this company has failed to show that I am in a poor service area when there is a store down the…read morestreet they also have already gave me $20 off. Which is nothing compared to the BILLS THEY SEND!!! the company has also failed its customers in the Beckley area the company has lied to the customers in this area and the store needs to be removed from this area because if I'm in a poor service area so is the STORE! Also the website says I'm in a good service area with 5G they have failed to provide the service they have promised and I want my money back. Also they need to call me and speak to me because they didn't advise that a ticket was being put in! Also I want my money back and do not care about the systems. BY THE WAY. They let me be a customer for 3 MONTHS! before they told me I was in a poor service area and won't give me one dime of my money back!

Love going here I'm Always satisfied!! Anytime my go to buy something I normally asked for Rodney…read more If he's not there one of the others help me out What can I say they give great service also credited me three dollars on my account and gave me a 25% discount and a gift card as a Black Friday special what can I say love us Cellular!!

I had busted my screen protector and it was close to closing. David helped me out with no…read morecomplaints. He was very quick and so kind. So thankful I was able to get in and out. Definitely recommend this store.

I still need some kind of hotspot to use to boost the Internet for my father's memorial. I go in…read morethere with that simple problem, and the older bearded guy behind the counter is very condescending. I asked first about a booster, and then he explains that to me. So we next move on to a hotspot. He seems very tentative to me about the cost, though I've expressed no hesitation about the cost. Rather than telling me what an actual hotspot would cost, his next snide comment is, well, we don't loan those out. I had no intention of having anything loaned. Money wasn't an object. I just need the issue solved. I still need the issue solved. OK, so the answer to this query, truly is, Best Buy. Apparently, they sell prepaid hotspots, including Verizon ones. You just go and buy prepaid hotspot. You can get no contract hotspots.

My family has phones and service for our companies through this company…read more.. When we have problems or need help we go to this store, always very nice and helpful. They even help train on the new iPhone recently for someone that never had this type of phone. Thanks for helping out our family, our businesses and always having a can do and positive attitude.

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.