Very professional business. The gentleman that helped me was very thorough with my phone…read more Appreciate him. They are very kind.

Such a great persons and such a outstanding service no one else gonna give you service like these…read morein whole area.And hamza is auch a bery very great person.

the first thing the guy at the shop asked when me and my husband walked in was if we were mexican…read more(???) i don't know what that has to do with anything but then he was trying to charge $50 for a simple cleaning and couldn't even tell us what part of the phone needed to be cleaned when we were trying to figure out if he understood our request

From the owner: We are repairing all type of mobile with reasonable prices. Also we are selling and buying used…read moremobiles

I have been a us Cellular client for 20 years. Always great for me until about a year ago.read more

At some point, though I still could receive emails, I stopped being able to send or forward emails…read moreon my Samsung Galaxy S2. So I walked in to the brand new Ukiah U.S. Cellular store there on Airport blvd to see what was up with that. My recollection of the conversation with the service tech at the store was that there was a software upgrade / update and that might do the trick. Um.. OK... I thought it was great that he was concerned about any data, photos etc that might be on the phone as the update would probably wipe all that out. I have everything backed up on the cloud so I said.. lets do it. Well.. emails work again, but the option to use the phone as a hotspot has been removed unless I increase my plan by $25/month. I dialed 611 and spoke to an associate. I asked her if not using my phone as a hotspot was stated on my contract. She replied with: "I don't know if it was or it wasn't". If they tape these calls.. check the tape. That's what she said. Well.. If a US Cellular employee who answers customer questions all day long and who can see my entire account on their screen can't answer that question then how am I supposed to know about this? Why would I be sold a data plan on a phone where using one of it's built in functions would violate the carriers terms of service?

I must start out by saying that I have just completed a two week stretch of trying to purchase a…read moregood no contract plan, that includes a new phone, online. WHAT a nightmare. My head is swimming with spending hours upon hours of talking on the phone, dealing with receiving phones in the mail that don't work etc.O.k. So that is what COULD happen to you..unless you have an epiphany and walk into your local AT&T store like I did. Everything changed when I did that. I walked in and was greeted with a big smile by Jessica. She immediately made my 5 year old son at home by setting him up with some cartoons to watch and we got down to business. It was so fast, painless and easy to choose my new phone..and did I mention stress free? I noticed that the employees bustling around looked relaxed, happy and like they really enjoyed their jobs. This is always a great sign to me. Jessica's associate Phaedra then swooped in and was an expert/lifesaver who took me through the set up process. She was so thorough, so helpful and just really everything you could ever want if you were in my position. I can't believe I never knew about this before. I now have an incredible plan and phone..and feel like I got EXACTLY what I wanted. I could not be happier, and can not speak more highly of this great team of people.

Wish negative stars was possible... Went in to add ONE line and asked to have them look over my…read morebill as it seemed excessively high. Walked out with the extra line I asked for but also 2 ghost lines that didn't even have a phone or device hooked up, AND my bill went up over $125. Needless to say, I will not be returning. Thankful for the Lakeport store assisting me in getting my account back to normal and LOWER like I originally asked!

I had many issues with my account. I was pulling my hair out. I came into the store and Marcus was…read moreable to clear up everything. He is a very nice guy to deal with. It's rare to have someone really listen. Thank you!!

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

HORRIBLE company. I…read morewas a customer of this company for 15+ years. Over the last few years, their coverage & customer service has gone way downhill. I changed providers just a few days into their billing period - which bills in advance. I was really surprised by their policy where I had to keep paying for another month of coverage even after canceling my service. They charged me for a partial upfront when I signed up. Why can't they refund the 'unused' portion of the month? That just doesn't seem right to me. Why should I have to pay for a service I'm not even using anymore, especially if the reason for cancelling was because the coverage/service was bad? The customer service rep I talked to only stated it was their policy. It left me feeling pretty frustrated and let down. I don't remember them telling me that 15+ years ago, that I would have to continue paying after leaving them Probably a T-Mobile decision. This experience definitely makes me NEVER to use them again..

While this place does get busy I have received nothing but great service here. Especially Roger. He…read morewas training a new person and helped every person BEYOND what each expected! He even loaned the store phone to a lady who couldn't be quiet if she were in a coma. (Quite distracting) Roger gets 6 stars!! Good job!

Got a used 88% battery phone iPhone 13 pro max paid 735 $. Was supposed to be new iPhone 14 pro…read moremax. Got approved for new iPhone 16 pro with 512 g for 999$ from apple with boost and going to sell this junk one . Argued that I misunderstood.

Very good customer service from Michael at Pacific Paging helped the Redwood Valley Grange get a…read morerefurbished phone and the lowest prepaid rate possible. Michael and his mother Summer run this place like a true family business, together with three parakeets and three dogs. You couldn't get further away from corporate greed and speed!