I've been working with this store for over 3 months and have no resolution…read more They made error when taking back my son's phone (sent it to the wrong location) so I got charged $555 on my bill. They were informed in late October, found the phone and sent it to the right place in November, and here it is the end of January and still no refund of the $555. When either I or my son call, they are rude and dismissive, saying "we'll call you when we have something to share with you." No customer service skills whatsoever and when I've asked for the contact information of the manager over the store, they tell me they can't give it out. I will be filing a BBB complaint shortly because I've run out of options. DO NOT DO BUSINESS WITH THIS LOCATION!

First, the store was clean and prepped for social distancing - everyone was wearing a mask, so -…read morethat was good. My problem was that the phone I purchased there a couple of years prior had suddenly lost some functionality - probably a setting which got reset somehow, but I couldn't find it. The young lady who helped me had no idea what was wrong or how to fix it right off the bat, but that didn't stop her from jumping right in - in a minute or two she had it all figured out and fixed - great, friendly service that resolved my problem!

1 star for the singular competent employee in this store. Brad was amazing, helped us the entire…read moretime while helping his own coworkers. He even made sure we got the best deals possible, and shared that this isn't even his main store. We came in to trade in two phones, had the exact idea which we wanted. Of course it would take awhile, and it did, but bradd helped us the entire time. Kimberly, who is apparently the assistant manager, could quite literally not do a singular thing herself. She managed to break two card readers, and had to come to Brad for assistance around 7-8 times, I tried to count but it was so many I lost track. Jessie, who said it was his second to last day, quite literally smoked outside and ranted to me and my mother. That was it. I'm glad it was almost his last day because frankly I think the fact he has managed to live to the very rough 25 he seems to be at is amazing. He told us quite literally his entire story and frankly, we did not care. Especially considering he didn't even know how to change the sim cards on the phones. At one point, an elderly customer came in trying to pay her bill with cash, he denied her, and then boasted to us that he won't let anyone pay if their names on the bill and then "debit cards have been a thing for 40 years, and people still carry cash", I think boasting about turning away a customer and then complaining about old people is frankly, weird. This was after he couldnt figure out the sim cards. The entire time these interactions where happening he had earbuds in. He had a conversation with a coworker who came in off the clock for something, and even with the coworkers advice could not help us. At one point, Kimberly came over because a pair of men had promotions in there lines, which is probably the most common thing ever, right? Apparently the assistant manager didn't know what to do with that? I don't know how either of these people kept their jobs this long and I'm glad Jessie's leaving because I think the only thing that would improve that man's life is actually having something to complain about. And not complaining about it to customers. Brad was amazing, he said he usually worksa in blue ridge. Id say it'd be worth it to drive the hour there too their t mobiles for the chance he'll be working because you'd have more luck beating your head into a wall then hoping Kimberly will be able to help you. I am frankly, not someone to make reviews. But seeing my mother visually bothered by the imbeciles, and being interrupted repeatedly, I am obviously going to. This might be a good place to go to if you want to see a circus, tho.

Be very careful coming to a few of these locations they use these things called CRS sheets trying…read moreto trick you into adding more stuff than you need they will add stuff to call it a value but in sense just to get more lines out of you and won't do upgrades because it doesn't make them money unless they add lines like watches or trackers to you save yourself go to a Corporate store not these shady dealers also will add lines to your account instead of upgrades to help their numbers

amazing great, wonderful/ knowledgeable/ helpful...great experiences, wonderful working…read moreteam...amen...

Operating under New Management professional work done. Friendly staff. They repair all cell phones…read more, computers, drones, smart watches, etc.

I went in because my phone wasn't working and they were swift to fix the problem .The people there…read morewere amazing would come back again

Found this place by Google Map search and/or Yelp as I didn't want to take my phone to Verizon (why…read moreI'm not sure now). A couple months later, fairly sure that wasn't the better decision. To be fair, I messed up my HTC10 somehow; I think moderately wet hands cause my screen to start not registering touches in vertical bar patterns. After dealing with this for a few months and it not getting any better, I thought maybe just the screen needed to be replaced. Again, to be fair it's possible more needed to be replaced. So I went in and asked about a screen replacement and noted my general problem. I was more led down the line of how much my phone was still worth almost as if to say if I wanted to sell it, though ultimately noting that it was worth repairing. I put down the first half of the cost and came back a couple days later after the part was ordered online from a random supplier of phone parts. An hour or so later I came back with my phone all put back together, paid the rest of the cost and went on my way. Over the next day or so the "new" screen started to have some dead spots and continually got worse over the next few months until now where it's pretty much useless. Again, it's possible something else in the screen was damaged and a new screen just put a band-aid on it. However, I don't believe it was well repaired as over the last couple of months when a spot or section went bad, some good jiggling or tapping of the phone would get it working again. As well, even from the start, the "home" button in the bottom center was not well placed back in and was offset from where it should be. Also noticed I was fairly easily able to slide in a business card or thin paper between the screen and metal body to try to reseat the "home" button. So, the repair didn't come back looking like new and to me wasn't a good quality repair. It might be more of my issue, but I struggled to stop by this place with the way the hours are set and ran out of my 14 days from repair to take it back in at no cost (at least according to the receipt). I called once in there and left a message only to never have it returned, I could have been more persistent, but I don't have time for that. I only give a 2nd star here as at least the work is done in house and with decent looking equipment. Maybe it was just that I had an off phone (I think HTC10s aren't too popular) so if you've got an iPhone or an easier repair it'll work for you. But for me, it didn't work and I don't think the quality of the work was very good.