My phone stopped working. I couldn't make calls or send texts…read more ALEXIS was happy and cheerful to help troubleshoot my problem. She asked a couple of questions and continued working on my phone. She made a couple of calls to help troubleshoot my phone. AIYANNA also helped and between the both of them, my phone was fixed! They both ROCK AT THIS METRO BY T-MOBILE SHOP ON VALLEY BLVD!!

Paid my bill ONLINE. Phone wouldn't work after 2 hours. After 3, I walked into this store where I…read morebought it. The RUDE woman there chose to sell a phone rather than help me with my 2 minute problem. After I realized I was being PUNISHED, I decided to talk to every person that walks in and tell them my story. She threatened to call the POLICE on me, even though I never threatened anybody, never used profanity, was never disrespectful to anybody but the RUDE woman that was in charge. Once one of her co-workers got in, she helped me in 2 minutes. That's how I know how long it took to fix it. The rude woman chose to help the women in front of me because it was a big fat commission for her and the company. They don't care how they screw you once they have your money. That's what I was telling people as I met them. I told her, "Good. Call the police. I've already PAID you people. I just want what I paid for". Rude people, lousy service. If you don't pay your bill, they cut you off immediately. No extensions, no people to call and talk to. That cheap smart phone I bought, in the long run, wasn't so cheap, and isn't very smart! This store DOES not show up on the MetroPCS Store Locator; Gee, I wonder why?

I recently lost love one and had to go in to take care of something's, Nathan made everything very…read moreeasy for my fiancé and I. Would recommend this spot 10/10 Nathan went above and beyond on finding us a great deal.

Went in here to pay my phone bill January 31st, all that was accomplished was wasting a good 35…read moreminutes to do something that takes less than 10. There was a customer ahead of me and only one girl working in the store. I don't know what on Earth the customer ahead of me was doing but he absolutely ate up at least 30 minutes+. Sure sure "who goes in the store to pay their phone bill anymore right?" Well I was in the neighborhood and had the cash on hand and it just seemed easy to pop in real quick. All I wanted to do was pay my damn bill, the girls horrible customer service skills were on full display as she didn't even acknowledge me. A basic "what are you in for today" would have gone a long way. I'm sure she could have paused doing whatever she was doing with customer ahead of me if she wants to ask that question only to see I was there just to pay my bill. But nope after 30 minutes turned into about 35 I left and went to a different Metro store down the road. Girl employee stop flirting and smiling so much with customers, it's extremely unprofessional. You suck

Wow! So sad for those unappreciative people. Those bad, negative, one star reviews. I visited this…read morestore today around 11am and was greeted by Angela. One of the associates. Right away she approached me and asked if I needed help? I told her that I need to buy a phone charger to charge in my car. After careful observation what type of phone I had, she looked at the phone and the chargers that they had in stock. She told me that they don't have the charger that is appropriate for my phone, but she can order it for me and they should have it in store within a week. I agreed, and she placed the order. Told me that she will either call, text, or email me to let me know that the shipment has arrived. My son and I are both with T-Mobil and very satisfied with the network and their customer service. Whether it's over the phone or in person.. They had variety of different types of phones, tablets, chargers, lap tops, and more..Store was in a very good shape and it was clean; and fully stocked. Charger was $20.00 not including tax. Thank you Angela and T-Mobil. Will be waiting to hear back from you soon.

I was into this location around 4:20 pm on May 30th I had come to port my number over to T-Mobile…read moresince my phone had gotten destroyed and I opted for an IPhone 16 Pro (which Metro does not currently offer). I did my due diligence by calling Metro's customer support BEFORE leaving my home so I'd be prepared and would know what to do. A customer service representative told me that to port my number that I'd need my account number and a transfer pin and that since my phone was not able to turn on that I'd need to go to a MetroPCS dealer and ask for those things in store. "They can help you do that in store since you can't receive the text with your transfer pin" I went to this location and was immediately told that they (two female associates) could not help me and that I needed to go to T-Mobile. Which isn't entirely wrong but first Metro needs to issue a "Transfer Pin" for T-Mobile to use. The first dark haired, short female directed me to her associate Miriam who seconded that I needed to go to T-Mobile. I said, "But then why did your customer service direct me to come here?" It didn't make sense but I thanked them and left. Add to this awful experience that it was a 90 degree day and it was HOT. I was sweating but just wanted this done and didn't want to cause trouble. At T-Mobile the associates there helped me as much as possible but told me that it is in fact Metro who needs to provide a "Transfer Pin" and who can also provide account information like my account number. The T-Mobile associates even called Metro Customer Service to verify for me (which the associates at the Metro store couldn't be bothered to do). Again customer service confirmed that I needed to go to a Metro store. I explained that I had and they had sent me to T-Mobile which he confirmed was "odd". He told me to go back to the store and call customer service and give the phone to the associates and someone in his department could walk them through it. I went back. Miriam and her associate attempted once again to insist that I needed to go BACK to the T-Mobile store. She attempted to pass the blame off onto the T-Mobile associates. I then called Metro CS support. Within minutes of speaking to a customer service rep from Metro and a few clicks on her computer, Miriam was easily able to provide my account number. It didn't even take two minutes for her to obtain what she previously claimed that she couldn't. Miriam kept insisting that she couldn't generate a transfer pin even though the CSR from Metro had said, on speaker, with her RIGHT THERE, that she 100% could do it. She began becoming deliberately obstinate and argumentative with me when I tried pointing out that she had the ability to do this from the start and that she should have been the one to call Metro customer support to help me trouble shoot. That due to her directions, I had to run around, waste gas in the heat. I said, "You'd be frustrated too" to which she snottily responded, "No ma'am I wouldn't. I'd handle my stuff. I wouldn't be acting like you" Miriam kept insisting in a snotty tone that I needed to go to T-Mobile like a broken record. It was literally like talking to a brick wall. I was at a point of frustration and fed up with Miriam's attitude that I told her that I was needing to speak to the store manager and would be discussing her conduct with the her store manager and district manager. I hate to do this and generally leave this as a last resort but her conduct was beyond what was acceptable. At this point, Miriam became pissy and refused to help me because, and I quote, "I don't need to put up with your attitude. You can leave because I'm not helping you". Fortunately, I had Art from customer support on the phone and he bore witness to Miriam's horrendous customer service and got me to a CS support supervisor who helped me at that point and agreed that Miriam's conduct was out of line and that it's not how Metro strives to treat their customers. Art advised me to leave the location and go to another, which I finally did and that associate helped me accomplish this with customer support in all of about 5 minutes. To the store manager Angela - Your employee needs coaching ASAP on customer service. You do not handle customer issues with an attitude. She should have been the one to troubleshoot and call Metro CS before I even left the store. Instead she opted to argue and go on some power trip when she was 100% in the wrong. Fun closing fact: The associates at the nearby T-Mobile store I visited told me afterwards that they have heard a number of complaints and similar stories from customers about this Metro location when I told them what store it was. Seems this place is getting a reputation and not a good one. But no need to worry about me - I would rather lick rusty nails than deal with Miriam again. I won't be returning. Miriam: Chubby, shorter, with mild acne and longer dirty blonde hair with highlights, brown eyes. (Just in case she provided a false name)

Evelyn helped us get our new phone and plan. Very efficient and she did it all with a smile. Highly…read morerecommend coming here. First we went to AT&T. All we received was high prices with an unpleasant attitude.