We discovered after the transaction that this is a 3rd party provider of Verizon products called…read moreVictra. See the small "sign" on the door. The reps were nice but (admittedly) not transparent about what they were selling us. The accessories were way overpriced, and they avoided telling us the costs. Both invoices they provided included incorrect names and addresses on them, yet our Verizon account showed the correct transaction therein. In bringing that to their attention, they had no explanation saying that that's just the way it is. I would suggest using caution when dealing with them, or better yet, find a Verizon store that is direct with Verizon and not a third-party company.

When my Apple phone went bad due to a decimated battery, Tyler was able to help me transfer my info…read morefrom one phone to the other. Then my Apple password wasn't working causing me to not be able to login into Gmail and several apps but he stuck with it and told me to watch for an email from Apple with new instructions on how to resolve the issue. Apple did respond (days later), buy immense thanks to Tyler for staying with me on this issue. Well done Tyler!

I bought my daughter a new Apple Watch had nothing but issues dealing with Customer Service over…read morethe phone from corporate AT&T. I walked into this authorized service provider and Josh helped me took us about an hour and a half to get through it. He was amazing without his help. I probably would've had a mental breakdown. This guy is amazing hands-down if you ever need to purchase a new cell phone, you need to come see Josh.

Scheduled an appointment in advance to get my parents switched from Android to Apple…read more Worked with Zaiden to do the number transfer and new service creation and adding the service to my account. Literally took no time at all. Even figured out a way to take my parents' old devices as trade-ins and got a bill credit etc. It literally made my parents' day to get their new devices and work with someone who took the time to explain everything and transfer all of their data from one phone to another. All in all we were in there for about 2 hours and from start to finish, it was one of the best experiences I've had in a phone store, ever and the same goes for my parents.

I went here after going to RadioShack to see about a new cell phone. I had asked a few questions…read moreto the RadioShack person & my gut was telling me he was just making stuff up. Sure enough, I got the real answers from the person helping me at this store. Sprint.com was off-line & I knew that and even though it wasn't this franchise's problem, they offered to give us an additional gadget for our trouble. Sure enough, as soon as Sprint.com was back up, they called us & had my new phone ready.

This location has now been moved to 3359 S Federal Way in Boise. Go visit them for an awesome…read moreexperience!

These guys are awesome! They helped me with determining a fit for my individual needs and gave me a…read moregreat deal on a cell phone. Staff was friendly and knowledgable and I definitely would recommend them to a friend. Plus there was ample parking so I didnt have to walk a long ways like dealing with those kiosks in the mall. All in all I give them five stars.

From the owner: For all your cellular and mobile Internet needs, just call 321-TOYZ…read more Carriers - We proudly present to you post-paid plans from Verizon, Sprint, and T-Mobile and pre-paid plans from Boost, Cricket, Virgin Mobile and T-Mobile. Bonus - We carry accessories such as cases, chargers, batteries, headsets, charms, screen protectors, etc. We also have certified pre-owned phones as cost saving, mid-contract or damaged phone solutions. Mission - As a leader in the cellular and Internet wireless industry, Wireless Toyz is committed to offering our customers the largest variety of cellular and 4th generation services available in one customer friendly location, staffed by knowledgeable professionals.

I was on the instant ink program. I canceled in Dec 25. I knew the contract cartridge wouldn't…read morework so I bought a new one at Walmart. This one has the same message and won't work. This is the worse customer service inaginable. Cannot chat with an agent unless I am on some other contract. Phone system the same. I feel completely ripped-off and there is no help available.

I enrolled in their instant ink program where they advertise you can cancel or pause the program…read moreanytime. What they don't tell you is that if you cancel the subscription, they high jack your printer and you can't use it again until you buy ink to replace the ink from instant ink program. I paid $6.95 for a year with the program and never got ink because I rarely print, anymore. So, I canceled the subscription. Now, I can't print!! Bad biz practices and I will now NEVER use HP products again. HP, ya lost a customer because of your poor choices to hold hostage a printer!

What a day. Having all sorts of tech issues in the middle of a crazy work day. Thankful for Roger…read moreand Teagan then on my return trip Teagan and Winter. I appreciate everyone's help in getting me taken care of.

I walked in and everyone was busy. It looked like one group was waiting for service, so I busied…read moremyself looking at phones. Another couple walked in and one person said, "thank you for coming in, well be right with you." About that time a rep finished with his customers and asked the couple that just entered how he could help them. It was as if I was invisible. I don't think I've been ignored like that in a long time.

I got a new iPhone for my birthday and took it to this store to be set up. After 30 min of trying,…read morethe sales rep gave up so I at least asked if he could transfer my contacts. After waiting another 10 min, I asked how much longer as he clearly wasn't familiar with the system. He got really frustrated and asked me to leave, saying he wasn't going to make any money that would be worth his trouble. I coulld't believe it. He got even more mad when I asked for his name and he then followed me out the door and took down my license plate number. Customer service turns to customer threats! Stay away from this store!

Jose helped me today. He was really nice and tried to see if there was a flip phone available for…read moremy grandma. Unfortunately they didn't have one at this location. Jose was nice and changed out my screen protector for me. This would have been a 5 star visit if Jose could have called the other location down the road to verify if they had one available. I took a gamble driving down to another location down the road for them to possibly not have it. Overall it was a good visit but that extra mile would have given them a flawless review.

I wrote a review recently for another T-Mobile employee (whose name I will leave out out of…read morerespect) and that person turned out to not be the golden child I painted them to be. Do I think they're a good employee? Absolutely. In that review I talked about a guy at AT&T named, Todd. Now, that part of the review is basically why I've kept the review up. Todd is a poison and everyone needs to know that. The T-Mobile employee, I feel like they were great when they were working with us. Once we were done, so were they. I don't want that person to turn into a Todd because this T-mobile employee has potential to go very far as long as they stay humble and devoted to each and every customer.... The way this employee at this location is. Her name is Shelby. She helped us in a way the other person just seemed to ignore. We left AT&T because of the ENORMOUS costs and because every day we felt so bitter over how bad Todd screwed us. So meeting Shelby is TRULY the breath of fresh air we all need when dealing with cell phone companies. Remember back when phones first came on the scene? Nah? Well I'm old so I do remember lol. The phones and service were so cheap, hence why the public dumped house phones in massive numbers! As the popularity of phones grew, the customer service went out as fast as home phones did. Then you come across people like Shelby who truly want to help. My roommate first met her and was blown away by how unbelievably helpful she was. When we left AT&T we paid a huge amount to pay off our iPhones so that way t-mobile would pay that off. Our experience with the first t-mobile employee, they told us they processed the paperwork and we would have the rebate in 3-6 wks. They said "usually in 4wks but can take 6wks" Well, the roommate called to get an adjustment on the bill and found out the employee NEVER processed the paperwork. We almost lost our chance at the rebate. Enter...Shelby! Not only did she make the adjustment to the bill, she got us an even BETTER monthly payment! Knocked off $20 more. That's major after paying $270 a month at AT&T! Our t-mobile is cut in half and way more than expected. She also processed, ACTUALLY PROCESSED the rebate paperwork and within a week we had the rebate. The previous employee honestly, should be ashamed of themselves. We were out almost $1500 because that person was too eager to get on to the next person. I'll eventually remove that first review for the other location because all the attention deserves to go to Shelby. She's sweet, beautiful, so friendly, and unbelievably efficient. SHE is what you call a phenomenal employee and everyone would be so lucky to have Shelby as their representative if they are with T-mobile. Monthly phone bills can be super stressful especially of at AT&T and when they are $270 for 2 phones! My mom has 5 lines with another carrier and pays $150! Shows you how bad Todd screwed us over. Also shows again how grateful we are to have come across Shelby. T-Mobile folk, if you see this, she is one employee you absolutely cannot lose as long as she loves working for you. She is an employee that deserves to be recognized for her unbelievable service to her customers and how incredibly friendly she is. She doesn't just treat you as "another customer" she doesn't rush you through, she takes her time, she smiles, she gets shit done. Thank you, Shelby. You have no idea how much you've truly helped us out. We will forever be grateful and as long as you're with t-mobile, you will be our "go to" Thanks again a million times! I could go on and on but I KNOW Yelp will cut me off and everyone needs to at least see this far how wonderful Shelby is. Glad I met her, my roommate is beyond glad as well. Ok I'm done! I'm already scared I've gone over the limit haha! Thanks for reading Yelperdudes y Yelperdudettes! Cheers!