Great people, very knowledgeable and tech savvy. Good service and they could always fix my phone…read moreor tablet

My brother was in a nursing home and needed a new phone. He had forgotten his pin xx and his old…read morephone had a screen that was partially black so he couldn't read the text sent to him to change his pin. Theresa R. went way above and beyond to get him back on track with a new phone. I can't say enough how great she was. Verizon is so lucky to have her. Thank you Theresa R

Fantastic service ! Alex was my repairman,very professional and very friendly. explained & showed…read moreme the problem. I will definitely will use this company again!! Thankyou!!

professional, very respectful of our time and thoughtful of our home. He was able to diagnose the…read moreproblem and repair our dishwasher door quickly. Very knowledgeable and kind.

I called in desperation to get setup with a new cell phone, as mine started to go, nearly overnight…read morewith the battery. Laura, the Store Manager, made an appointment with me, and due to the COVID-19 pandemic, offered me excellent curb-side service. She was super helpful in answering all of my questions, provided me with options and got my new phone all set up and ready to go!! I was especially impressed with all of this because I am working from home, and needed to ensure I had a working cell phone now, more than ever! I have dealt with Laura in the past and she has always been a pleasure to work with - I wouldn't go anywhere else! Thank you Laura and the team at Victra - you rock!

Steven's is an excellent company, focused on customer service. They were a referral from a…read moresatisfied customer. Doc took a lot of time to explain all the choices in lenses and how they would help my vision. I'm a photographer and understand optics. It was great to find an optician who spoke on the same level, rather than just saying, this is what you need. Good things cost money. Doc did not offer to sell me cheap junk. The prescription was right the first time, and improved my quality of life. The office staff helped me with my insurance, and made calls oin my behalf. Thank you guys, for helping me finally get a pair of glasses that actually work!

If I could give 0 stars I definitely would. I had an exam done at this facility only because my…read morenormal eye doctor was closed due to covid. Upon my arrival I waited over an hour past my appointment time to get in to have my exam. Upon checking out I was given (2) Pair of trial contacts and asked for $120. I owed $120 for the exam, contact & prescription exam & lenses that were trials. Mind you THIS WAS ON TOP OF THEM CHARGING MY INSURANCE ALL OF MY ALLOWANCE FOR THE YEAR! So I Paid $120 Dollars and then they claimed every bit of my yearly allowance for 2 trial pair of contacts. Upon leaving their facility I could immediately tell my prescription wasn't right as everything was blurry. I then used those 2 pair of trial lenses to make it to my normal eye doctor once he opened back up. Upon going to my normal eye dr to have an exam I paid the $85 dollars for the exam & prescription and told the cashier I should have an allowance towards lenses being that I only received trial lenses. She then told me that I have no allowance for anything until 1/1/2021! I contacted Stevens optical and to my complete surprise I was treated like a complete idiot! The moment I began speaking with the Gentleman there he was immediately on Defense mode & wanting to argue. His tone was as if he was annoyed & put out of his way to deal with my concern. He began telling me the charges that are seperate for the contact exam & eyeglass exam. I then told him "The prescription is the same how is there a difference in that". Once I said that his response was "WELL IF YOU CANT COMPREHEND THE DIFFERENCE BETWEEN A CONTACT LENSE EXAM & EYEGLASS EXAM I AM NOT SURE HOW WE ARE GOING TO BE ABLE TO CONTINUE THIS CONVERSATION". I said "Oh thats nice Insulting my intelligence, I will just contact the BBB". He THEN HUNG UP ON ME! After a few minutes he called me back on my work phone & got my boss WHO HAS DEALT WITH THEIR COMPANY & GOT SCREWED AS WELL! My Boss told him I am not available to talk as I was with a customer & Hung up on him. I wouldnt recommend this place to absolutely anyone! If you are looking to get taken advantage of & spoke to like an idiot ... This Is your Place!

It's been about a year since I've used the UPS Store because of the lousy customer service. Went…read morein today...should have continued using Send it Packing Plus. The customer service at the UPS Store is horrible!

Don't hurt yourself, try to be friendly, courteous and not act like I'm there to do you a favor…read more I dropped off two items at the Austintown, OH UPS Store, one just over 50 lbs in a long thick box, not easy to handle, the other just a small package. After dragging the big box into the store and lifting it up on the counter the young lady waiting on me, complete with a face mask, scanned my codes from my phone then asked me to take the big box to the back of the store. Not kidding! Maybe I should have hung around for the USP truck so I could help load it. If this box was beyond her job description there was a young man working 10 feet behind her. Maybe he could have assisted. I will never, ever go into that store again. Not if it's the last UPS Store on the planet. Real customer service is out the window and this employee demonstrates that. I've had other poor experiences at two other UPS Stores, North Canton, OH & Alliance, OH where both owners were rude, condescending and regular jerks.

I was looking for white Chuck Taylors and I was welcomed in with smiles and was helped by Jillian…read more I ended up leaving with multiple shoes I loved but didn't even need LOL. Overall a very good experience

I have had poor experiences with this UPS location before, but they are the closest location to…read morewhere I am. It all entails poor customer service, rude remarks, etc. Today, I went in the store to return 2 small Amazon packages. I didn't look at the time, but the door was ajar and the lights were bright and ladies were at the desk forward facing. I just walked right in. The door was ajar and unlocked, after all. Nope. They still had 5 minutes until they opened apparently and they YELLED at me to get out. The lady followed me back (my one step into the doorway) and locked the door behind me. Why was the door unlocked if the store was closed anyways?? I don't have a problem with it being closed, but they were really rude and raised their voices at me. It was a really unpleasant experience.

Very rude and poor customer service. The two ladies at the counter did not great or thank an…read morecustomers while I was in there for 10 min. I like UPS but not back to this location.