 years. Always great for me until about a year ago.

At some point, though I still could receive emails, I stopped being able to send or forward emails on my Samsung Galaxy S2. So I walked in to the brand new Ukiah U.S. Cellular store there on Airport blvd to see what was up with that. My recollection of the conversation with the service tech at the store was that there was a software upgrade / update and that might do the trick. Um.. OK... I thought it was great that he was concerned about any data, photos etc that might be on the phone as the update would probably wipe all that out. I have everything backed up on the cloud so I said.. lets do it. Well.. emails work again, but the option to use the phone as a hotspot has been removed unless I increase my plan by $25/month. I dialed 611 and spoke to an associate. I asked her if not using my phone as a hotspot was stated on my contract. She replied with: "I don't know if it was or it wasn't". If they tape these calls.. check the tape. That's what she said. Well.. If a US Cellular employee who answers customer questions all day long and who can see my entire account on their screen can't answer that question then how am I supposed to know about this? Why would I be sold a data plan on a phone where using one of it's built in functions would violate the carriers terms of service? read more

Terrible customer service-absurd bills with trumped up charges. Rude -told me untruths. Never again

In an age where everything is about blazing speeds, this store's speed still rivals the DMV. I arrived at 10:45am to find 3 employees helping 3 customers, with only one other person in line. After 30 minutes, I finally made it to the counter. My transaction only took about 10 minutes, and staff were friendly as usual, but long waits are typical. US Cellular has some of the best cellular coverage in our area, but they can be a pain to deal with. We once attempted to upgrade my wife's cell phone, and were told the store's prices were different than the online prices. If we wanted the online price -- which was significantly better -- we would have to order the phone online. We headed over to Verizon a few doors down, and were told that their online prices were the same as the store prices. We ended up going with Verizon, who also gave us a credit for switching over. (U.S. Cellular later mailed us an offer to switch back, but it was too little too late.) read more

Under new Management and it shows! Always friendly much faster. During busy times they hired a dedicated cashier for bill payments. Alot of new faces but, based on previous reviews this is a good thing they definitely focused their hiring on Customer Service read more

I'd honestly give 0 stars but there's no option for that. Let me start out by saying I've been a us cellular customer for the last 6 years and in my last couple visits I've received the worst customer service I've ever had. About 4 months ago I started a new contract with them and bought a new phone. Starting the new contract was a pain in itself because one of the employees locked himself out of his computer and asked me too come back in a hour. When I returned he had clocked out and went home and had to have someone else pretty much start over again which took forever. So after getting my new contract I bought the galaxy s7 edge, unfortunately the galaxy s7 edge is extremely shatter prone even with a screen protector and case. Inevitably I broke it 1 week later. I then went in to use the insurance that I had signed up for and I was surprised to find out that the employee who gave me my phone didn't put any information on my account and had already sent my contract to their main branch. Then I was told that they had to send a request for the contract to be sent back to Ukiah to get confirmation that I had actually signed up for insurance, the guy took my info and told me that I'd receive a call when it arrived. So after 2 weeks of no info of what was going on I went in to find out that no one had actually sent in that request... I had them call and make a request for it then and there like they should have last time I visited. On the 3rd week I had taken my old iPhone 6 to have the screen replaced elsewhere and took it in to see if my contract had arrived yet, with no luck it hadn't so I had my iPhone 6 connected. 3 weeks later I got a call that my contract actually came in, I went in that same day and was told that I actually had signed up (what a shocker) and that they wrote down everything on my account notes so that the next time I went in they had a record of everything that had happened. The manager also told me that since it took so long and was so troublesome that I could walk in and replace my phone in store instead of going through the mail replacement whenever I wanted to since I just had paid $150 to have my iPhone 6 fixed. This was over 2 months ago. I just recently went in to replace my phone since I had the money for the deductible. This time i was told that I needed to go and call a number and go through the mail insurance claim to get my new phone, so I explained to them all that had happened and they looked like they honestly couldn't care less. They then handed me a us cellular pamphlet and told me to call the number. When I asked them to go into my account and look at the notes they had written, because I was told they had written notes down during the process of all my last visits, there was absolutely nothing saying anything about my phone or replacement. So now again I'm stuck without a phone and I have to go through this all over again. After I finish paying my phone and contract I'm going to replace us cellular with another phone company. Flat out worst customer service and support EVER and this is coming from someone who honestly doesn't ever write reviews and understands that there's only so much that a basic employee can do. In my case it's a little too ridiculous all the shit that I have to do to get a phone. read more

Wow! great staff, beautiful building! I love how nice everything is kept and stocked. everything is in perfect order. It is a nice change from the other store over by Raleys. It is nice and laid back and calm now. I see they have doubled their staff too. read more

Because negative stars are not allowed. . . . Space and time will not allow me to get into the many reasons that this company sucks. But here's a big one: The useless come-on of the contract rebate. "Oh, yeah, no problem." We'll buy your contract," they say, when the unwitting consumer has more time to go on the interminable 2 decade--oh, sorry it's really only two years, just seems like decades--contract that cell phone companies make you buy. What they DON'T tell you is that within 30 days they need the original ending statement from your former rip-off cell phone con man. (Verizon in my case) It takes Verizon at least 20 days just to send you thins document, then you send it away with all the attendant paperwork, bringing it down to the idiots in the store with everything they demand, and, boy there's plenty, only to be told it may take up to thirteen weeks for the check to make it back to you. No hurry, it's only my 300 bucks. Then there's a website where you can track the exciting developments. So mine got stamped unapproved because they said I did not have the proper paper work. BULLsh*t! I did have the proper paperwork not only filled in when I sent it, but also online before I did. I want out of they're stupid contract out from under their greedy little corporate thumbs so badly I can taste it. read more