I went to this store a few months ago. Stay as far away from this store as you can. I went in to get the Magenta Max 55 plan. This was when they were offering a "free phone with bill credits". Salesman also included a "free watch with bill credits". I thought I was getting a good deal and he proceeded to setup the phone and process the order. I thought everything was fine until I tried to sign into my new T-mobile account. After contacting customer service I found that the account had the wrong phone listed and I had been signed up for some business plan. I also found out that he had signed me up for a data plan with the watch that I didn't need or want. After another call to T-mobile customer service I found out that I had been signed up for the wrong promotional account and the "free phone with bill credits" was not going to happen. After that I told the customer service rep that I would be returning everything to the store and I was told that was ok and there would be no re-stocking fee since it was within the grace period. When I got there, the owner said that he wouldn't take it back and then said that there would be a re-stocking fee. Another call to customer service, on speaker so the owner could also be in on the call, and everyone agreed that he would take the all the equipment back with a re-stocking fee. That is, until I ended the call with the customer service person. Then he wouldn't take the return. Being a single parent, I didn't have the time to waste standing there and arguing with him. I took everything and walked out. In the end, I sent everything back to T-mobile and got a different phone from another carrier. If you really must use a T-mobile store, there is one just a few miles down the road in Bourbonnais that is actually owned by T-mobile. Stay as far away from this third-party store as you can! read more

This location is the greatest!! The staff goes above and beyond for their customers, especially when dealing with the call center! They fight for you and want you to have a positive experience. I hope all tmobile locations adopt the proactive attitude the employees are great read more

Absolutely ignorant over the phone. The girl that I spoke to had a massive attitude. Clearly sounds like she doesn't give a hoot. Answered the phone with " I don't care" attitude. Sorry but if you can't handle customer service then you should reconsider you job. It's not my fault that your parents won't pay for your expenses anymore. I was asking about colors and she said " well my manager told me I'm not suppose to tell you" like it's some big secret. You're inventory is online. I was just calling to confirm so I don't waste the drive. Every other T-Mobile I have called has been great and has let me know if they had the color I needed and was never an issue until I called this store. read more

Awesome experience! Staff was super helpful and the entire store had great energy. Went in to fix an issue with my storage space and walked out with 2 new iPhones!! No matter what questions I have I know they either have the answer or can find me the answer from their resources. read more

T-Mobile Authorized Retailer - Festive Christmas tree :) - Mobile Phones Near Me - Kankakee, Illinois

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Great customer service! I was very impressed but Alejandros knowledge. Truly an amazing experience. I would recommend everyone switching over. You won't be disappointed. read more