Visiting this location for the first time . I'm always a big fan of REI brand of products . I…read morealways visit their Paramus location .. customer service is one of the biggest plus points for REI ! These guys always smile and help you as much as they can . I signed up for their lifetime membership and never regretted doing it . Location wise it is amazing . Very close to other businesses . I always buy north face and other products here .z they have sale during thanksgiving time and some of the adidas tshirts are affordable. Otherwise it's expensive . Good experience overall though. 4 stars

Great place to come for outdoor equipment ranging from clothing, tools, biking, climbing, snow…read moresport, etc. Service staff are knowledgeable and helpful. Please feel free to ask them questions and insight. Their suggestions can be very helpful and accurate. They seem not to be there to make sales but to meet with what you need. Definitely worth coming to this place to look for what you need before you take an outdoor adventure!

Walked in young…read moregentleman named Peter plays baseball, very informative about the shoes. He didn't try to sell me on a bunch of nonsense on top of his game anything from the soles to the midsole to the instep to the toe box. 100% this is how young people should be selling he wasn't trying to sell. He just was being honest. Great job Peter keep up the good work and I hope your boss gives you a raise.

In a mall-based sporting goods store I want two things... first... a staff that hasn't been hitting…read morethe edibles and second, a staff that knows where merchandise is. I can usually take it from there as I've been lacing up my own shoes for quite some time. Since the store is in a declining mall, it's light on crowds and gridlock - and since they charge a few dollars more for most things, they're highly likely to have what you want in stock. I'd rather pay a little more up front and be done than put out an APB on some sneakers and waste the day wandering the earth. Malls can still be useful. Five easy stars.

Christine helped me decide the sneakers to buy. I haven't been back to Dicks since they decided to…read morediscontinue firearms and ammo sales some years ago. My daughter had given me a gift card for Christmas. I was in the Princeton area and decided to find something to buy. I was greeted by Christine offering to show me some walking sneakers. She brought out several sizes in Wide width. I decided on the Brooks pair.

Really poor customer service at the Princeton, NJ DICK'S Sporting Goods, Store #105, on September…read more11, 2026 at 7:33 PM. I showed them Costco's online listing for the same beach canopy at $69.97 and asked them to match it. Their price was $74.99 -- just a $5.02 difference -- yet I was given two different reasons for refusing the price match. I still made the purchase, but this left a bad impression. I'd like management to review the transaction, clarify why the policy wasn't honored, and refund the $5.02 if the price match qualified.

I must have missed the memo where "sneakers" mutated into athletic footwear and then further…read moresplintered into an infinite array of activity-based specialties (eg, running, walking, training, lifting, sleeping) In my world a few pairs of ancient Stan Smith's from Adidas always worked and if I was looking for an alternative - going with whatever looked cool off the rack at Footlocker never failed. Boy, do I feel like an oaf - especially when crossing the transom into the Museum of Footwear Science and Sneakerism at the New Balance store on the strip mall outskirts of Princeton. Initially drawn in by the the promise that this well regarded enthusiast brand is made in the USA (truth... some are but the vast majority are made in China) these in-store Sherpas really know their stuff measuring feet and recommending the perfect pair to send me cruising to nowhere on my recumbent bike or just goofing off with my newly fitted techno-toes propped up a table watching actual athletes doing their thing. Five stars for a store that still believes product knowledge and customer service matter. That's more than I ever got from Stan Smith.

As soon as I walked into the store I was greeted by one of the associates and I was told to be more…read morethan welcome to ask any help I may have.The store seems slow and fairly small so as stock. The store also has equipment for professional foot analysis to find you the best shoe within the store. The store location is very convenient, where you can find anything from a dollar to a grocery store. Thank you for reading this and I hope you find this helpful.

First, thank you to Melissa!!! You were unbelievably helpful…read more I was so delighted at the large selection of reasonably priced shoes this store offered. I walk with a cane, so it took me awhile to traverse the aisles. I was collecting boxes of potential purchases practically from the moment I entered the store. Melissa came right over, offering to take my boxes & find a comfy spot for me to try them on. Right away she spotted two of the brands I selected, letting me know how comfortable other customers had found them for walking. She offered to find different sizes and colors, when I liked a couple of pairs and they didn't fit just right (even offering to order them for me). But, she worked her magic and ended up finding what I needed right in the store! I walked out with 5 new pairs of shoes that I love. Most of all, I feel great about my experience shopping. Did I mention that she offered to take the bags to my car for me? When I said 'No, that's OK', she rebalanced the boxes in two bags for easier handling and walked me to the door. Yes, I was fortunate, it wasn't busy (Tuesday, 11:00 - 12 timeframe), but I applaud excellent service when I receive it, and the service was EXCELLENT. (Melissa did say that Saturdays could be crazy busy.) If you are someone like me, who could use a little extra time and attention shoe shopping, I suggest you try this FAMOUS FOOTWEAR and definitely ask for MELISSA. (I told her I am calling in advance the next time I shop there to make sure she is working. And, believe me that visit will be soon.) Your very happy customer

Terrible customer service…read more Came in a little before 6pm on a weekday night looking to exchange a shoe to a size up. It was not in stock in that color and I wanted to try on the next size up in other color to see if it was the correct size to order. A woman who I guess was the manager started barking right away that they were going to close in 2 min. All I needed to do was try on the next size up in a diff color to see if I should order that size in my color. There was another family there shopping and trying on shoes. The woman said aggressively several times for people to come to register since they were going to close. So I rushed up to see what I needed to do to process my exchange. But she was not ready!!! There was confusion about the receipt, she pulled up the wrong account and wanted to send my exchange shoes to another state--it was a giant mess and the base of it was her rudeness and rushing of customers! If you want to CLOSE the store at 6pm, you need to have last customer enter at 5:30, 5:45. If you let customers IN at 5:55, then you really can't be barking at them to finish by 6pm!!! Honest to God, who ever would expect a big box store to close at 6pm anyhow??? The other two errands we were running stayed open until 8pm and 9pm!!! When I looked at the clock in my car after leaving, it was 6:08. Geez! 8 min past closing time. The other family, a man with two daughters just ignored her barking, came up to be rung up behind me and left the store after me. Good grief! Such an unpleasant experience! I'll think twice before coming here again! If you let a customer come in, then give them good service! Sometimes you might have to stay 15 min longer!

It's advisable to know exactly what you want and your size before you walk in as the help here…read morecould frankly use some help. Foot Locker is what it is and as the last surviving brand from the once formidable FW Woolworth Five & Dime retail empire sluggish service seems par for the course. It takes a lot to get me inside of a mall these days and Foot Locker won't exactly lure me back anytime soon. But honestly, I got the sneaks I wanted so their lethargy was easy to endure. Three lazy stars.

My daughter and I are in the store today when the manager Jason said all black people are always…read morelooking for a discount cause a young male was asking about a sweatshirt he was interested in. My daughter was about to purchase a pair of Adidas sneakers when the representatives were standing around and she asked was anybody working but the manager Jason said I'm the manager but I quit and walked away. So if this is how you treat customers I would never want to purchase anything else from any of your stores. We will be returning the latest pair of sneakers we purchased from FootLocker Kids as well as share this on all social media as well as word of mouth to demonstrate that no race should be talked about or treated the way this store treats their customers. The only reason you're getting a star is the store was presentable.

First time to this location. Location wise it is awesome . Right on RT 1 and very close to other…read morebusinesses like REI , Olive Garden etc . Lots and lots of parking available . My wife likes this shop very much . For guys , this shop isn't the right place ... I was looking at some tshirts , shirts , shoes and everything was so expensive .. looks was also not that good . For women there are lots of options ! But the whole place is so messy . It is very hard to find good stuff ... takes a lot of time . Very few options are cheap ones . Otherwise it is decently expensive . Service was average too. Very tough to get help . Billing was slow .. quality is the only thing that saves this business . Looks are good too. Good experience but could be better . 3 stars

Nordstrom Rack has beautiful finds however, the merchandise remains way too pricey. The selection…read morewas very good, but finding your size can be challenging since it seems many items were for smaller ladies l

I'll never purchase again from PacSun and will tell my family and friends to do the same. My…read moredaughter purchased a Xmas gift, at one of their stores, for my wife. We tried to return or exchange it but do not have a receipt and we do not have the last 4 digits of my daughter's credit card. Local store won't even exchange it for the right size and I will not ask my daughter for personal identifiable information. I spent an hour on phone w their customer service rep, Melborn, based in the Philippines. She did hang up on me rather than doing anything to help. She gave me a corporate office phone number that does not go to any answering system and just says nobody is available and terminates the call. Not a very friendly customer service model. We won't buy again from PacSun

I needed shoes for a costume asap and they were the only business I could find that had same day…read morepickup. Placed my order and drove straight there- just like you shouldn't do. The person at the register and the manager could not have been more understanding of my rush and helped me expedite the order. Such a nice experience; thank you.

Not too long ago If you were willing to pick through the rubble of this scattered mess of a store…read moreyou would likely find some decent bargains on quality shoe brands or you might have found those size 15 purple suede saddle shoes that were haunting your dreams. In any case, wandering through this post-apocalyptic nightmare was always a drag. More recently, my visits have been far less chaotic... shoes on racks, boxes on shelves and aisles remarkably clear. The inventory has shifted far more casual perhaps in response to less rigorous professional dress codes and the endurance of WFH schedules but rest assured, bargains can still be had. Whoever decided that making DSW a merchandise obstacle course was bad for business has my vote for Manager of the Year. A nice comeback and an easy five stars,