The boys in Avon were super helpful, especially Paco and Rich! They solved my problems easily and…read morewith a smile

Worst customer service. Incompetent, slow, and unhelpful. My phone is totally broken. My brother…read morealready filed a claim over the phone the day previous. Unfortunately he was missing some of my info and was not able to complete the claim. I physically go into the store after wrestling with this problem for a few days. The young man that helped me was training and was completely clueless about what to do. I literally had to walk him through what I thought he had to do. The manager just let him struggle when there was nothing else going on in the store. I forgot to bring my phone and prefaced the interaction by saying I would go back home if I needed the phone. He insisted that wasn't necessary. There was a lot of time just sitting there while the kid being trained looked for his managers help. I was patient and cleaned my computer while they figured their shit out. They called the claim center and went through the call center procedure. I recited my info over and over while this kid slowly input my info... Like, write it down lol. After 30-45 minutes the person on the line said they needed to troubleshoot my phone. Im like... well now I have to drive home, retrieve my phone and by the time I do that you'll be closed. Why the fuck did I wait all this time?! I should have done this all myself and it's super irritating and disheartening to have this treatment. There is zero competency or urgency with anything. I seriously don't even want to deal with Verizon. Or any Walmart. Why do I have to bag my own groceries!? hate the modern world smh... They need to get their act together and be knowledgable about their procedures. It should not be this difficult.

Ever was very professional and knowledgeable. He knows his products and services. The staff has…read moretotally switched since the last bad review

Extremely disappointing to visit this store . The woman working was rude, zero customer service and…read morehad zero knowledge of their business or products. I've been a customer for a long time and this was by far the worst ATT I've ever been to. Skip this location and drive farther for your phone needs .

Without any doubt at all, Russell Cellular is the worst managed business place I have ever been to…read more Their employees are absolutely clueless, stand offish and snotty and have no idea what they're talking about. They lie. The stores are rarely even open. Whatever you do, DO NOT shop at Russell Cellular

Do not go to the store in Glenwood Springs!!!!! They took my 2 phones on trade in and never…read morecredited me for them. Told me they would be an even trade for new phones and what great shape they were in. UNETHICAL!!!! They basically stole my 2 phones and they have magically disappeared in their system. Have been back there several times and they have "no information" .There is something very wrong going on there and they won't even look you in the eye. Stay away. Drive to Grand Junction--it'll be worth it.

Dylan and Justin are absolutely amazing! They were so helpful and patient with me and I appreciate…read moretheir service so much! Awesome store manager and awesome staff! Thank you ! Loved the spider story too!

We went in a few months ago and the store manager, Justin, was the only employee there. Although we…read morehad a long wait, he was doing his best to give excellent customer service to all. When it was our turn, he was extremely apologetic for the wait and was super friendly and attentive to our needs. He also offered some discounts due to the wait.

This is by far the best cellular service store I've been in. Evelyn is so knowledgeable, quick,…read morehelpful, patient, and friendly. She is the manager and she's also the best. I was just coming to check out what options there were as far as service, and pricing. Coming from T-Mobile, I wanted to be off my parents plan but still have it be affordable with my new Christmas phone. The store was very busy after Christmas, but Evelyn remained calm, and was super helpful. Unfortunately, many people came in while her associate was at lunch, but Evelyn handled it all perfectly and professionally. She answered all my questions, and even thoroughly assisted with data transfer and new phone tips. She's very smiley and did a wonderful job. Would definitely recommend this store to anyone.

RIPPED OFF AND SCAMMED!!! I returned my iphone 14 pro max…read morefor a $1000 credit promo on my new 16. Aaliya told me it would take a couple of months for the credit to show up, which seemed reasonable knowing how inefficient billing can be. In July I finally called after not seeing any credit. At&T had not received a credit from them. So I went to the store to find out what happened and they had no information and couldn't give me a number or email of anyone in the store to contact about it. I guess my next calls are AT&T complaint Department, the BBB, and the police department. I'm pretty sure they scammed me. Fortunately, my whole family was there to witness the transactions. I'm in Eagle, CO - Not San Fran. I have no idea why Yelp wrote that.

Steven is crew are great to work withSteve and his crew are great to work with…read moreVery knowledgeable And experienced.

I'm pleasantly surprised by the knowledge and expertise. This business has. They fixed my phone…read moreeasily, and we're quick and expedient. I recommend this business.

Best phone plan! Tracphone for 1099! Down payment was only 169! Monthly payment came out to 69 a…read moreweek or 180 a month for 48 months! APR was only 69.% what a steal if u ask me

I am sad to write such a harsh review as we like to support local businesses. And had been quite…read morepleased with the service on a couple of previous visits. However, my wife and I went to High Country Cellular this afternoon on routine Verizon business. (The store is an authorized Verizon dealer.) We entered to observe all three clerks / technicians engaged with other customers - AND not a one of the three staff members wearing a mask. This is stupid; self-defeating; and AGAINST the town ordinances of Granby and the rules of the State of Colorado. My wife and I are over 60 so part of the "vulnerable" population. As was at least one other customer ahead of us. While we had been satisfied on prior visits and, again, like to patronize small, local shops, we departed as soon as we observed this arrogant lack of safety. If High Country Cellular does not wish to abide by reasonable, common-sense health precautions and follow local and state law, then it should close its doors. Very disappointing.