Un professional They had me chasing the sales person I was…read moredealing with that transferred to another store to trade in my phones which they could have taken it in at the store. Now I am chasing the trade in promotion that I been waiting for over 2 months Never will do business here again

I went to the Clinton store, but they are now closed. As the problem is Verizon in general, I will…read moreleave review here... I went to upgrade to the I phone 17 on 10/1, but was convinced to get the 16 promotion instead as I would get the phone for free, as long as I added another line. When I said I didn't need or want to pay for another line, I was assured that I would not be charged for the line. I asked over and over again, why (loss leader) and if they were SURE it would be free (ABSOLUTELY) until I finally believed them and agreed to the 16 promotion rather than getting the 17. I then spent 45 minutes watching the guy remove my three hot spots, as we don't use them, and replace a $68 multi device insurance charge with three $7.95 per device insurance coverages. Fast forward to my next bill: Charged for the additional line, the three hot spots, the $68 AND the three individual insurance charges of $7.95. I called 7 times between then and 2 days ago, spoke to supervisors, was credited all 7 times, paid the amount I was told, BY VERIZON to pay, until finally receiving an email threatening disconnection for having a past due balance after paying said amount! After yet another call and feeling like all was FINALLY resolved, the outage happened and I thought they had disconnected me lol... I will be leaving Verizon the very second someone else will buy out my family's phones. Verizon used to be worth the extra bucks, but I can get shitty service for less money anywhere...

My phone was having issues not charging and folks not hearing everything said. Great service from…read morelady staff member. She gave a lesson on safely cleaning the phone and also said the chargers don't last forever and need to be replaced. NEW CHARGER with CORD $40. Charges my iPhone in less than an hour now! Everything is working so well! Fast and efficient service! Friendly.

Didn't do the job right sent me to UPS store without my factory reset .very sick and not able to do…read morethat complete waste of time.

Everything. Food and services were great, as usual. We are regulars and love everythingread more

When I walked in, I was not greeted by any of the 2 employees working there. I walked around for…read morequite a few minutes in the store and was still entirely ignored even while they were with customers. I went to swap out my equipment. I have to say very loudly, "Excuse me!" to get their attention and then asked for a waiting time. Swapping out my equipment took less then 5 minutes to do. It was finally done very quickly by one of the reps working there.

Salesman (Ryan) pulled the old bait and switch and loaded up my account with unnecessary charges…read moreand upgrades. Told me he'd save me $40 a month (4 line plan) and I'd get a Pixel phone for free if I upgraded my wife's phone. Only to find out it wasn't free when I received my next bill. $350 in bogus upgrade/activation fees, plus the Pixel phone I didn't even want. It's been a nightmare for over a month trying to get charges reversed. Calling 611 is hit or miss, some reps are good, others horrible. Verizon never followed up as promised. Looking for a new provider.

STAY AWAY, DISHONEST AND MANIPULATIVE! We were advised to take extra promotional equipment and…read moretold our bill would remain constant. We got a signed written worksheet outlining this. When bills went up we were told repeatedly "don't worry all the promotional fees will wash out"....it did not. We VERY SPECIFICALLY clarified what we were expecting and on two separate occasions the manager insisted it would happen. It did not. LUCKILY AFTER MANY ESCALATIONS WITH verizon our issues were resolved and THANKS TO THEM we remain with Verizon. DO NOT DEAL WITH THIS LOCATION THEY MISREPRESENT IN ORDER TO SELL.

Waiting 20 minutes to simply find out if there are any other plan options. One customer service…read moreagent. I was told that I was next in line - turns out I'm not. Either lie or incompetence. Woman checking in could easily simply lookup account and tell me if I am on best plan. Yet again terrible customer service.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!

Great. I've been using them for telephone and wifi internet for more than 4 years. It's great. Use…read morethis link to connect and we both get discounts. https://share.t-mobile.com/danielh-4077

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.