Not one to write reviews but I went in today for a simple return and was met with pushy, rude…read morecustomer service- disappointed. Never had a bad UPS experience before but I guess there's a first time for everything.

I used UPS on Friday, 4/26, to print some documents and send a very important and time sensitive…read morelegal document. The print job was easy enough: $3 for 14 pages. Uriel, the gentleman that helped me, gave incorrect information about when the legal document I was mailing would be picked up. He confidently stated that USPS had not come to pick up any certified mail yet and would be coming by the end of the day. He estimated it would be sent the following day since it was being sent within Denton. At the time of writing this, it is 4 PM on the following Monday and my document has still not been picked up. I called the store and the woman I spoke to said the USPS doesn't always come at the same time. This is understandable and I wish this would've been told to me by Uriel when I initially dropped off the document. If I had known this I would've taken the document to USPS myself. Now the legal proceedings I'm trying to initiate are delayed due to Uriel's oversight. Edit: It's now Wednesday May 1st and my letter still has not been delivered. The letter was taken to Fort Worth and is being brought back to Denton. I understand that UPS can't control what another business does, but the employee should not have stated that it would be delivered the next day; does he not know the process of USPS picking up certified mail? Surely this is the normal routine done by USPS. This is extremely upsetting as again I am trying to initiate legal proceedings and they can't be started until the letter is delivered. This is causing a lot of unnecessary stress. Will not be conducting business here again.

Ann was very helpful. We were trying to ship a box internationally but we're not able to ship it…read moreout because the cost was too much. But Ann was very patient and helpful with all the questions and concerns we had. Thank you Ann

This is the absolute worst service I've ever had in my life. These people will not even help you…read morefigure out what's going on like what's the point of having people work there if they won't even print a label before you you all the work yourself and you have no idea how to use their software. ... these people just gave me the runaround and basically BS their way out of every situation.

Good service, workers were friendly and repaired the phone in under 45 minutes. Overall great…read moreservice.

Cellfone USA has two locations in the mall. The attendants was friendly and showed me an assortment…read moreof different phone cases. However, the repair attendant was not present. This was unprofessional as no customer was able to get service. I waited and the repair associate did not return. They fix broken phones, but only certain brands. This significantly limits their customer base. The process for repair are higher than competitors. They do not do software phone repairs. There is room for significant improvement.

A bit difficult to find. I've attached a pic to hopefully help others. It's in this business…read moresuites, so you walk in the front doors and it's immediately to the left. It's a tiny office. I had a 9 am appt. She was quick but very talkative with the previous gentleman that made my wait a bit long.

I followed the advice of previous people that had trouble finding the place. But it was super easy…read more Just put in 723 S. interstate 35. It brings you into a shopping center and right next to Plato's closet and right in the corner of the Denton closet, there's a sign that says identical. You have to walk through the door and it's a first door on the left ! Super was quick friendly and Yaz was so sweet. Highly recommend!!!

Disappointing policy change that penalizes small resellers…read more I've used this pack-and-mail location regularly for my reselling business, typically dropping off 15-20 packages per week across multiple carriers. One of the main reasons I chose this location was convenience: they have pickups from all major vendors in one place and it's always been a pleasant experience up until recently. I print my own labels and pack my own items, which I'm fully aware they offer as paid services. However, doing that work myself is how I keep costs down for my business. Despite this, comments have been made in the past implying that by only using the drop-off service, I'm "not making them any money." As of January 1st, I was informed that if I drop off more than three packages, I'll be charged $2 per package just to drop them off. That means a quick, one-minute interaction to scan packages and provide a receipt now comes with a fee. I understand the economy is tough and businesses are trying to increase revenue. However, this policy feels especially frustrating when every other pack-and-mail store and all major carriers (USPS, UPS, FedEx) offer free drop-off, with USPS even providing free at-home pickup. This change feels less like a reasonable adjustment and more like being penalized for doing the work myself and using what was previously a free, basic service. While the cost itself may be small, it's the principle that matters. For those who rely on this location solely for high-volume drop-offs like I did, I'd strongly recommend looking elsewhere. Unfortunately, that's exactly what I'll be doing in the new year.

I always like to go in there to use their machines to make copies or computer printouts. Their…read moreprices are good. I also mail things because the post office has such a long line, but Pack N Mail is much quicker. They have all the mailing materials like envelopes and bubble wrap right there also, so you can buy what you need. The people who work there are friendly and helpful.

Great store, love the online reservations. Picked stuff out on the app and reserved for in store…read morepickup. Everything is ready so I just try it all on at once and go. People in this store are super friendly too. Thanks Nicole you are awesome!

I was just looking at some shirts that I really liked in this store today and this infant…read moremillennial sale girl comes up to me and starts "fat shaming" me talking about, "have you ever worn these before?" I was a little confused by the question, like was she asking about shirts in general or shirts from Buckle? Anyhoo, I say I believe so, and she continues with, " well these are our Athletic fit, so, we also have bigger sizes, these might be too tight for you." I just said, "yeah, ok. Thanks" and she goes back to the other side of the shop she was before. I don't appreciate being fat shamed by some tiny little child who knows nothing about customer service. This girl needs to be fired! No wonder why the reviews are so poor here! UNACCEPTABLE!

Nice selection for a dollar type store but sometimes a bit difficult to find things because of…read morespace to item ratio. It feels cramped and a lot of times things overflow into isles in the attempt to make sure the selection is in stock. Staff is friendly and if you kinda have an idea of what you need for a quick in and out you can navigate or ask and they will assist. Isles are not built for two carts lets just say however.