I had an outstanding experience at the Ukiah Verizon store yesterday, thanks to Andy. He was…read moreknowledgeable, patient, and genuinely focused on helping me find the best solution rather than trying to sell me something I didn't need. He took the time to answer all my questions, explained my options clearly, and made what I expected to be a stressful process surprisingly easy and enjoyable. His professionalism, kindness, and expertise are exactly what great customer service should look like. He even stayed 30 min after closing to finish my project and didn't complain or make me feel bad about it at all.

Went to try to get a new phone and the girl with curly hair sitting at the customer service desk…read morecould not be bothered. She was so busy looking at her phone she had zero knowledge or customer service to offer. I walked out to go to another provider. She made Verizon look bad.

I have been a us Cellular client for 20 years. Always great for me until about a year ago.read more

At some point, though I still could receive emails, I stopped being able to send or forward emails…read moreon my Samsung Galaxy S2. So I walked in to the brand new Ukiah U.S. Cellular store there on Airport blvd to see what was up with that. My recollection of the conversation with the service tech at the store was that there was a software upgrade / update and that might do the trick. Um.. OK... I thought it was great that he was concerned about any data, photos etc that might be on the phone as the update would probably wipe all that out. I have everything backed up on the cloud so I said.. lets do it. Well.. emails work again, but the option to use the phone as a hotspot has been removed unless I increase my plan by $25/month. I dialed 611 and spoke to an associate. I asked her if not using my phone as a hotspot was stated on my contract. She replied with: "I don't know if it was or it wasn't". If they tape these calls.. check the tape. That's what she said. Well.. If a US Cellular employee who answers customer questions all day long and who can see my entire account on their screen can't answer that question then how am I supposed to know about this? Why would I be sold a data plan on a phone where using one of it's built in functions would violate the carriers terms of service?

2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

Cracked my iPhone SE screen over the weekend and needed it repaired. They gave me an estimate of…read morethe time and money, and they delivered as promised. Plus they were about $20 cheaper than the competition ($135 v. $155). Highly recommended!

My iphone7 was boot looping after a battery and port replacement I had just completed…read morepainstakingly. Super worried the chip needed a reball job. These guys totally know their stuff and helped diagnose and replace the port Which now works great. Thanks guys super appreciated!

This review is about Xfinity in general not the Ukiah office. I do not care how fast a internet…read moreservice is if it doesn't have good customer service. At Xfinity (the main number) No body knows what they are doing there! I just needed to print a label to return an item. I can't print the dang return label. I called the returns department and they tell me to call customer service cause they can send you a box and a label. I seriously questioned this as I have never had them offer me a box and a label. I was correct, no box and label. I was transferred around and around. I was finally told that I could I could use a label I had previously used. Honestly I doubt it but at this point, I give up. If they are to unknowledgeable about how to do their job I do not know how to fix that. I will try and use this label and if it doesn't work I quit! I do not have hours and hours to spend on the phone. I have only ever had one employee there go way above and beyond to help me out. That was back in January. Ernesto, was so helpful and actually got me the label I am reusing. Other than him every single time I have called Xfinity it is a zoo.

I experinced nothing but exceptional service. My internet…read moreprovider went dark, never return a call from June 2-16. I was panicked. I'm in graduate school and require to be online several times weekly or FAIL! I walked into the office on a Tues at 2pm, 4 people in front of me and I waited for Theresa to call me up. She was kind, helpful and accurate. Theresa knows her stuff and she treats each customer like they are the only person in the room. She was amazing! When it was my turn, she had me signed up, my order complete and a tech scheduled for less than a week out. Home install was just as satisfying. Ash was fast, clean, educating and respectful. He made sure all devices were connected and gave me tips to help me in the future. Thank you Ash! The best part? Service is wildly fast and less expensive than the undeserving company that ghosted me.

Great place. Totally recommend. I brought in my dropped acer…read morespin and they did the best they could but it turns out the way it was built prevented them from being able to repair it. So they didn't charge me labor. Very happy with their service and Communication. Not their fault the laptop i have had built-in planned obsolescence.

I did not make an appointment at MacDaddy, located in the old Company Store Building but they were…read moreable to fit me in today. I was having a problem with my Email account...within minutes the problem was fixed. They are fast, friendly and efficient. For all your computer needs I suggest you give MacDaddy an opportunity to take care of your computer/phone issues Ron .

I had many issues with my account. I was pulling my hair out. I came into the store and Marcus was…read moreable to clear up everything. He is a very nice guy to deal with. It's rare to have someone really listen. Thank you!!

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled