I bought a new phone that needed to be activated. Because I didn't have my passwords with me,…read morePriscilla had a bit of trouble getting into my account. However, she worked hard and finally got me all set up. What a great job she did! Not only did she get me connected but also switched me to a much better plan!!! Five stars isn't enough.

Came in to activate a new line today. The staff was immediately helpful in not only activating the…read morenew line, but canceling service on an old one, and making sure all my discounts were in tact. When I left, the manager made sure I was truly getting the best rate for my devices. So happy I came to this location, and I was in and out in under a half hour. Will def do my business here from now on!

I am so impressed with the service I received from Planet Network! The installer explained…read more everything he was doing and made certain i understood all the benefits I am now receiving-and there are plenty! The picture clarity on my TVs is clearer and more vivid than when they were new. Streaming, downloading and uploading are instantaneous! All this and I am saving $40 and get my first month free! If you are fortunate enough to have Cody Blanchart install your service, you will be as excited as I am!

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I'm feeling charitable and giving them a higher star rating than the other reviewers seem inclined…read moreto give. Not much of a higher star rating though. I'm old enough to remember when TV was 13 channels, and you needed an antenna hooked up on your rooftop for reception. When I moved to where I live now, way back when, "cable" was going to be necessary, and I was going to have to pay for it. I was a bit conflicted about that, but I ultimately thought, "Well, there will be many more channels available, no commercials, and they won't cut movies up and censor them on the off chance that a child might be watching. It might actually be worth paying for." Decades later... Is it worth paying for? Hardly. I now pay a king's ransom for basic cable, and I get...stultifying "reality" shows that pander to every corrosive stereotype you can imagine as well as to the absolutely worst aspects of the human character, movies that are stocked with more inane, abrasive commercials than you ever saw back in the 13-channel days (a 2 or 3 hour movie can run for something like 6 hours with all the commercials; I love The Godfather, but why would I watch it on cable and suffer through the unending commercials when I can just pop in a Blu-Ray and watch it again in its unadulterated form? TCM is a notable exception to this, but it's a lone island in a sea of maddening inanity), an unrelenting line of TV preachers trying to hustle you out of your money in the name of God (at least in the old days, Jimmy Swaggart and Robert Tilton gave you an entertaining show for your money), nonstop "infomercials" (I have yet to figure out the sales strategy of running the same infomercial every single day...and I do mean every single day; do they think at some point of clicking quickly past that particular channel(s) I'll relent and say to myself, "Ah, let me pay attention to what they're selling; maybe I'll be interested!"), sitcoms of varying degrees of quality (MASH vs. "Saved By the Bell") that I used to be able to watch for free, "news" programs more designed to spread propaganda and sell things than to actually inform the populace, and sports, and more sports...which I have as much interest in watching as I do infomercials. (Any bright spots at all? Yeah. A few. I saw "Breaking Bad," "Mad Men," and a few other worthwhile, intelligently rendered series on basic cable. My closest friend and my birth mother have both told me "Yellowstone" is engaging, although I haven't watched it yet. And I think "It's Always Sunny in Philadelphia" is consistently laugh out loud funny, and who doesn't need a laugh these days?) Back in the day, my cable co. was Cablevision of Raritan Valley. If you called their "help desk," they'd invariably tell you to "reboot" the system, and, if that didn't work, their guess was as good as yours. When I bought a DVD player back then, I asked 1 of their techs to come install it for me (I'm not lazy...although I've been accused of that...but I'm "simple" when it comes to modern technology...or any technology at all). He did, and when I offered him a "gratuity," he declined it, saying, "It was embarrassingly easy, and I'd feel like a schmuck accepting that money." Didn't make me feel good about myself, but I respected the guy. A few years later? Optimum has taken over the helm, and nothing has changed, except what I pay monthly. Paying "vig" to a ruthless loanshark like the late, unlamented "Gyp" DeCarlo would probably be less burdensome. I don't know that even DeCarlo would have been quite so avaricious as Optimum is, now that I think about it (although, in fairness, Optimum won't break my legs if I don't pay. At least I don't think they will). A few years ago, my friends/co-workers bought me a large screen TV to replace the ancient small-screen TV I had been using. I don't know if it was pity or pure altruism or what that motivated them, but it's 1 of the nicest things that anyone I'm not related to has done for me. I called an Optimum tech to set it up. He arrived on time, looked at the unopened box, and said, "I can help you take it out of the box, but I can't set it up, because if it cracks or breaks, we're liable." Flabbergasted, I said, "I didn't have you come out here to take it out of the box! I can take it out of the box!" I had to slip him some money, and he finally set up my TV. That Cablevision tech who wouldn't take a tip for setting up my DVD player is obviously long, long gone. Recently, my cable box died, and I made an appointment for a tech to come and replace it (after a maddening half hour with the robotic help desk that kept telling me, "We're rebooting now; this should take a few minutes," even when my box had absolutely no power with which to reboot anything). The tech arrived during the 3 hour time window I had been given, he was polite and efficient, and within a few minutes, I was back in service. My cable TV has been restored to working order. I'm not actually sure that that's a good thing.

We just had our wifi hooked up in our new apartment by a tech named William. We were given a time…read moreslot of 8am-11am and William showed up right at 8:00 on the dot. At first, he thought we'd need access to our buildings attic, which I would need to have the landlord come out and open for us. Instead of making us reschedule, William went above and beyond, outside in the unusually hot morning sun, to relocate the hookup from one pole to another, so we could get it done today. I offered William cold water and snacks, but he kindly refused and kept on working until the installation was successful. He was also very kind and patient through the process and made sure all of our devices could connect before he left. If I could leave more than 5 stars for this man, I absolutely would.

Great Customer Service. They installed a new phone and access control system for my company…read more Service was lightning fast. I'm extremely happy with my new products!

I always have such a great experience with Novacom! They always provide service exactly as…read moreexplained. Also, their back office support staff is second to none! Do yourself a favor and give these guys a shot. I promise you will not regret it!

My boyfriend and I stopped in on a whim. We were in the area and wanted to see what new android…read morephones T-Mobile had to offer. We were greeted immediately by a friendly staff. We sat down with Justin who was very nice and had a lot of patience. He answered all our questions. Both my bf and I have the Magenta Max plus with T-Mobile. We are grandfathered. After looking at several smartphones the one that was chosen was the Samsung Galaxy s25 Ultra. They were out of the Samsung Galaxy s25 Edge smartphone. The Ultra was $200 more. After comparing plans Justin found another plan he said was just as good or better then our magenta max plus. This one gives 50 gigs of hot spot instead of 40 gigs. It also comes with unlimited talk, text, and data. ( he put in the record that if we didn't like the new plan and wanted to switch back to our Magenta Max Plus we could at any time with a phone call.) Since the original phone had a hard time charging we wound up spending a few hours there so all the stored data could be transferred from the old Galaxy to the new Galaxy before Justin factory reset it. The store is very neat, clean and organized. There's plenty of free parking in their lot. Be prepared to spend some time here if you are planning on getting a new smartphone

Very happy with the service and the customer support. They also give me free Netflix, AppleTV, the…read moreMLB TV package, and Hulu. Then there's TLife Tuesdays where you get all sorts of freebies, swag, and offers. The hotspot works well and the price per month can't be beat.

Love the service, my building didn't have any wiring apparently for fios or any of the other major…read moreproviders but luckily Andrena was able to install their equipment and provide much needed high speed internet access. If you're big on decentralized internet this is a great option as well. Never had any issues do wish there was a wired connection standard but this can be fixed using a WiFi extender with a Ethernet jack on board.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

I couldn't get my email to sync with my phone. After Apple tech support, Best Buy, Apple Genius…read moreBar and 2 hours on the phone with Optimum, I went to the Verizon Chester store where I bought the phone as a last resort. I was there for 10 minutes and Jonathan F. fixed the problem. I am so thrilled and appreciative of his professionalism and patience with me. Thank you, Jonathan for being a superstar!

I cannot recommend Christian highly enough ! I'm not at all "techy", and he couldn't have been…read moremore accommodating in explaining things to me. He was beyond patient. I will always ask for him when I have any questions. Bottom line ~ he cares !!!!

My mom and I went to at&t to get a new phone for her so I can have hers because mine was broken…read more The customer service was so amazing and they went above and beyond to help my mom transfer all her things from her old phone to her new one! Great place and wonderful staff.

I felt the way this particular location operates needs to be addressed and highlighted to anyone…read morewho is seeking to change cellular carriers. If you are one who is looking to change carriers and is going to AT&T DO NOT USE THIS LOCATION! I specifically dealt with Elijah and although he is very friendly, unfortunately he is not well informed and does not know how the corporate organization of AT&T works. I recently changed carriers from Verizon to AT&T and at the time of transferring I worked with this particular location (specifically with Elijah) to understand what deals are available and what would be offered to me. At the time of purchasing new phones from this location I was confidently informed that my monthly bill would be a certain amount and that I would qualify for incentives pertaining to AT&T's switcher program. I was shown what these costs would accumulate to (from the devices they use in their store) and was told that these would be the costs associated with my account over the next 3 years. I was told that although these are "estimated" costs, they would be close to those figures and any difference would be minimal. With regards to the switcher program, I informed Elijah that my current phones are paid off and I questioned whether I would qualify for this program. At that time, prior to signing, I was confidently told yes I would qualify and I would just need to submit the necessary paperwork to AT&T (upon signing, receiving my phones and activating my account). It has now been 1 month under AT&T and my first bills are in. I am shocked and appalled on how drastically different the actual bills are versus what I was told. Specifically, I was told my first payment would be around $300.00 (due to one time fee's such as phone activation fee's - there are a total of 3 phones on my plan for context). In reality my first bill is $411! I was told/shown my monthly bill would then be $185.00 a month; however, it is actually $245.00! As for the switcher program, I was told that although my previous phones were paid off, I would qualify for this program and could receive up to $2400.00 (for all 3 lines transferred). However, after submitting the paper I was told that I do not qualify because my phones were paid off. Upon learning all of these inconsistencies I returned and spoke with Elijah and although he continued to remained pleasant, his explantations changed. He now pointed the finger at corporate AT&T and said that although he believed the prices he gave were accurate, ultimately AT&T decides how they charge. Bottom line is I was hustled and I signed to AT&T based on all the false promises and supposed incentives which were being offered. I am now in a 3 year contract and my cell phone bill is $60.00 a month OVER what this location said it would be. Please be mindful of this location and do not trust anything which you are told. I pride myself on making the right decisions and being aware of scams, but unfortunately I walked right into this one.

Everything. Food and services were great, as usual. We are regulars and love everythingread more

When I walked in, I was not greeted by any of the 2 employees working there. I walked around for…read morequite a few minutes in the store and was still entirely ignored even while they were with customers. I went to swap out my equipment. I have to say very loudly, "Excuse me!" to get their attention and then asked for a waiting time. Swapping out my equipment took less then 5 minutes to do. It was finally done very quickly by one of the reps working there.

Read these articles/reviews on Comcast they are ripping customers off; they will eventually lose…read moreout on everything I can't wait for them to go out of business! We have been lied to and their service is terrible We are seniors and they gouge us. We will switch providers ASAP!

xfinity is nuts they bill you so much, they constantly raise pricing and offer NOTHING. call in…read morefor takes over an hour plus. You can rarely understand whatever said person speaking to. I think they need to go, they are absolutely HORRIBLE