Very eh service at best. The phone attendants aren't really interested in getting your phone working. Just adding lines and making you buy phones. It's a bit disappointing seeing them not even attempt to fix anything. read more

worst customer service skills.. not to mention how unbelievably over complicated, and straight up ridiculous it is to complete simple tasks seem to be, across ALL T- mobile platforms such as paying my bill, or accessing my account.. but what's worse is having to have monthly disputes about why my bill is NEVER right or why the previously agreed up amount is never what I'm billed for.. literally every single month.. and that's the company's responsibility I get it but to take my issues to the store to have a LIVE, English speaking representative fix the problem, Becomes a whole separate issue in itself.. you're almost better off calling the 1800 number! the representatives at the Cañon city location are not trying to elevate any discrepancies or explain any concerns you will definitely encounter. I need to bite the bullet and get a different carrier already.. can't say enough bad things about this company and the way they operate as a whole. And someone needs to do some kind of position evaluation, or an audit or something about the daytime manager Lady with short dark hair at Cañon location.. she is TERRIBLE and makes for a TERRIBLE role model for current and future employees on how to treat customers or handle herself in a professional setting. the WORST! All bad. My opinion is .. Choose a DIFFERENT company to give your business to.. read more

Eh. It is all we have in Cañon. We went in to upgrade our older iPhones with their current deal. The woman who helped us sniffled and wiped throughout the potential transaction. She knew zero about the current deal. Kept yelling over to Christian for every little question. We left. Time to move on. read more

I have been with T-Mobile for over 11 years. I took my Internet box into the store to be traded in for an upgraded model. Ken and a staff member took the internet box and proceeded to attempt to get me set up with a new Internet box. They failed miserably. I was forced to switch to the new box due the fact that my old one was on a business account. They were unable to switch it to my personal account. I was given three internet boxes, and none would work until the last which I finally had to call 611 and receive help setting it up myself. Long story short, I received a notice in the mail yesterday stating that I owed over $400.00 to T-Mobile on the original box which I returned to the T-Mobile in Canon City. They have refused to take accountability for the not returning the box. They have no records of anything. The store claims it was not returned. I contacted Ken at T-Mobile who was supposed to call me back. He has yet to do so. I have found Ken to be lazy and not interested in helping customers unless it is forced upon him. He is always in his office nearly every time I have been in the store. Statements have been made by employees as well as other customers about the situation and upper management refuses to see how this person is incapable of managing a store. I have paid the $400.00 to keep it from going to collections. I will be moving from T-Mobile because the management (Ken) and staff at T-Mobile in Canon City are incapable of doing nearly anything correctly. I have attempted to use 611 and they are just as bad and fail to speak understandable English. T-Mobile in my opinion has blackmailed me by threatening to turn my account over to collections. I would like to also mention that I have not received a statement from T-Mobile since January. It is now May. The only notification that I received was a letter threatening me about collections. read more

I purchased a new iPhone yesterday at the Canon City, Colorado store. I went in to the store with lots of questions. The staff were very helpful. Rene and the gentleman assisting her were delightful to work with. I walked into the store with the iPhone 7 and with their help I walked out with the iPhone 11. They were very professional, they took the time to answer all of my questions. I am so thankful that I picked this T-mobile store to do my business. Please convey to these two store employees my appreciation for all they did to make my visit an enjoyable one. Sincerely Paul Carreras Cañon City, Colorado read more

Ken and all of the staff at the Canon City T-mobile store were so helpful and professional. They were able to assist me with my phone issues. Top notch service. Thanks!! read more